Ninemoostore Reviews 

88
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Absolutely beautiful earrings- bought via Wolf and badger but wanted to review the brand as the moonlit bloom baroque pearl I’ve received are so beautiful and will be perfect for my wedding day 🥰

Beoordeeld met 5 van de 5 sterren

Fantastic sleeveless puffer jacket. Super stylish and very on trend. Ultra light but very warm too. It was a very well received present that has drawn lots of compliments! It was also delivered very q... Toon meer

Beoordeeld met 5 van de 5 sterren

These merchants are responsive I ordered a pair of earrings for an overseas order. The jewelry arrived well, but with damage to the attaching hardware. When I emailed Ninemoo to ask about the dam... Toon meer

Beoordeeld met 5 van de 5 sterren

Got 2 pairs of earrings with baroque pearls and couldn’t be happier. They are striking but not heavy at all. I love how they feel and look dainty. I love that they are statement earrings. Will be orde... Toon meer

Bedrijfsgegevens

  1. Sieradenwinkel
  2. Sieradenontwerper

Geschreven door het bedrijf

Home, Fashion & Lifestyle.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

88 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(88)

13 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Absolutely beautiful earrings

Absolutely beautiful earrings- bought via Wolf and badger but wanted to review the brand as the moonlit bloom baroque pearl I’ve received are so beautiful and will be perfect for my wedding day 🥰

20 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have ordered 2 earrings from…

I have ordered 2 earrings from Ninemoostore, earrings were both stunning, there was miscommunication about taxes and duties but the store is very considerate, they have arranged it, communicated with me and make sure I am happy with the purchased I made.

16 maart 2026
Beoordeeld met 1 van de 5 sterren

Refund only issued after chargeback

I rarely leave negative reviews, but this experience was very disappointing.
My original order arrived with the item missing from the parcel. The shop sent a replacement, which unfortunately arrived too late for the intended occasion (it was meant to be a birthday gift), so I returned it unused exactly as instructed. The returned parcel was delivered and the shop confirmed receipt.
However, I was then told that my refund would only be processed once Royal Mail completed their investigation into the original delivery issue. This left me in the unusual situation of having neither the product nor my money.
The refund was eventually issued only after I initiated a chargeback with my bank.
Based on this experience, I would hesitate to order from this shop again.

31 januari 2026
Logo Ninemoostore

Antwoord van Ninemoostore

Dear Carolina,

Thank you for your feedback.

For clarity, when you contacted us on 30 January you noted that the parcel had arrived ripped open and that the item appeared to have been lost in transit. We therefore dispatched a replacement on 31 January via DPD to resolve the matter as quickly as possible.

On 5 February, you requested to return the replacement item. In our correspondence we explained that, as the original delivery had been reported as damaged, Royal Mail had opened an investigation, and that any refund would normally follow the outcome of that investigation. We nevertheless agreed that the replacement could be returned.

As you later preferred not to wait for the courier’s investigation, we processed the refund directly on 3 March to resolve the matter promptly.

We would also note that the Royal Mail delivery photograph does not show visible external damage to the parcel, so the exact cause of the issue during transit remains unclear. We have submitted the relevant correspondence and evidence to Trustpilot for review.

Kind regards
NINEMOO Customer Care

Beoordeeld met 5 van de 5 sterren

Great

Great - really fast delivery and beautiful product. Recommend ++++

11 januari 2026
Beoordeeld met 5 van de 5 sterren

Very cute, dainty, unique pieces

Got 2 pairs of earrings with baroque pearls and couldn’t be happier. They are striking but not heavy at all. I love how they feel and look dainty. I love that they are statement earrings. Will be ordering more soon! Really want to get some brooches too. Their packaging is on another level too! Each order came with its own drawstring pouch/dust bag and a small cardboard sleeve to wrap as gifts or for storage. There was also a really sweet beaded bonus bracelet and instructions for care. Lots of attention to detail with all of the packaging is a huge plus in addition to their high quality pieces.

12 oktober 2025
Beoordeeld met 5 van de 5 sterren

Very beautiful products

Very beautiful products, I am really happy. Thank you for this cute little gift. My daughter instantly fell in love with the bracelet. The pearls are amazing and we surely will order again.

30 maart 2025
Beoordeeld met 5 van de 5 sterren

Received Pin but did not order

I recently received a beautiful pin along with a bonus bracelet. However, I did not order this pin and have no idea as to why it was sent to me. I had never heard of this company and am at a loss as to why I received this order. Is there any way you can clear up this matter for me. There was a number included in my address. It's
0017138050139. My address is Dees Veca, 3008 Palm Vista Drive, Kenner, LA 70065-1560, United States.

8 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Beautiful earrings, great service

I received a broken pair of earrings that I purchased as a present for my wife. After emailing to explain, I received a new pair the next day and a gift to apologise. The guys at Ninemoo were both courteous and helpful. Thanks for the great service!

6 februari 2025
Logo Ninemoostore

Antwoord van Ninemoostore

Dear Paul,

Thank you so much for your understanding and for taking the time to leave us a review. Your feedback is incredibly important to us! We’re glad we could resolve the issue quickly, and we truly appreciate your support. If you ever need anything in the future, we’re always here to help.

Best regards,
The Ninemoo Team

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