Nest Pensions Reviews 

0 stars if i could. They deducted money from my last payslip without my consent. I have been chasing them for weeks for a refund and they claim they cant find my account. Where is my money you thieves???

The returns are pathetic
I have a private pension which has soared this year
The nest pension has barely crept at at all I have been in moderate and high risk fund so have changed the investment criteria to no avail
Fees are exorbitantly high
Cannot transfer to my belter performing provider while I am still working which I think is disgusting
Advise you to pay minimum into this and search for a better provider

Bad web portal, poor fund management and absolutely terrible process for extracting any valuable information. Theyre still requiring customers to print things out in 2026.

I have been trying to get my pension refund which has been taking for ever! Numerous letters in the post asking for verification which I’ve sent numerous times the last being couple of days ago. I have now taken this up with the complaints department who are now investigating. This has been horrendous. Also I can’t appear to talk to someone in the UK utter disgraceful. I was told that I need not send or complete any more forms and the refund will take 15 days and a further 5 days to clear but nothing. Again nest sent forms the other day which I have refused to fill out due to sending the same information to them time and time again. I’m waiting for the complaint team which has said takes 10 days. This has been a nightmare

I have been very pleased with the way the company takes care of use. The system works great and I have never had a problem when using the app. I am very happy to continue working the company and building a future with them . Thank you again for all your hard work .

Title: Absolutely unacceptable service – NEST keeps moving the goalposts

I am absolutely appalled by the way NEST has handled my pension withdrawal case. After months of frustration, countless telephone conversations, repeated document submissions, formal complaints and even having to raise my concerns publicly on Trustpilot, I genuinely believed that my case had finally been resolved.

NEST confirmed in writing that all my documents had been received and that my file was complete. I had provided the requested documentation, including translated bank documents, after going through an exhausting and unnecessarily complicated process.

Yet today, despite that written confirmation, I received another telephone call from a NEST agent informing me that my documentation was apparently still not sufficient. I was told that I needed to provide my IBAN and SWIFT/BIC details and that there were further issues with the format of the information I had already submitted.

How can NEST confirm in writing that all documents have been received and the file is complete, only to contact the customer again and introduce further requirements?

This is not an isolated misunderstanding. It is part of a prolonged pattern of inconsistent information, repeated requests, poor communication and a serious lack of coordination between the people handling my case. I have spent months trying to comply with their requirements, only to be told repeatedly that something else is missing or not acceptable.

I am a customer trying to access my own pension. I should not have to make countless phone calls, submit the same information repeatedly and constantly chase NEST for answers. Nor should I have to wonder whether the next person I speak to will contradict what I was told previously.

The emotional toll of this experience has been considerable. The stress, wasted time and repeated disappointment are completely unacceptable. A written confirmation should mean something. Customers should be able to trust the information provided by the organisation responsible for managing their pension.

At this point, I have completely lost confidence in NEST's ability to handle my case competently and consistently.

NEST must stop moving the goalposts, stop issuing contradictory information and take responsibility for the way it treats its customers. I expect a clear and definitive list of any genuinely outstanding requirements, consistent communication and a proper resolution of my case without further unnecessary delays.

After everything I have already been through, this latest incident is simply the last straw. No customer should have to fight this hard just to access their own pension.

This experience has been exhausting, deeply frustrating and entirely unacceptable.

I would also like to emphasise that NEST should ensure its agents are properly informed about the correct standards for certified translations.

According to Section 3.7, page 9, of the UK professional guidance Certified Translation – Getting It Right, endorsed by ITI, CIOL and ATC, logos should not be reproduced in a translation. Their presence should instead be indicated by a brief annotation in square brackets, such as “[logo]”.

In my case, the Alior Bank logo resembles a woman’s face. This is a graphic image, not text to be translated or verbally described. The translator should simply indicate the presence of the logo.

I therefore ask NEST to ensure that its agents understand these professional guidelines and assess my translated bank statement accordingly.

They use an ai call operator when you call in which is use less as it goes round it circles and doesn’t understand anything. Called in finally after taking forever and got cut off without a call back . Transferring over to smart pension

Received a letter confirming payment was authorised and would be paid into my bank within 5 working days. That was 8 days ago and after calling them today I could only deal with quite a patronising person that simply said it was not authorised and he could only send a email to a different team to ask why.

Shocking service

The reply below is factually wrong and is simply a generic “fob off” . I have stated that I received an official Nest Letter confirming my request to withdraw funds has been approved and that payment “will be made within 5 days”.

The reply from nest is therefore completely wrong - shameful !

Is easy to use, seems to do the job, had no problems with it so far

I am self employed and no employer would put money in my pot if I didn't. For good number of years I did not put anything, yet I was supposed to, for my pension to grow. On the phone I talked to Nest Staff and she explained that to me. From that time I have been putting money in my Pension Pot. That explanation helped me to do the right thing I was not aware of. I feel that was a big eye opener that I really needed. Thanks a lot for your help. I can see the difference in my Pension within the few months.

absolute shocking experience and long delays in withdrawing money from your pension funds I felt Nest did all they possibly could to make the process as difficult as possible as they could for me and the sheer length it has taken is beyond acceptable it was me making the chase up calls trying to speed things along and asking for updates this should be the case from a pension provider I have lodged a complaint

Great support, good communication. Thank you

Duży problem z wypłaceniem gotówki

My partner is currently trying to withdraw HIS money. He has been asked 5 TIMES to provide verification. Was told on Tuesday that his money would be in his account by today. Now been told they've sent a letter in the post asking for verification which he has already provided 5 times! Sent complaint by e mail and had no answers. Absolutely useless! Deserve 0 stars

Just like that, click and collect
It was quite easy experience
Thank you nest

The person who assisted mr was very friendly and helpful

had an issue with my profile, and I was fortunate to be assisted by Juliat Oscar Eco Lima. He was extremely professional, patient, and attentive. He listened carefully to my concerns and guided me through every step, providing clear and helpful solutions.

The world needs more people like him in customer service. Excellent support and truly appreciated!

I pity the pensioners who have to contact NEST. No one answers the phone.

I’ve been trying to get through to them for the past couple of days, waiting at least 20–30 minutes each time, sometimes even longer, with no answer.

Their chat service is also extremely poor and deficient. I’m a Millennial who is very familiar with technology, and even I find the experience frustrating. I can only imagine how difficult it must be for pensioners who aren’t confident using technology or online services.

It’s really disappointing to see how an organisation managing millions of pounds in people’s pensions treats its customers. When you’re dealing with something as important as people’s retirement savings, people should be able to speak to someone when they need help.

This level of customer service seriously undermines trust.

Faster payments could be implementrd as it can take upto six days for your money to go into your account. Nest could do better by replying sooner to people's requests ad I waited from the 1st to the 6th for a confirmation email from nest.

It was very straightforward no hassle thank you