Netomnia Reviews 99

STAY CLEAR .....WAITED NEARLY A WEEK NOW PUT IN A COMPLAINT THE NETOMIA GUY JUST BEEN ON TOLD ME THE BOX OUTSIDE NEEDS REPLACED EVEN THOUGH THAT HAD ALREADY BEEN SAID PROBLEM OUTSIDE NOW SAYING AS THIS A BIG JOB AND THEY HAVE THE BOX I HAVE TO WAIT AT BACK OF CUE AGAIN .I WORK FROM HOME AND HOME SCHOOL RHIS COMPANY IS A JOKE GREAT WHEN IT WORK WAIT AT LEAST 2 WEEKS WITHOUT SERVICE NOW TO GET SORTED AS IM OVER A WEEK AGAIN NOW AS ONCE THEY DIAGNOSIS IS DONE YOU NEED TO WAIT AGAIN TO BE SORTED STAY CLEAR LOSING MONEY KIDS LOSING EDUCATION YOUFIBRE AND NETOMIA ABSOLUTELY TERRIBLE

well mannered young man lewis called yesterday
but i was busy so rearranged for today
very polite
answered lots of questions asked
so helpful
credit to company

New sales tactic/ data harvesting? Letter to the ‘occupiers’ of house received advising that ‘street level works’ will be starting shortly in my area. To find out if my postcode is being affected the letter directs me to visit their website.

No information is given on the website about the works being carried out at postcode level until you give them your information - name/ address/ email/ phone number.

The ‘continue’ option at the end stays grey once the information has been entered. Above it is what appears to be an option to opt in or out to them using the information gathered for various reasons including sharing it with . If you don’t opt in the ‘continue’ option stays grey but if you opt in it turns red giving the impression that you need to do this to proceed.

Feels very disingenuous- you do not need my email etc to tell me if you are going to go to be digging up my street :)

What you are agreeing to is copied below:
I agree to let Netomnia use my information to send me updates about offers, products, and services. I also agree to them sharing my information with selected internet service providers (ISPs) so they can contact me with their offers, products and services in accordance with Netomnia's Privacy Policy.

Sales Pitch, and head's up.

Richie came to the door to let us know about the works that were about to be undertaken on our road. He informed us of the telegraph pole that would be erected in the near future.

He was personable and seemed knowledgeable about the YouFibre ISP that will be using the infrastructure they are erecting and proclaimed to have been with them himself for 3 years already. He told us of the £1 price hike he had at his 18 month contract renewal and said that YouFibre promised equal up and dowload speeds.

No infrastucture has been put in place yet, so I cannot speak to the damage that seems to have been caused to private and public property suggested in the other reviews I've read on here, but the head's up about the work was a very nice, and personable touch. If BT erect a pole you're lucky to get a letter through the door in my exxperience.

Unfortunately while having my installation carried out eight weeks ago the installer damaged my vinyl flooring. I have had a visit from a representative from the company declaring that ,"yes this looks like a hot drill bit burn" and he would file a report to that effect. I then received an email from an unknown Services Manager not only denying this could happen but indirectly questioning my integrity. This damage is not in any way my fault, and I can accept accidents do happen so why has this complaint been handled in such a shocking offhand manner.

Putting up telegraph poles when all the other services on the road are underground? Just creating an eyesore? why when BT etc are underground?

Dodgy Sales technique - one of their salespeople knocked on our door, they asked for our telephone number because apparently they are doing some work in the area and our internet will be impacted. Unfortunately the person who answered the door gave them this information, I wasn't home. I do hope that netomnia are not trying to switch our broadband without our consent. Disgraceful behaviour

A netomnia representative came to
The door claiming there was going to be a lot of disruption in the street as they updated the fibre network & they could let us know when as it would be very disruptive either by email or phone which ? I refused as sounded like rubbish & felt he was overly intrusive trying to get my name & contact details at no Point did he ask if I had the net or if I was interested in upgrading etc which was very deceitful I’ve just googled to see what it’s all about. Strange tactics
I’ve responded to
Them
As requested below but not received any further updates

A salesperson came to our door trying to sell us broadband, claiming it was part of a “new” service that’s supposedly the best thing on the planet. Same old pitch talking about how great it is for their kids playing Xbox and PlayStation. They handed over a leaflet full of glowing reviews and boasted a 4.7/5 rating on Trustpilot.

Naturally, I googled the company while they stood there. Trustpilot actually shows a 2.5/5 rating and labels it as “Poor.” None of the five-star reviews from the leaflet appear to exist on the site.

Blatant false advertising and completely misleading information. Absolute nonsense.

I’m genuinely begging at this point – please bring Netomnia to SA12 9AZ, especially the terraced houses directly opposite Cwmafan School. I live here, and while we technically have access to Virgin Media, the connection is honestly terrible. The speeds might look good on paper, but in reality, it’s inconsistent, unstable, and just not good enough for daily life.

I spoke to the area manager some time ago and was told Netomnia would eventually come to my postcode. That gave me a bit of hope, but I just want to emphasise how desperate we are here for proper, reliable full fibre. The rest of the village is still waiting too – it hasn't reached us yet, and it's starting to feel like we're being left behind.

I have a friend nearby who does have Netomnia, and it’s honestly on a completely different level. The speeds are incredible, and more importantly, it’s solid and reliable. Streaming, gaming, working from home – all flawless. If it were available here, I’d switch immediately – and I know my neighbours would too.

Please, please prioritise the rollout here if at all possible. Especially the homes across from the school – we need it badly. Thank you for the amazing service you offer elsewhere. I just hope we’ll finally get the chance to join the network soon.

Installer stained our sofa and we haven’t heard back from them in ages

Don't trust them. They promised to match my price and give double the speed when they cold called me. But when they followed up, they would not honour what they offered

As build partner for Youfibre, netomnia have responded to my complaint via Youfibre with the typical "computer says no" response. I have provided evidence showing why their network map and allocation of my property is incorrect, but nobody can be bothered to review this information or engage with me at all to understand why there is an issue.

Apparently the house next door can receive the services, but I cant - despite our properties being serviced from the same pole, and the final pole connecting the cable to next door being located on MY property!

Impossible to get a human being to actually discuss this, and having a physical visit to resolve this would be like asking for a miracle from the bible.

They refuse to install Youfibre then claim I was abusive to them so I am now file a lawsuit against them for defamation of character and slander also I will take Youfibre to court with them let’s have some money out of this incompetent people.

Absolutely disgusting company which I do not recommend.

Damage has been caused to my property by their workers, bricks have been shattered and large gaps in my mortar.

Alex completed the work.

I also have CCTV of the operatives on my property who attended recently confirming the damage was done with a hammer!!!!

Youfibre have refused to resolve this for us and have advised we need to liaise with there subcontractor Netomnia (who may I add is owned by the same directors)

Netomnia failed to contact us for nearly 3 weeks and we’ve had to chase this with Youfibre who said they’d chased Netomnia - who still didn’t contact us.

We’ve finally got in contact with Netomnia and promised a resolution on 2 occasions now and this keeps getting pushed back.

Only to be told by Netomnia, that they also subcontract the work out themselves to a company. This company is MAP and I now have to wait for contact by them.

Netomnia have apparently chased and chased, cc’d in managers and yet I’ve had no update other than ‘it’s with maps insurers they’ll contact you’

Still I don’t have an outcome or an update, but my property is open to the elements and with this bad rain and windy weather I’m worried about further damage.

Absolutely disgusting service!

I’d never dream of telling one of my clients to contact my subcontractors and that they are dealing with it and that you can’t help me. My contract is with you!

Youfibre, Netomnia and Map you should hold your head in shame.

Photos are on my Google review

5 weeks this has been ongoing!

Making a complete mess of the pavements in my area. No warning they were going to be digging them up, blocking access and causing a lot noise. Asked a workman what he was doing and why, told him I don't want or need fibre or the pavement dug up. His response was it's a public highway. However I pay a service charge to live on the estate, it has not been taken over by the council. Tried calling the number on the sign and it cuts off! Can't get in touch with BT either.

Where to start?
Firstly my installation with Youfibre was quick and efficient, then I was told my Internet couldn't be switched on due to high readings from the line.
The installation guy said its in Netomnias hands now as there's nothing he can do further. So I'm now on day 3 of having no internet because I'm waiting for an engineer from Netomnia to flick a switch or something. I have had zero communication from them to keep me updated with when they're actually going to do something.
I've ended up losing a days wage and my missus has had to travel into the office instead of working from home.

Title: Unfair Treatment and Blame Culture at Netomnia
Engineer - East Midlands Region
Title: Unfair Treatment and Blame Culture at Netomnia

Working at Netomnia has been a dreadful experience due to the pervasive atmosphere of unfair treatment and blame culture perpetuated by the management. A typical day at Netomnia is far from typical; it's characterized by stress, frustration, and constant fear of being scapegoated by management. Instead of fostering an environment conducive to growth and learning, Netomnia's management instills a sense of dread and apprehension among employees.

The so-called learning opportunities are overshadowed by the looming threat of retribution for even the slightest mistake. Rather than taking responsibility for their actions, management chooses to deflect blame onto hardworking employees, creating a toxic workplace culture where trust and morale are non-existent.

Navigating through the unjust blame game orchestrated by management is undeniably the hardest part of the job. Employees are constantly on edge, fearing repercussions for actions that may not even be their fault. This culture of scapegoating not only stifles productivity but also erodes employee confidence and well-being.

As for the most enjoyable part of the job? There isn't one. Netomnia offers no reprieve from the oppressive atmosphere it cultivates. Employees are left feeling disillusioned and demoralized, with no incentive to excel or thrive in such a toxic environment.

In conclusion, I strongly advise avoiding Netomnia at all costs. The company's culture of unfair treatment and blame-shifting not only undermines employee morale but also speaks volumes about its lack of respect for its workforce. Look elsewhere for employment opportunities where your contributions are valued and appreciated.

Pros
There isn't one.

Cons
Fast paced. blame game

Absolutely useless engineers who installed the fibre cables, didn't ask if the placement of the equipment was OK, and never followed the correct procedure, they work with YOufibre, so be aware they are not well trained engineers.