Natural History Museum Reviews 

Nice place, cool people. I was with my kids, it was awesome.

What has happened to what was a favourite museum? Just visited the Wildlife Photography exhibition after an absence of some years and had such a poor experience. Paid for timed entry but there seemed to be no management of numbers and it was very difficult to see the exhibits - we felt constantly in someone's way. It was also much smaller than you might expect for £18 pp. And to add insult to injury, the number of appeals for donations was oppressive - both via notices and verbally by the stewards. Having paid £36 for both of us to spend 15 uncomfortable minutes in the exhibition, paying more money was the last thing on our minds.

We arrived just after lunch time so decided to get some food we waited in line to be offered 3 items on the menu we all decided to have the chicken schnitzel and wedges which was soooooo expensive I know it's London but.......! Well when we sat down our lunches we stone cold for the price I paid i would expect hot food .
Apart from that the museum is brilliant if i go again I will definitely be taking a packed lunch

I’ve been coming to the history museum for years and decided to visit today after not being able to visit for a good few years. What the hell has happened to the natural history museum!!! Where are all of the dinosaurs too?! My 8yo was left feeling really deflated.
I’ve also never seen the place so crowded in my life and could hardly move with everyone pushing and shoving to see past you.
Overall we left feeling very disappointed but I will give it a few more years before I return in the hopes it gets good again.

Glimpses of some amazing exhibits . Booked tickets only to find out blue whale room closed ! Should have been informed . But the worst thing about this place is the number if people . It’s out of control . Children running everywhere , people just doing selfies next to dinosaurs . Rude obnoxious screaming kids running amok , prams everywhere , babies rolling round on the floor , hardly any staff - probably hiding . Couldn’t wait to leave . By being ‘free’ you just get freeloaders who have no real interest in exhibits . Non school days once or twice a week would also help .I would be more than happy to pay an entrance fee to enjoy the museum not to go through that again .

Went on the Zoology Spirit Collection Tour. A hidden gem, this behind the scenes tour, away from the busyness of the main galleries and into the bowels of the museum was FANTASTIC.
Matt, our guide, was engaging, knowledgeable and good humoured. We saw a giant squid! Samples from Darwin’s Beagle expedition! A too long earthworm and a coelacanth!
Amazing and enthralling, I would definitely recommend this tour for budding scientists and geeky experts alike. We left feeling very inspired and exclusive. FABULOUS. Thank you Matt and NHM. 😊🤩🦑

Lovely exhibits .Map was useless to follow. Not impressed with lack of interactive opportunities. Appreciate it's a museum first but more hands on interactive things for children would be lovely. Signage not that good we had to ask for directions often. We wouldn't go again

I tried to book tickets for an upcoming event but it didn’t work, the first link they sent wasn’t working, the second link they sent I had to wait 30 min to have access… after more than 2h later, all the tickets are sold out.

Pokemon event booking system is a complete farce.

My kids love to visit the museum and find it a ton of fun - especially visiting the dinosaur exhibit with the animatronic T-Rex.

Main issue is the crowds during peak periods - I wonder if the museum should put in place a mandatory charge for visitors who are not UK resident. Would help with the crowds and address any funding issues…

DO NOT GO THERE!
The ventilation was terrible it was hard to breathe, and after just 10 minutes I had to leave because I was freaking out.
The heat was so intense you couldn’t even focus on or look at anything properly. To many people there!

The museum building itself is a work of art, a grand neo-Gothic structure with intricate detailing and natural world stone carvings. The Natural History Museum in London is a truly awe-inspiring destination, I fully recommend spending day in this such inspirational building.

5 stars. really wanna show my appreciation to everyone who worked hard at the museum in order to maintain the collection, amazing works

I have loved this museum since I was a child , however I visited it last week and what on earth has happened chunks of exhibits replaced for green screen pictures that are £16 for a print out, half the dinos missing or up out of sight as you no longer use the walkway to reach the animated rex more shops & cafes than exhibits and being begged for donations every where you look, even the wildlife photographer of the year exhibition was a bit underwhelming having less photos than previous years.

No longer having Dippy in the main hall as you go in removes that "wow" moment when you would enter and be confronted by a giant, now its 15 signs asking for donations and a whale skeleton that hangs high above.

And if you do decide to go into one of the gift shops they are messy poorly maintained with empty shelves and if you were looking for a dinosaur you can find very few accurate models but lots of buckets of them that you would see similar quality models of at Poundland, for example the brachiosaurus model they had it looks more like a cheap movie monster from a Harry Hamlin film.

It's really a MUST DO when in London, so since I live here and being very interested in dinosaurs and the steps of human civilisation through history, I decided to go and see for myself. Despite the heavy crowds that made the experience a bit more stressful than I expected, the museum itself is absolutely interesting and filled with archaeological recoveries. There were some hiccups with some of the interactive bits and it's my personal opinion that the dinosaur part could be better organised, but all in all, I enjoyed it. I would say "avoid the weekends" but being central London I'm pretty sure it's fully packed every day of the week, so just prepare yourself to be waiting in line at times. All good though.

The Museum is amazing the only problem was it was rammed full.I was going from the one zone into another and the corridor was a mass of people coming towards me I couldn’t move forward and just had to try and stand still hoping for a gap. All said and done it was a Saturday I will go again as I found it fascinating the Red zone with the earthquake simulation and Volcanoes are brilliant.I will return as we didn’t get round it all as you couldn’t move around because it was so full.

Give IT a miss...

APPALLING - customer service, (Garden Kitchen Cafe -training needed there... RUDE girl server -middle part bob hair)

POOR display/layout of plaster dinosaurs. And pointless & unrelated events are held such as "Silent Discos" (???!) What's happened to that place...? (deep sigh)

WISH... I could bring back the old management, and bring it back to how it was, and should remain...

It's now over-priced... underwhelming... and rude staff. Utterly appalling.

My husband bought me a Christmas jumper from their shop. The confirmation email didn’t include the tracking number, which was frustrating, but we were able to call customer support, which was wonderful.

I recently had a negative experience with Nintendo (who I have always been a fan of, and was very badly let down). Interacting with NHM’s customer service was like night and day. The man helping me had a lovely voice, he sounded very kind, patient, and eager to help. He was able to provide a tracking number, and also checked it for us while we were on the line.

You can’t guarantee that nothing will go wrong with ecommerse, and having a solid, easily contactable customer service line is invaluable. I loved the jumper too- thanks a lot!

There are many interesting things to see, and you don't have to pay. I went on a week day in september. The dinosaur and whale areas were busy, not a surprise really, and the whale room was very warm. The evolution, solar system, and minerals areas were good, and less busy. Two other points. When you get into the entrance hall at the start, there are no maps to show the layout of the building. It would help if there were maps in the hall, which is a large empty area. There were also no staff in the hall to help when l was there. Also, if you look at the front entrance of the building from the road, you can't actually enter there, as there is a metal fence along the whole front of the building, so you need to walk on the pavement to the far right hand corner of the fence, where you enter the gardens. Many people get confused by it

It was just a building with old stuff mostly rocks to look at. No interactive things worked, extremely overcrowded, we were told that only a certain amount were allowed in at a time. The dinosaur exhibit was awful . The gardens were the best bit. Im glad it was free as i wouldnt have paid. Edinburgh is much better