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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Male consumer. Eyepods did not do anything for me. Zero eyes bags improvement after trying product for 90 days. Newtiful does not honor their policy for a full refund guarantee. I emailed them to requ... Toon meer

Beoordeeld met 5 van de 5 sterren

I love the eyepods, I have definitely noticed a difference under my eyes. The first set lost power after a few months and they replaced them right away and then in a month the 2nd pair did the same t... Toon meer

Beoordeeld met 5 van de 5 sterren

The immediate reply to my questions and concerns; as well as the potential solutions to my problem! At this point the problems has not been completely resolved; but we are working on it together.... Toon meer

Beoordeeld met 5 van de 5 sterren

Newtiful support is excellent. I reported an issue I was having. They replied promptly and explained how the device should work. I tried them again and followed their instructions. Then, I reported... Toon meer

Bedrijfsgegevens

  1. Cosmetische producten leverancier

Geschreven door het bedrijf

At Newtiful, we're redefining beauty care with a focus on individuality and personal empowerment. Our mission? To make advanced skincare and hair care technology accessible and effective for everyone. In a world where beauty often means chasing perfection, we believe in celebrating each person’s unique journey. Our range of innovative products, from the rejuvenating HairPod to the transformative EyePods, is designed for all genders, ages, and skin types. They're not just tools; they're your partners in achieving radiant skin and healthy hair. Join us at Newtiful in embracing your natural beauty with products that cater to your specific needs, helping you feel confident and beautiful in your own skin.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

290 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 81% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

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4,2

Alle reviews

(290)

208 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Christine best employee at newtiful

After purchasing the device I had big hopes . It did not work for me which it’s ok .
I contact Custumer service and spoke to Christine .
Christine was amazing , very understanding and very professional .
The money returned in 2 days to my account .
They even told me I don’t have to ship it back .
Christine is an asset to this co .
Beautiful is lucky to have her .
She should be promoted TODAY !!
Thank you Christine , keep up the good work . You were amazing .

12 mei 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

To be honest

To be honest, I haven’t seen a difference. That could be because after a couple of weeks, the pods stopped working. I have been sent new ones. Still, no real instructions, not how many times a day or a week I can use them. I still press on wanting the process to work. I did buy a pair for my daughter, hoping she likes them better. I should ask her.

8 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Shipping excellence

After I placed my order, I needed to add a space number (I am living in an RV park with over 500 spaces) to ensure my adhesive strips fory eye pods would be delivered directly to me. Customer service was able to intercept the initial order (without the space number) and send out a new order with my space number on it. Hooray!

7 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I had an issue during check out and…

I had an issue during check out and reached out to customer service at around 9pm at night. Thinking I was not going to get a response or resolution to my issue. ESTHER, from resolution support responded that same evening! We had to correspond a couple times but she was prompt, efficient and super courteous and helpful. 5 stars!

3 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing customer service

Amazing customer service. I have a little trouble with my pods, and the customer service quickly responded and resolved .
I highly recommend the pods are amazing

28 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fast response!

Quick response from there customer service when I had a problem. I like the fact that they will work with you. Very understanding and professional.

27 april 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Satisfied

Christine went out of her way to turn a disappointed customer into deciding to complete and order that was being cancelled. She must really believe in the product as well as taking care of the customer. Now all hope is that I'm satisfied with the product and can continue using it.

27 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Quick & easy eye pod replacement

One eye pod was faulty. I sent them a quick video to prove that I wasn't having them on, and they dispatched a new pair of eye pods very quickly.
I was in contact with Esther, and then Christine - both of which were very helpful.

19 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

What great customer service looks like

Christine was the person who handled my problem. One of my eye pods ceased to operate correctly. I notified Newtiful. She was prompt to assist me and within a couple of days I had a new set of eye pods coming. My under-eye bags were noticeable but with this product I can see the difference. I am looking forward to them going down more as I continue to use them.

20 april 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Answering inquiries

They respond to your inquiries promptly and provide solutions.You can tell also from their response that they are listening to you and not just answering questions, i meant like giving options and suggestions that you might not able to think could be done.

21 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Christine provided outstanding customer…

Christine provided outstanding customer support. She was responsive, helpful, and professional throughout the entire process. She answered my questions clearly, kept me updated, and made everything easy to navigate. Her positive attitude and willingness to assist truly stood out. I really appreciate the excellent service and would be happy to work with her again.

19 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

PROBLEM SOLVED...

I often hesitate to order from companies I haven't dealt with before. I was pleasantly surprised at how quickly and efficiently this company handled the situation. I couldn't get the eyepod to charge. Christine was helpful and understanding in solving the problem. Thank you 😊

5 april 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Worked to make things better

I never received my order and after two months. I have only received half of my refund.

I have now received my full refund. Thank you for following through.

11 april 2026
Review zonder uitnodiging
Logo Newtiful

Antwoord van Newtiful

Hi Teresa,

We sincerely apologize for the inconvenience this has caused and understand how frustrating this situation must be. This is certainly not the experience we want you to have.

Please be assured that we are taking this matter seriously and are fully committed to resolving it for you. Our team has already reached out via email. We are actively following up to ensure your case is handled as quickly and smoothly as possible.

Your satisfaction is important to us, and we will continue to work on this until it is fully resolved. If you have any questions or need further assistance, please don’t hesitate to reply to our email or contact us directly.

Thank you for your patience and for giving us the opportunity to make this right.

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