Netomnia Reviews 99

I switched to YouFibre and installation was completed yesterday by a delightful young Netomnia engineer called Jak Sword (such a cool name!). What a lovely young man and so passionate about his work. He explained everything to me very clearly and answered all my questions. He made sure the wiring was as discreet as possible both inside and outside the house and cleaned up and put furniture back in place when he finished. I can’t think of any similar situation where an engineer handed over a business card and assured me that I could call him if I had any issues - if only more companies operated like this! I did have an issue with my television but when I rang Jak he talked me through what I needed to do and it was instantly resolved.
My broadband is better than it was with my previous provider and is considerably cheaper. This is one very satisfied customer!

All Netomnia Engineers I've ever had at my property on behalf of YouFibre have been fantastic - special thanks to Jak Sword and Dec who visited this morning following some issues with my ONT. Despite van issues, both were incredibly friendly, professional, polite, and went out of their way to ensure everything was working before leaving. Absolute credit to their team, would recommend to anyone.

Jak Sword is a credit to the company. He was clear, transparent and very professional. He tidied after himself and explained each step and what he was doing. He ensured everything was connected and working before leaving and was a pleasure to deal with. I hope that he is recognised for his efforts and continues to work in the manner he does. Thank you.

Had Jak come fit our new Youfibre box today and what a polite lad. Explained everything from start to finish and we're happy with result. All neat and tidy. Thanks again Jak, 10/10

My installation of YouFibre didn't start well. The installer assigned didn't explain what he was going to do and didn't listen to what I wanted. He left my property with the internal box just hanging from the wire, no silicon to fill the outside hole and most importantly the connection to the sky puck was rubbish. I Googled YouFibre support and saw lots of reviews about bad installs and terrible support. I phoned YouFibre and at the same time went onto a chat. After about 10 mins I spoke, on the phone, to Jennifer, who assured me she would look into getting everything resolved and would call me back. She did. Another chap Mark also called and said he would send an engineer the next day at 8:30 to fix any issues. Jak Sword phoned me at 8:10 to say he would be at the property at 8:30 and he was. He was polite and friendly, asked me about all the issues, fixed the external hole in the wall, tidied the previous installers work, installed a booster, re-configured the network settings. Job done! I am now a very happy YouFibre customer and had Jak been the initial installer, this review would be 5 stars.

Switched over from BT to YouFibre, went from 150mbs to 1gb with a reduction in cost too. The Netomnia engineers have been outstanding, especially Jak who got was on site 6 hours after calling in a service job.

Made the switch from Sky to Youfibre.
The engineer Jak was brilliant. Showed up on time, explained what work he needed to do and how long it would take. Jak didn’t leave until he was certain everything was working as should be.

Man came to my door at 8.30am saying he wanted to keep me updated about work Netonmia were planning in the area so I wouldn't be troubled. It was a pack of lies. No sooner had he gone I got a email to say they were arranging installation. Disgraceful tactics.

It took around four months to get fibre installed at our business. This was partly due to blocked underground access for the engineers, and partly due to poor communication between YouFibre management and engineering teams.

The final engineer, Jak, was excellent and went above and beyond to ensure the installation was completed exactly as we wanted. Credit where it’s due — thank you, Jak.

Great service from Jak when he arrived. Was professional, couldn't do enough for us. Thanks again!

A pair of really helpful and polite young guys fitted my box and line into our new house today and I couldn't be happier. Jak sword and his team mate went above and beyond for me and I'm extremely happy with how thorough and neat there work was and all the information they gave me was super helpful. Thanks guys you made tye move to our new home just that bit easier. Top guys.

Fantastic service today from Jak Sword
He was prompt, polite, clean and tidy, explained everything in detail and made sure I was fully set back up and good to go before he left.
After a stressful week he was a ray of sunshine and a credit to your company.
Well done

This company installs the fibre cables for YouFibre. On the 13th November they installed a cable to my house knocking my satellite dish in the process. It has now been 3 weeks and they still haven’t fixed it. Emails are ignored and forget trying to get through on the phone. I was told an engineer would come Monday 1st December but no one came. Both these companies are a joke and I will never recommend them no matter how much money they offer.

Today, a white can was parked outside of my home, and a representative approached me and said they are installing underground network cables, and I should give them my phone number to report any losses of power, or internet access. Afterwards I thought about why its silly that the power would be cut, and got a SMS message instead saying they plan to set me up with internet. After reading other reviews I feel so stupid for giving my mobile phone number away.

You've got to be kidding. A man rings my doorbell, speaking French but with a distinct Irish accent who looks like he's been sleeping on the streets. Seriously Netomnia? If I was marketing a new company I'd at least look like the company could afford for our salesmen to have decent clothes. Your leaflet depicts nearly 5 stars which is false advertising. Get a grip and don't ring my door bell again. Oh, by the way, for those who said they were being pestered on several occasions, note that: The law states that a trader who ignores a resident's request to leave and not return commits a criminal offence under the provisions of The Digital Markets, Competition and Consumers Act 2024.

An amazing installation engineer named Jak came and installed our YouFibre broadband and was brilliant in every way from start to finish. He was very passionate about his work and his customer service. He was respectful, friendly, he made sure everything was alright by me before doing something, and an all-round perfect individual you'd want to have as your installation engineer. Honestly he went above and beyond what I was expecting. Haven't had a single problem with the broadband since he came out to install it. Very happy with Netomnia and would highly recommend

Lovely young lad called Jak who installed my YouFibre broadband. Very polite, respectful, friendly and helpful would highly recommend

Jak came out to install youfibre today he went above and beyond making sure everything was right. Very professional and put me at ease. There was an issue with my install which was rectified within hours and I still got my Internet on the same day. Very happy with this company

Had a Lad called Jak out last week to install our YouFibre broadband, honestly what a top lad nothing was a bother he went above an beyond, even routing cables where I requested it and talked me through installation and took time at the end to talk me through any questions I had. Informed me of the correct frequency to set my console up to the lot, clean and tidy worker an great example to your company.

Absolutely fantastic service from Jak he was so professional and a great guy to talk to aswell