Newtiful Reviews 245

Christine is been very active on answering all my problems and issue with my eye pods. Great customer service in a long while.

Quick response from there customer service when I had a problem. I like the fact that they will work with you. Very understanding and professional.

Christine went out of her way to turn a disappointed customer into deciding to complete and order that was being cancelled. She must really believe in the product as well as taking care of the customer. Now all hope is that I'm satisfied with the product and can continue using it.

So far they've been very helpful and my mistakes that I made as far as refunding me and all around helpful Christine was very pleasant to work with thank you Christine

One eye pod was faulty. I sent them a quick video to prove that I wasn't having them on, and they dispatched a new pair of eye pods very quickly.
I was in contact with Esther, and then Christine - both of which were very helpful.

Christine was the person who handled my problem. One of my eye pods ceased to operate correctly. I notified Newtiful. She was prompt to assist me and within a couple of days I had a new set of eye pods coming. My under-eye bags were noticeable but with this product I can see the difference. I am looking forward to them going down more as I continue to use them.

They respond to your inquiries promptly and provide solutions.You can tell also from their response that they are listening to you and not just answering questions, i meant like giving options and suggestions that you might not able to think could be done.

Christine provided outstanding customer support. She was responsive, helpful, and professional throughout the entire process. She answered my questions clearly, kept me updated, and made everything easy to navigate. Her positive attitude and willingness to assist truly stood out. I really appreciate the excellent service and would be happy to work with her again.

Quick and resolved. The best outcome possible. Thank you

Esther was very attentive and determined to rectify my situation and she did !

I often hesitate to order from companies I haven't dealt with before. I was pleasantly surprised at how quickly and efficiently this company handled the situation. I couldn't get the eyepod to charge. Christine was helpful and understanding in solving the problem. Thank you 😊

I never received my order and after two months. I have only received half of my refund.

I have now received my full refund. Thank you for following through.

When I first thought about trying the EyePods my transactional purchase was a total mess. I immediately reached out to customer service and after numerous email correspondence later, I am happy to report that my issues were resolved. Ester was the lady that was my customer service rep. Though out the entire process Ester, was patient, kind and very eager to make things right. Every time I reached out to her, Ester was there for me. As a new customer that is a little leery about trying a new product, I would recommend trying EyePods and if there are any questions or issues, reach out to Ester, I guarantee she will take good care of you. Thank you so much for your support, Ester. You are my Hero!

After a couple weeks of using these eye pods I have really seen an improvement.
Their Eyelift Instant Eye Cream works much better than the Plexaderm i was using before I tried this. It works better and costs less.

Wow when I first saw the Advertisement it was only women it was marketing to, I said to myself those Eye Pods are for me to, then the next week i saw Men Advertisement. By then I had already ordered mine.
Upon their arrival i started using the set immediately
Started slow at first as recommended then increased week by week. Ive seen incredible changes in just a month. On top of that the Eye lift Instant Eye Cream is the final touch. Each morning before going to work I use it and I look so much younger/rested. Christine in the Customer Service Department I contacted to get answers on a few questions, she was more then Helpful. She went above and beyond to help. Great Product, Great Company, Great Customer Service. Thanks to all of you. Sincerely. Roger

When I had a shipment delay, they reached out immediately and made it right.

I DID NOT KNOW THIS WAS COMING FROM CHINA AS THEY HAVE A US ADDRESS! ONE OF THE PODS DOES NOT WORK DOES NOT TURN ON AND THEY TOLD ME I HAVE TO PAY AND SHIP TO CHINA! I WOULD NEVER HAVE PURCHASED IT IF I THOUGHT IT WAS COMING FROM CHINA!!

Now results so far I’m still going to be positive and hopefully I will see some in the near future.

Christine was most helpful in replacing my broken eye pod with an entire new set.

I haven't really noticed any change in my under eye bags from the device. The tightening cream does a good job at masking most of the problem, but not all.

I must report that I received an immediate response from the Newtiful Co. expressing their concern about my disappointment with the eyepods and offering me a refund. This surprised and pleased me because it showed that they are listening and are concerned about their reputation as a reputable company.

I will continue to use their Eyelift instant Eye Cream as it works quickly and relatively well to reduce the appearance of my eye bags.