Very smooth for the sending out of material samples to the ordering of the sofa. Very friendly staff and very helpful. However I would say the 3rd party delivery company need investigation as this... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent company. I received a phone call after ordering explaining the delivery process to me. We opted for the next day kerbside delivery as that wasn't a problem for us but there was also a two ma... Toon meer
Ordered sofa and chair online on Sunday, confirmation email received shortly afterwards, very easy to use website. Good communication via email and text. Delivery arranged via Furdeco, email receive... Toon meer
My 3 seat leather sofa arrived today in a box & unpacked by 2 gentlemen. Nice sofa, very disappointing that they don't take the packaging away, difficult for a pensioner with a bad shoulder to get rid... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Next Day Sofas is offered by LVK Ltd, an established furniture retail business based in Sussex. We are dedicated to providing quality products to private customers at the lowest prices, and buy in bulk from the original manufacturers wherever possible. Our office is open from 8.30am to 5.30pm 7 days a week, and our friendly customer services team is committed to giving you the best service possible. If you have any questions at all about our products or delivery service, please give us a call.
Contactgegevens
Suite 19, 34 Third Avenue, BN3 2PD, Hove, Verenigd Koninkrijk
- 01273917326
- sales@nextdaysofas.co.uk
- nextdaysofas.co.uk
4,6
Uitstekend
770 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
easy to order delivered on time and is what was advertised
The lady I spoke to was efficient and handled my order competently. The chair was delivered as required and in the time frame. The chair does everything specified and is extremely comfortable.
20 oktober 2023
Riser Recliner
Ease of ordering online
Follow up phone call confirming order and giving details of delivery
Delivery company kept me informed of date and time
Arrived promptly and set up chair and tested it was working
24 oktober 2023
Very positive experience
From ordering the sofa and chair and delivery, the service was excellent. We were kept up to date throughout the whole process which I am pleased to say was a speedy process. The delivery guys were fabulous and so helpful especially as we are an older couple with disabilities. This is the first time we have purchased our sofas online. Would I use this company again absolutely. Very positive experience.
17 oktober 2023
Great service
Great service, like the real person experience and being able to talk through order in phone. Lady who helped me was amazing and ensured my order wouldn’t be delivered before I moved.
4 oktober 2023
Review zonder uitnodiging
Everything was as advertised
Everything was as advertised, really accommodating service. Thank you
3 oktober 2023
Very easy and fast.
3 oktober 2023
Good service
Good service, did what I needed. Helped me lots. Friendly and efficient.
26 september 2023
Lovely sofa
Lovely sofa, great value. I was told I would have a two man delivery but ended up having to help the driver myself. A small point but needed mentioning.
After posting this I received a call from my contact at Next Day Sofas to apologise for one man delivery. They are very good people to work with.
26 september 2023
Really good service
Really good service. Excellent phone service and reliable delivery. Sofa is great. Thank you.
11 september 2023
Excellent service - great sofa!
Excellent service - very professional delivery service and love the sofa! Would totally recommend this company. First time we’ve ordered from them - certainly won’t be the last!
30 augustus 2023
Great product and friendly staff
The staff were friendly even when I make a mistake on the address they understood and sorted this out for me. The product is beautiful and we love it
21 augustus 2023
Excellent service
From placing the order to delivery, the service was amazing. Highly recommend this company. The sofa is amazing too.
14 augustus 2023
It says what it does on the tin!!
14 augustus 2023
Very polite efficient knew what they…
Very polite efficient knew what they were doing could not fault there service many thanks
14 augustus 2023
Great purchase at a great price
Great purchase at a great price. Excellant service from order to delivery. Delivery team unpacked and put sofa together quickly. Delighted with my new sofa.
14 augustus 2023
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
be ready for ￡100 charge if anything goes wrong
I bought a sofa from them and it arrived not fit to my lift because of narrow hallway, and it's returned. the sales man Lee on the line told me I can use the money to buy an replacement sofa and I won't be liable to the￡50 cancellation/delivery fee. I had no choice but listened to him and asked for a replacement sofa.
before it arrives I accidentally found there is another big brand seller online and is selling the exact same sofa for￡170 less, I called nextdaysofa and asked for a partial price match (not even a full price match) but they told me a firm NO, and asked me to cancel the order (now I know why). ofc I'd cancel the order, not only because it's price scam but also about how they treat customer after sale.
at the end they deducted ￡100.00 cancellation/delivery because they said the sofa was ordered twice?? 2 charges for 1 order??
no wonder they don't give a damn to customer after sale, they earn profit from these unfair charges, it's all planned!
I was told on the phone the ￡50 will NOT be charged if I replace the sofa to another one and I am NOT told or aware the ￡50 fee can be charged twice from 1 order.
it was a total scam of fees! once you pay them and you'll be ready to lose money if ANYTHING go WRONG. they don't give a damn for aftersale. what a scam.
Good luck shopping with them and make sure nothing goes wrong or you'll have a happy time with them :))
1 augustus 2023
Review zonder uitnodiging
Antwoord van Next Day Sofas
Dear Mr Ge,
Thank you for taking the time to write a review. I'm truly sorry to hear that you weren't entirely satisfied with the service you received from us.
You called and spoke to me about several of our models and asked if we could price match a particular sofa from another company. We agreed to this, and the goods were despatched.
After your order was despatched and passed onto our couriers for delivery, you contacted us again after spotting a similar model at a reduced price elsewhere. At this point, we refused to further price match. We understand how this can be frustrating, but it's worth noting that prices can vary across different retailers, especially when certain colours or models go on sale. We couldn't match the new price you found post-purchase, as it's not feasible for businesses to adjust to every price change in the market after a sale has been made.
You then requested to cancel your order, but as explained in our Ts and Cs and over the phone, we do implement a courier cancellation charge of £50 as the item had been despatched and needed to be returned.
We pride ourselves on our customer service and feel our range of furniture is very price competitive, but we have no control over what other companies do with their pricing, and sales can be implemented at any time by the many furniture companies that exist online.
If you wish to discuss this further, please call me on 01273 917326.
Many thanks,
Lee Burridge
Customer Service Manager
Next Day Sofas
Beautiful sofa
Beautiful sofa, great price and super quick delivery!
Very happy with everything and would definitely recommend and use this company again ! Thank you!
Holly
8 augustus 2023
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