Nickscali Reviews 

“The salesman was an absolute charmer — all smiles and eagerness the second it was time to take your order and your money. After that, the service died instantly.
We explicitly told them we didn’t get the keys to the house until the end of the month. Despite this, the delivery company tried to force an early date. We declined and waited for the rescheduled delivery… which never came. Messages left. Nothing. Follow-up calls to the delivery company were met with shocking rudeness — they were “too busy,” it was “in planning,” and they had “no idea” when it would actually happen. Calling the branch produced the exact same dismissive, arrogant response.
Complete incompetence from start to finish. This company is a total disgrace. Do yourself a massive favour and avoid them at all costs. You have been warned.”

Yet another week passes and nothing!!!

So we finally got another date from this incredible rude company called Alliance Moving Services they have given us a date 11 days hence, so I have paid over £100 for delivery to a company who decide when they deliver no customer service. Nick Scali salesman lied through his teeth saying they had weekly deliveries. Disgusting customer care and support.

We had a great experience at the Fortitude Valley Furniture store. Chris was a great help with our couch purchase… the couch is even better than we expected.

We tried so many lounges at so many furniture stores and kept coming back to this one. Comfort, support and design are exactly what we wanted and found

Everything was great from the start! The process was easy and the staff from the showroom to online to delivery were exceptional. I would definitely not only recommend but I will be purchasing more in the future.

We love our new dinning table. The delivery staff were amazing working in challenging conditions as it had been raining.
Thank you

Staff were very helpful and the lounge suite is absolutely beautiful and comfortable. Delivery was a bit awkward when trying to get through the front door but overall very happy with my purchase

Great service and love our new mustard swivel chair. Would definitely recommend Nick Scali as a furniture store of choice.

Great product and good delivery service. Overall good experience for us

Just had a large Black Leather Sofa with Chaise delivered.
A Fantastic delivery service by 2 Men who were very Helpful and Nice.
My New Sofa is Gorgeous im a Really Happy Customer xx

NEVER BUY FROM THIS PLACE. They have fictitious descriptions of their furniture using words like "hand crafted" and "hardwood timber" It's a lie!, As I sadly found out. Then they pretend to "investigate" it all they do is hide behind their small print.
I just received a call from their so called escalation team, (what a joke). They will not even acknowledge their website is MISLEADING at best, They actually LIE! I will never buy another product from this con artist.

I ordered my Sofabed, but it wasn't made clear that you have to pay delivery ontop and I don't think it clear on the order form either. Anyway had to pay £195 for delivery or cancel my order and lose my deposit. Felt like I was held to ransom and an unexpected cost.
Lesson learned I will never shop there again.

We will never buy another lounge from Nic Scali again, the leather gets filthy & we are very clean people & the padding in it has sagged already & its not even 12 months old

Apparently the peeling paint on our lounge is oils from my husband as he is a mechanic. He only uses one side of the lounge. Their trusted professionals came along to inspect and said it was oil. Mate I wear glasses and it's defiantly not OILS from
Body or other. It's paint peel because your $12,000 lounge is badly painted.

I wrote the them last June. They blamed me for not using the products sold. I did use them but hadn't used a lot as it's not needed in humid climate. I checked it for dryness often.

Today where I sit on the lounge the same thing is occurring. Where our heads rub the paint is coming away. The difference is that I wear a wig. A soft $3000 wig that I have the receipt for. This wig does not contain body oils etc.

Do not buy this companies lounges especially leather. I paid more for higher quality and if you do don't buy the extended warranty. It's not worth the paper it's written on.

Previous to purchase I had a Harvey Norman Blue Leather Lounge that I bought when I was a franchise. When I sold it it had never needed any cleaning or moisture. It was 25 years old. I'm so sad we upgraded to this crap.

Dee Kell
0427358800 if you want to talk about it

Bought and paid for a pendant light at Gepps Cross and although in stock I had to wait 12 days before I could collect it from a warehouse in Direk which was a long way for me. Upon unwrapping the item I noticed there was a flaw in the surface which had created bubbles. After several phone calls and emailing photographic evidence the customer service department in Sydney would not oblige to swap over the item at my house or even the store where I bought and paid for the item and insisted I should go all the way back to Direk. On top of that they now say I should have checked the item on collection but I was not allowed to enter the warehouse at the time. All in all very poor customer service indeed!
After I had given Nick Scali a bad review due to their poor customer service, they rang me from their customer service department in Sydney to tell me that the light pendant in question was now a discontinued line. My wife went to the Gepps Cross store, they checked the computer and said they still had one in stock. In other words, on top of bad customer service they are now lying as well!

NEVER AGAIN!
I bought a travatine dinning table from Nick Scali. I soon realised that it had faults in the surface seal, leaving a dark patch when viewed against the light, and the surface had "waves" in it where it appeared to have not been properly machined.
Nick Scali viewed the problems and sent me a new table which I (and the two delivery guys) viewed as it was uncrated while still on the delivery truck. This new table was worse than the problem one I already had because it had a piece missing from the edge where it appeared to have been previously dropped on a sharp edge. So the delivery guys decided to keep it on the truck and return it. They did make the comment that they had encountered several problems with this type of table.
After this point I was unable to get any further response from Nick Scali even though a couple of different branch managers periodicaly attempted to raise the issue within the limits of their authority.
Nick scali's after sales, customer service was completely non-existant.
I am now stuck with an expensive defective table, so I am unlikely to deal with such a money grabbing company again.

Ordered in store from West Gosford , great product knowledge and great service.
Delivery was easy and the guys built the lounge for us ,as part of service

Buying an in stock lounge was a dream, phone staff super helpful. Delivery to Kiama not a problem.The delivery was super slick, lounge was neatly put in place and the quality is exceptional !

Ordered a new couch through the website. Was a very easy, streamlined process with great communication, quick delivery and the installation team were very friendly, punctual and helpful. The new couch is exactly as the display one I saw, very happy with my purchase and experience.

Lost me as a customer. $300 Accidental insurance for stains is scam insurance in my opinion. Tried to make a claim for a coffee stain, they wasted a lot of my time asking questions, photos and eventually denied the claim as I hadn't notified them in 5 days. I bought 2 lounges in the last 2 years and bought the accidental insurance twice being upsold by the in store salesperson. At both points of sale, the 5 day notification window was not explained to me or my wife. The sales people mislead you saying you can make a claim at any stage and then the claims team waste your time. Very disappointed and expected better.

Jason the manager at Lakeside was excellent, non pressure sales, informed. Sofas and the leathers look excellent. Looking forward to receiving.