NineLife Hong Kong Reviews 

Item good quality and logistic is fast and smooth.

Great service

Very good and efficient wrbsite and purchase... Thanks!

Quick delivery. Products so far with good effects

Extremely bad company. I ordered 3 loaves of Katz Gluten-Free Oat Bread and 1 pack of New Grains Gluten-Free Blueberry Bagels. After waiting 3 weeks (no expected shipping is given when you order), I am shocked to receive the items in such completely inedible condition. All 4 food items arrived moldy throughout. It is absolutely disgusting and unacceptable for food items to have been shipped in this condition. There is a foul smell coming from the bags. It is disgusting and unhygenic. The oat bread is also completely crumbled and wet. I am waiting for a response and demanding a full refund.

Awful experience, after one month without any updated re my order I wrote Cuatomer Service and they told me the item was having some delay but I they would sent it in some days, a week later my order was cancelled without previous notice and the reimbursement was below the amount charged.
Never again.

I enjoyed this purchase very much, as the whole thing was quick and tractable.

response fast
staff helpful

A good experience. Delivery is slow but they make that clear and the shipping prices make it worth the wait. I will use this company for all my needs.

The package was well packed, though there were still a few pieces of cookies broken.

The package was delivered without notification. You wouldn't know it has arrived if you didn't track it yourself.

Ordered 4 first aid kits. They were meant to be delivered within 7-10 days. After 2 weeks I chased, and was told to wait a further 2 weeks. Over 1 month after ordered I was told they were returned by the courier after an error!!! I don't believe this at all. Terrible service the whole time. Never use this company for any important products.

UPDATED - After receiving my refund I was emailed by Ninelife who had the cheek to request that I amend this review!! I couldn't believe the nerve...why would I amend this??...because they provided me with a refund for items I never received after waiting over 1 month for them...I don't think so...the experience is still the same. AVOID AT ALL COSTS!

FURTHER - I was contacted by Trustpilot asking for more information about this case as Ninelife wanted to know more about it or the review would be taken down....firstly Ninelife know all about it and its a further attempt by them to have this review taken down. I sent Trustpilot all the relevant information, and they did the right thing and verified this review. I wish Ninelife had put as much effort into my order as they have in trying to get this honest review removed.

Fast service. When they were not able to obtain our initial selection they came up with an alternative quickly for us.

Their items are much overpriced. A pack of 3 Loho Pad Thai Sauce asks for HKD393 where I can buy a pack at HKD13 in the Java Road Market. Everything are overpriced. Watch out before you place your orders.

I came across this website during a recent search for a product and I find their products grossly overpriced. I won't recommend buying here as there are other venues with much cheaper options.

Grouding Bedsheeet. Received it quickly and good quality.

It was a pleasant online shopping experience

It was easy to order snd my grandson loves the chocolate vitamins. He is s very fussy eater so we are thrilled with this product

I ordered a paella set from Nine Life. They kept me updated about delivery and the set came well packaged. The set included the paella pan, paprika, olive oil, saffron, preserved peppers and rice. Basically you only have to add the fresh ingredients to make a delicious paella. Very happy with the purchase. I see that they also have some hard to get ingredients for other dishes. Will definitely buy from them again.