Nest Pensions Reviews 

Antwoord van Nest Pensions

6 dagen geleden

Hi Ludovica,

I'm pleased to hear about your experience with us so far. We take pride at Nest in making things as easy as possible for our customers.

Thanks,
FP, The Nest Team.

Antwoord van Nest Pensions

6 dagen geleden

Hi Joanne,

Thanks for your positive feedback. It's great to hear that cashing part of your pension in went smoothly.

Thanks,
FP, The Nest Team.

Antwoord van Nest Pensions

6 dagen geleden

Hi Sarah,

We are so glad to hear that you found everything simple to use and straightforward. We work hard to make our platform as user-friendly as possible, and we really appreciate your positive feedback.

Thanks,
FP, The Nest Team.

Antwoord van Nest Pensions

6 dagen geleden

Hi Oliver,

It's great to hear you have found our service reliable. Thank you for your feedback :)

Thanks,
FP, The Nest Team.

Antwoord van Nest Pensions

6 dagen geleden

Hi Donna,

Thank you for your feedback. We're pleased to hear how easy you have found our processes.

Thanks,
FP, The Nest Team.

Antwoord van Nest Pensions

6 dagen geleden

Hi Vidhya,

Thanks for your message. We're sorry to hear you've had a negative experience with Nest. If there's anything we can help with, feel free to private message us on any of our social media platforms with more details and we'll look into it for you. Alternatively, please call our customer service team on 0300 020 0090, Monday to Sunday, 8am to 8pm.

Thanks,
FP, The Nest Team.

Antwoord van Nest Pensions

6 dagen geleden

Hi there,

I apologise that you’ve found it difficult to access your account.

To log in, you’ll need your Nest member ID number from your welcome letter, your National Insurance number and your date of birth. (Please don’t share these here, to keep your identity safe.)

If you can’t find your Nest ID, please get in touch with our customer service team on 0300 020 0090 – they’re available Monday to Sunday, 8am to 8pm, and will be able to help you get into your account or an update.

Thanks,
FP, The Nest Team.

Antwoord van Nest Pensions

6 dagen geleden

Hi Todor,

I'm sorry that we haven't done a better job for you.

We’d appreciate hearing your feedback directly so we can address your concerns in a secure way. You can do this by ringing our customer service team at 0300 020 0090, Monday to Sunday, 8am to 8pm, or by logging in to your Nest account and raising a complaint. Either way we want to do what we can to make things right.

Thanks,
FP, The Nest Team.

Antwoord van Nest Pensions

6 dagen geleden

Hi Mr Marsden,

I'm pleased to hear about your experience transferring your old pension over to us. Thank you for your positive feedback :)

Thanks,
FP, The Nest Team.

Antwoord van Nest Pensions

6 dagen geleden

Hi Jonathan,

We're always pleased to hear from our members about the things we're doing right. Thank you for your feedback :)

Thanks,
FP, The Nest Team.

Antwoord van Nest Pensions

6 dagen geleden

Hi Feisal,

I'm sorry your frustration in this case.

The UK government have set strict rules around how you can access your money, which we have to follow. You can access your Nest Pension from the age of 55. This minimum age will rise to 57 starting in April 2028. For further information please have a look at the article from our website below:
https://www.nestpensions.org.uk/schemeweb/memberhelpcentre/retirement-pot/what-happens-after-taking-money-out.html

Alternatively, you are able to transfer your pension to another provider.

I have passed your details onto the relevant team who will give you a call back shortly to discuss your options.

Thanks,
FP, The Nest Team.

Antwoord van Nest Pensions

20 okt 2026

Hi Elizabeth,

We’re pleased to hear how easy you found navigating the website and how simple it was to make a contribution to your pension pot. We take pride at Nest in making things as straightforward as possible for our customers.

Thanks,
FP, The Nest Team

Antwoord van Nest Pensions

19 okt 2026

Hi Mark,

I apologise for what you've experienced.

So we can look into this for you, I have sent a request through to Trustpilot, asking for more information so I can get you the help you need.

Thanks,
FP, The Nest Team.

Antwoord van Nest Pensions

19 okt 2026

Hi Andy,

I'm sorry that we haven't earned a better review from you.

For each new contribution into your pension, Nest receives a 1.8% charge. There is no charge for transferring your pension to another provider.

Please contact out customer service team on 0300 020 0090 for any further queries - they are available Monday to Sunday, 8am to 8pm and will be able to assist you.

Thanks,
FP, The Nest Team.

Antwoord van Nest Pensions

19 okt 2026

Hi Rachana,

I'm sorry that you've found it difficult to transfer your pension.

We try to make transferring pensions as simple as possible. That said, we can't skip any checks that are required under the anti-scam regulations that came into force in 2021.

Please keep an eye out for a message through Trustpilot. I've raised a request for more information so I can connect you with the right people to get this resolved.

Thanks,
FP, The Nest Team.

Antwoord van Nest Pensions

19 okt 2026

Hi Ionita,

I apologise for what you have experienced.

I've sent a request to you through Trustpilot, asking for more information so I can get you the help you need.

Thanks,
FP, The Nest Team.

Antwoord van Nest Pensions

19 okt 2026

Hi there,

Anyone who opts out during their first month should get a full refund.

Once that opt-out window has passed, we aren't legally allowed to pay out any pension contributions until you're 55. (This is rising to age 57 in 2028). You can transfer your money to another pension provider, or we'll invest it on your behalf until you can access it.

Nest do have access to your wages. If money is being deducted from your payslip, please check this with your employer.

Or customer service team are available Monday to Sunday, 8am to 8pm if you would like to speak to someone as soon as possible.

Thanks,
FP, The Nest Team.

Antwoord van Nest Pensions

19 okt 2026

Hi Sorin,

I'm really sorry to hear this has been so frustrating for you. If you haven't already done so, please consider raising a complaint by logging in to your Nest account and going to the 'Admin' section.

In the meantime I have looked into this and asked someone from our customer service team to reach out to you.

Thanks,
FP, The Nest Team.

Antwoord van Nest Pensions

19 okt 2026

Hi Barry,

I'm sorry that we haven't done a better job for you.

All workplace pension pots invested in markets are subject to short-term ups and downs in the value of assets they're invested in. Our strategy looks to balance risks of loss against potential for long-term growth. This is measured in what's called risk-adjusted returns.

Over the last 3 to 5 years our risk-adjusted returns have been very strong. You can see our average returns at:
nestpensions.org.uk/schemeweb/nest/investing-your-pension/fund-choices/compare-fund-performance.html.

In terms of our fees, I'm really sorry you feel that way. Nest has very competitive charges - a 1.8% change on new contributions into your pot plus an annual management charge of 0.3% on the total value of your pot each year. There are no other fees to pay.

You have the option to transfer your Nest pension to a different provider, you just cannot be actively contributing into it. For more information please see the link below:
https://www.nestpensions.org.uk/schemeweb/nest/my-nest-pension/transfer-your-pension-pots/transferring-your-money-out-of-nest.html

If you have any further questions please get in touch with our customer service team . They're available on 0300 020 0090, Monday to Sunday, 8am to 8pm.

Thanks,
FP, The Nest Team.

Antwoord van Nest Pensions

19 okt 2026

Hi Charlie,

I apologise that you've had a poor experience with us. We take pride at Nest in making things easy for our customers and so we value your feedback.

We're sorry to hear that you're not finding our website easy to use at the moment. We'll take your comment into account as we look to improve the experience for members using Nest.

Like all pensions, your Nest pension pot is invested in financial markets like stocks, shares and property. We pick markets that generally rise in proie over the years, choosing ones we think will make money for you over the years, if not decades that you're saving with us. Our goal is to make sure that your pot grows enough to match or beat the rising cost of living.

You can see how our funds are performing at:
nestpensions.org.uk/schemeweb/nest/investing-your-pension/fund-choices/compare-fund-performance.html.

If you have any further questions or would like help with a specific issue, our customer service team is available on 0300 020 0090, Monday to Sunday, 8am to 8pm.

Thanks,
FP, The Nest Team.