Nickscali Reviews 

If I could rate no stars I would. Terrible customer service, they make it hard to get hold of anyone, or down respond.
Couch fabric is cheap and nasty. Pilled within a few months and they refuse to take responsibility.
DO NOT PURCHASE ANYTHING HERE!!

12 months of a 7000 dollar broken Lounge Suite 3 consultants came to our home over the last 12 months to report broken broken broken Customer Service is non existent. Have been told on numerous occasions you’re lucky to have this $7000 Couch while you wait for replacement. 12 months . Please BUYER BEWARE NEVER BUY FROM THIS COMPANY !!!!!

I bought a custom made 3 seater lounge in sept 2022. The “high quality leather” that was specifically chosen as an option has already started peeling across the lounge. I still have and use the leather cleaner purchased with the lounge but it just makes it peel worse. Pretty crappy product.

The sales person Dewi was terrific. Delivery and install very efficient and super quick. The one downfall was the payment system which added extra to our purchase. As I discovered I could pay the balance without extras.

Lovely furniture and good service. Nick Scali furniture has style.

Easy website to order from colour swatches online pretty accurate to colour couch exactly as requested great communication once ordered delivered on time
Delivery people fantastic quick and efficient
Love the new couch

We chose and received a bed from Nick Scali. The delivery was prompt and the product was exactly as we expected.
Great service I. Store too

Extremely disappointed with the service from Nick Scali. I placed an order and paid a deposit plus a store membership fee. Nick Scali then informed me that the configuration I ordered was completely unavailable and they couldn’t fulfill it.
Despite the cancellation being entirely on their end, they are refusing to refund my store membership fee. I only signed up for the membership to purchase that specific furniture—why should I be out of pocket for a membership I can't use because they couldn't supply the goods?
Head office told me to contact the Regional Manager to sort it out, but I’ve been completely ignored. It is ridiculous to have to argue over something so small and trivial when the fault is entirely theirs. Be very careful paying any upfront fees here.

I recently purchased 4 dining chairs and couldnt be happier with them! They are beautiful, extremely comfortable and the quality is excellent. The whole experience was smooth and exceeded my expectations. Highly recommend Nick Scali for anyone looking for stylish, high quality furniture.

Yes 5 Stars for my green LA Lounge. Delivery guys were good and deserve to be mention. I’m loving my new Lounge more than I have expected

We got there in the end. My first lounge was faulty and they ended up giving me a voucher for the full amount and I bought myself a new lounge which arrived in beautiful condition.

This is a beautiful quality piece of furniture. I can tell the coffee table has been made with quality material and looks amazing. From the men who delivered to putting it together was the best service

Delivery time is ridiculous. They outright lie about the delivery times. It is obvious that the company is trying to save money by not stocking products and ordering build of them as customers buy them. The savings are NOT passed through to the customer. We bought several weeks ago and now they have sales but wont adjust. I would never buy from them again and would not recommend them.

Products are awful quality, I bought a couch 1 year ago from NZ Nick Scali and undercover sheet has completely disintegrated turning into black powder, going into Nick Scali they were rude and referred me to their service division they did not apologise for selling me such substandard quality product even though I have photo and video evidence showing the toxic material they used.

Mo@Watford was great and patient and knowledgeable

Service in store at Robina was great. They were able to combine two of my orders for dispatch so both would arrive with the delivery guys at the same time.
The delivery service men were careful and efficient with setting up my bedroom suite. Very happy overall.

Great choice of sofas. The staff were very friendly, with Richard in particular standing out—he was exceptional. He was extremely supportive and offered some fantastic ideas throughout. I would definitely recommend!

BUYERS BEWARE - DO NOT PURCHASE FROM NICK SCALI - HIGHLY OFFENSIVE AND DISGUSTING CUSTOMER SERVICE.
If I could give no stars I would!!! I would not recommend Nick Scali to anyone, from delivery of my lounge, to the disgusting state that the lounge was in after only 6 months of use is appalling. The after sales service is offensive, to the point they do not even trust in their own service technicians, and need to send out a third party. I have had 5 different people attend my premises to assess the lounge. Nick Scali have failed to comply with a consumer guarantee as I would not have purchased this product if I had known about this problem, and the product is significantly different from the description (ie the demonstration lounge in the showroom). My case has been going since 1 August 2025, was told in April 2026 that the case was considered closed, then so very confusing but I received a text message advising that they were 'actively' working on my case, despite 2 emails advising they were closing the case as they considered it closed. It is now June so I thought I would follow up as yet again, no follow up correspondence, today's advice that they would repair under 'GOODWILL' as the issue with the lounge is fair wear and tear, mind you we are now a further 5-6mths since the first contact. I have spent countless hours on the telephone, being put on hold and waiting for contact from the Escalations team that never eventuated. I have 12 pages of documentation of every contact made with this company. This is absolutely appalling, and awfully offensive to think that this has to occur to a lounge suite from a so-called reputable company. I believe that I am entitled to a refund and have been told that this is not the case as there is not a fault, however Nick Scali are not adhering to the Australian Statutory consumer guarantee. Nick Scali should be ashamed of themselves, the FIRST and LAST time I would ever purchase anything from them. APPALLING, DISGUSTING AND OFFENSIVE!!!!

Great in store experience but the price dropped on the sofa the following week and I called up and got asked to write an email to the manager which I did but never even got an acknowledgement back. Very very poor service. Coventry store.

The team was fantastic from order to delivery; I don't have enough nice things to say. Would absolutely recommend Nickscali to anyone looking for a new lounge!
Service 10/10
Delivery service 10/10
Couch 10/10