Nest Pensions Reviews 

I have spoken to this company three times since I requested to draw my pension pot out, this is only about £300. Each time I've called them they assure me that all is in hand. I've sent my passport more than once, my bank account details too. Still they are asking me to contact them. You have to ring and they waffle on for so many minutes until you spell out exactly why type calling. Each person had gone through security checks. Each person had told me that the vast fortune, ha ha that I'm due to receive will be in my account in 5 days. It's just not true. This company is diabolical. DON'T TOUCH WITH A BARGE POLE!

If I could give Nest 0 stars, I would. Their service is absolutely appalling. They do nothing but lie, give conflicting information, and force grieving families to run around in circles.
Dealing with the loss of a loved one is painful enough without Nest actively making the process a nightmare. They refuse to acknowledge formal complaints correctly or handle a sensitive bereavement case with basic competence. You are left stressing and fighting just to access the funds left behind.
If you want to ensure your family is protected and treated with dignity after you pass away, do not trust Nest with your money. Go elsewhere.
Nest Escalation Team: Do not reply with a generic copy-paste template. Look up my case and have a senior manager contact me immediately before this is formally referred to The Pensions Ombudsman.

Yet again, empty words. You replied saying you raised a request for my information, but nothing has arrived in my email, nothing is in my spam folder, and there is no notification link on my Trustpilot account. I am getting nowhere on the phones and now your Trustpilot response is failing too. Please actually trigger the secure request properly or give me a direct way to speak to you.

Two days and still silence I don’t know why I’m surprised…. Still no payment still no response from my complaint….

Still no payment… this has now been escalated. How nest are allowed to continue business I do not know. Stay far away!!!

Very poor customer service and sent round in circles. I did t want to join another pension service, I already have 4 but I was automatically enrolled by my employers and whilst I met the deadline to cease the enrolment, Nest could not get their act together and now says I fixed. It appears they use AI within their customer service as everything is very robotic.

Since posting my review. Trustpilot has advised that nest are requesting personal data otherwise they will not see my review as genuine. I have advised trustpilot that I am happy to share evidence with them but not nest as I have already had multiple communication with nest and the matter is not resolved to my satisfaction hence my negative review. It appears that nest are trying to remove a negative review which puts in question trustpilots impartiality.

Impossible to talk to anyone on the phone or by email! Tried to take my pension out but best closed my transfer days after I sent the information they requested. I want my pension moved but they obviously don’t want the money to leave their account.

Nothing is easy as regards to a pension but Nest is better than others for me to understand. Their portal and customer service are supportive.

I believe that I have been treated well with good communication, and informing me of my pension position.

You stopped me being able to deposit 15 thousand pounds in my pension
Extremely disappointed and still frustrated.
Your system does not allow me to put the correct date in.

My spouse died and I inherited the pension. I have been trying to set up a transfer and the bereavement team is dreadful. They take literally hours to answer the phone or give a call back, then they gave me the wrong information TWICE and even though i read nest website proving the wrong and repeatedly asked for them to check with a supervisor or Nest website they still refused to do so claiming they knew. The agent either didn't know how to use the system or was purposely making it more difficult for me.
I would like to make a complain but (not surprisingly ) they don't have a complaints email and when I called to make a complain first I was told I needed a complain reference of my case to speak to the complains team, but how i do a complain if i cant email or speak to the complaints team?? Eventually the advisor said she would open the complain and after I gave all the details surprisingly her system wasn't working. I would like for someone at the complains team to contact me or a senior adviser from the bereavement team.

No problems with my NEST pension easy to set up a direct debit with my bank & the app is easy to navigate

I love my Pension being with this company. My Pension Pot value has been going up, the website is easy to use and I love the personal deposit option.

Dreadful service. Trying to take the money out of your pot is a difficult and as yet unresolved experience.
You request it online and it says you should be paid out in 10days.
In reality there are no comms about progress, they want to send you a code by "snail mail" 17 days in still not had it and they won't action payment until it comes. When you ask why they don't know and just say wait.
They claim to have a secure message platform on the web site so why not use this to send codes etc - or is it not really secure?
Pretty old fashioned process which is failing and still no comms from the company who don't seem to be interested in their customer service delivery.

Totally incompetent and have no confidence in their ability to process any requests. I initially tried to move funds to another pension provider without success, and now have been trying to transfer my pot to another pension provider. After completing the documentation my pension provider has been told by NEST that I don’t have any money in my pot. After continually tying to deal with this organisation since August and not getting any progress through the complaint process, I feel the need to consult the Finance Conduct Authority. My advice would be not to use NEST and/or change to a reputable alternative as soon as possible.

It was so easy,secure your account,follow the steps and the nest team efficiently completed my transactions.

Website accessible and easy to use in setting up the payments.

The entire process was seamless and stress free.

I feel satisfied with the projects where Nest invests my money and makes it grow.

So far I have been happy with nest