NineLife United Kingdom Reviews 

Good service. Order arrived within the time frame.

Update:

Ninelife has refunded my order. Thank you.
Update:

NineLife has now contacted me by email, and I am waiting for them to resolve the issue.

To be fair, the company responded while my Trustpilot review was still pending publication. I will update this review again once the matter has been fully resolved.

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I am extremely disappointed with my experience with NineLife.

I ordered a 4.4 lb Vitargo product but instead received a 1 lb version. Mistakes can happen, but what matters is how a company responds. Unfortunately, I have received no response whatsoever.

I contacted the company by email, submitted a callback request, and sent enquiries on 3 August and 4 August, yet I have not received any acknowledgement or reply.

What concerns me even more is that, after reading other Trustpilot reviews, I noticed that several customers report experiencing similar communication issues. My own experience appears to reflect that pattern, which is why I decided to leave this review without waiting any longer.

At this point, I have paid for a product that was not delivered as ordered, and the company has simply ignored every attempt I have made to resolve the issue.

If this matter is not resolved promptly, I will have no option but to initiate a chargeback through Mastercard to recover the amount paid.

Based on my experience, I cannot recommend NineLife. If customer service is important to you, I would strongly suggest buying from a retailer that responds to customers and takes responsibility when something goes wrong.

P.S. This review was drafted with AI because after being sent the wrong product and having my emails and callback requests ignored, I didn't think NineLife deserved any more of my time than they gave me.

Able to buy supplements not available elsewhere in the UK

Ordering was simple.
Communication about item delivery status impeccable.
Delivery quicker that stated.
Item perfect.

Thank you.

Great service - excellent communication

good and as you would expect for strengthening a weak mucle

Arrived quickly, in good condition, right yo my door.

Well I’m very pleased with the product as it’s very difficult to buy here in the UK but I hadn’t realised it was coming from America so it took longer than I’d expected to arrive but far play , it was dispatched straight after ordering so thanks

Delivery made in good time and product is in good condition

Shipping takes a while, but the product is excellent! Very happy with the purchase! Thank you!

Replacement part provided that was otherwise unavailable. Arrived in Reasonable time from USA. £100 for a replacement wheel is quite pricey - but if the wheel had not been replaced then my knee scooter would have been useless to me

Nine life carries supplements at the best price and with quicker availability than other sites. It’s the only place I can find one that I took in the US without paying outrageous shipping costs.

I liked the fact that they packaged up hard to obtain bulk yeast into smaller units, which is perfect for home winemakers

Shipping was tracked with info emailed to me and the product is exactly what I ordered.
Thank you. ;)

Have ordered items from Nine life UK on several occasions and found them to be very efficient. Items delivered on time. Would highly recommend. Thank you Ninelife.

My first bracelet unfortunately broke, but was replaced without hesitation and am very pleased with the quality and customer service

Update - I did receive a refund but it took well over a month and me sending over 8 emails. Communicating with Kara was incredibly frustrating - she repeatedly ignored my questions and just kept saying she would give me a 120% voucher and eventually a refund. As stated the refund did finally happen (after I threatened to open a dispute with Amex) but the 120% voucher has mysteriously failed to arrive in my inbox…

I ordered some probiotics and got an email saying they were out of stock and I would be receiving a refund. I didn’t check on the refund. Nearly a month later I had an email basically saying ‘oh we kept your money but now the product is in stock. Long story short they offered me a 20% discount because I was annoyed they had kept my money. Then when I accepted this they changed their mind and said I’d be getting a refund! No idea if I’m going to receive it so will open a dispute with my credit card company in a few days. Kara was the customer service agent and she was appalling.

Avoid. I bought a Carex day light for over £350. After only two uses the product burned (smoke coming out of the screen). I reported the issue immediately and this company refuses to issue a refund. Waste of money, time and rubbish and dangerous products that can cause fire hazard. Seller not to be trusted.

Avoid like plague.! I have placed an order and 9 days they finally dispatched immediately after contacting them to ask for a refund. Surprise order was dispatched from America. 2 weeks on still waiting... !

Easy to order, quick delivery and great communication.