Male consumer. Eyepods did not do anything for me. Zero eyes bags improvement after trying product for 90 days. Newtiful does not honor their policy for a full refund guarantee. I emailed them to requ... Toon meer
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Lees wat reviewers zeggen
I love the eyepods, I have definitely noticed a difference under my eyes. The first set lost power after a few months and they replaced them right away and then in a month the 2nd pair did the same t... Toon meer
The immediate reply to my questions and concerns; as well as the potential solutions to my problem! At this point the problems has not been completely resolved; but we are working on it together.... Toon meer
Newtiful support is excellent. I reported an issue I was having. They replied promptly and explained how the device should work. I tried them again and followed their instructions. Then, I reported... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Newtiful, we're redefining beauty care with a focus on individuality and personal empowerment. Our mission? To make advanced skincare and hair care technology accessible and effective for everyone. In a world where beauty often means chasing perfection, we believe in celebrating each person’s unique journey. Our range of innovative products, from the rejuvenating HairPod to the transformative EyePods, is designed for all genders, ages, and skin types. They're not just tools; they're your partners in achieving radiant skin and healthy hair. Join us at Newtiful in embracing your natural beauty with products that cater to your specific needs, helping you feel confident and beautiful in your own skin.
Contactgegevens
Strovolou, 77 STROVOLOS CENTER, Flat/Office 301 Strovolos, 2018, Nicosia, Cyprus
- 96282693
- support@newtifulcare.com
- newtifulcare.com
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Heeft 81% van zijn negatieve reviews beantwoord
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Christine best employee at newtiful
After purchasing the device I had big hopes . It did not work for me which it’s ok .
I contact Custumer service and spoke to Christine .
Christine was amazing , very understanding and very professional .
The money returned in 2 days to my account .
They even told me I don’t have to ship it back .
Christine is an asset to this co .
Beautiful is lucky to have her .
She should be promoted TODAY !!
Thank you Christine , keep up the good work . You were amazing .
I had a problem with my first order of…
I had a problem with my first order of Eyepods... Thanks to Esther's help! 😊 I was able to get a replacement set of Eyepods. Excellent service. ✨ God willing, we'll see good results.
To be honest
To be honest, I haven’t seen a difference. That could be because after a couple of weeks, the pods stopped working. I have been sent new ones. Still, no real instructions, not how many times a day or a week I can use them. I still press on wanting the process to work. I did buy a pair for my daughter, hoping she likes them better. I should ask her.
Shipping excellence
After I placed my order, I needed to add a space number (I am living in an RV park with over 500 spaces) to ensure my adhesive strips fory eye pods would be delivered directly to me. Customer service was able to intercept the initial order (without the space number) and send out a new order with my space number on it. Hooray!
I had an issue during check out and…
I had an issue during check out and reached out to customer service at around 9pm at night. Thinking I was not going to get a response or resolution to my issue. ESTHER, from resolution support responded that same evening! We had to correspond a couple times but she was prompt, efficient and super courteous and helpful. 5 stars!
Excelente producto funciona 100% lo…
Excelente producto funciona 100% lo recomiendo
Everything was very easy to deal with
Amazing customer service
Amazing customer service. I have a little trouble with my pods, and the customer service quickly responded and resolved .
I highly recommend the pods are amazing
Christine is been very active on…
Christine is been very active on answering all my problems and issue with my eye pods. Great customer service in a long while.
Fast response!
Quick response from there customer service when I had a problem. I like the fact that they will work with you. Very understanding and professional.
Satisfied
Christine went out of her way to turn a disappointed customer into deciding to complete and order that was being cancelled. She must really believe in the product as well as taking care of the customer. Now all hope is that I'm satisfied with the product and can continue using it.
So far they've been very helpful and my…
So far they've been very helpful and my mistakes that I made as far as refunding me and all around helpful Christine was very pleasant to work with thank you Christine
Quick & easy eye pod replacement
One eye pod was faulty. I sent them a quick video to prove that I wasn't having them on, and they dispatched a new pair of eye pods very quickly.
I was in contact with Esther, and then Christine - both of which were very helpful.
What great customer service looks like
Christine was the person who handled my problem. One of my eye pods ceased to operate correctly. I notified Newtiful. She was prompt to assist me and within a couple of days I had a new set of eye pods coming. My under-eye bags were noticeable but with this product I can see the difference. I am looking forward to them going down more as I continue to use them.
Answering inquiries
They respond to your inquiries promptly and provide solutions.You can tell also from their response that they are listening to you and not just answering questions, i meant like giving options and suggestions that you might not able to think could be done.
Christine provided outstanding customer…
Christine provided outstanding customer support. She was responsive, helpful, and professional throughout the entire process. She answered my questions clearly, kept me updated, and made everything easy to navigate. Her positive attitude and willingness to assist truly stood out. I really appreciate the excellent service and would be happy to work with her again.
Quick and resolved
Quick and resolved. The best outcome possible. Thank you
Great customer service
Esther was very attentive and determined to rectify my situation and she did !
PROBLEM SOLVED...
I often hesitate to order from companies I haven't dealt with before. I was pleasantly surprised at how quickly and efficiently this company handled the situation. I couldn't get the eyepod to charge. Christine was helpful and understanding in solving the problem. Thank you 😊
Worked to make things better
I never received my order and after two months. I have only received half of my refund.
I have now received my full refund. Thank you for following through.

Antwoord van Newtiful
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