I’ve been a member for a couple of years and love the spa experience - my review would be 5* based just on that.

The lift abd firm facial from Dawn was amazing

The negative for me is the dreadful email exchange I had prior to the visit where we was forced to set up a direct debit. This is despite the fact that I don’t operate a credit facility and never will as I always pay in full on exit. I explained this and was basically told to suck it up and just do as they said regardless of how I felt as it’s in their t&cs! Now this is unacceptable to me and many who only pay on exit - either they trust their billing system to charge on exit or they don’t. Their t&cs also state that alternative payment can be agreed so why force a dd on someone and why be so rude about it. Totally unnecessary and will now result in no membership next year for me as I won’t have a dd.

Evening guest signed in via a member. Paid £110 for 4 hours access with buffet, drinks, robe and towel hire. Paid £2 to hire a robe which was washed out with holes in from multiple uses from other guests. Sat by a pool, used x2 saunas and an outdoor jacuzzi and a hot bed which was ok. Buffet cold and tasteless. The hot option is rather odd with small portions given to you. Staff customer service lacking. Have very little interest in returning. Whilst some areas are photogenic the overall ambience, customer service and attention to detail let it down.

Have been a long time evening member but lately there are a few bugs I’d like to bear. Take this as constructive criticism please.

1) it’s time for a salad bar revamp! I’ve mentioned it enough times now!! Add boiled eggs, bread, some Mediterranean Mezze etc. Remove the guacamole. It’s not good.
2) The Indian salad bar server is the meanest person ever seen giving you tiny portions every time and has no customer service skills at all - never seen a smile from him. Have had to argue each time with him for more. Next time I’ll asked to be served by someone else.
3) sort out the showers in the women’s changing rooms as they are tiny and claustrophobic
4) letting people into the pools fully clothed is not hygienic. Don’t like that!
5) During peak times people hog sun loungers the whole day in summer mainly. Make it clear that their stuff will be removed from the seats if not attended to for an hour. You say you do but you don’t remove it.
6) sort out the technology at the front desks. We’ve often had to wait ages to pay due to tech issues
7) for goodness sake remove the service charges! I refuse to pay them
8) improve the massages. I’ve only had a few I enjoyed. Some feel too short and unbalanced (right side massaged differently to the left and visa-versa).
The facilities are good on the whole

Had a very special day at Nirvana Spa, the staff were warm, welcoming and helpful. The facilities are fantastic, so much choice in terms of pools, one of the largest spas around. We did the floatation experience and afterwards were treated to lots of products to sample. We ate in the restaurant and I highly recommend the salad bar option, there were so many delicious offerings. I highly recommend Nirvana, it’s a fantastic place.

I visited Nirvana Spa with my mother on 02/04/2025 to celebrate her birthday, hoping for a peaceful and joyful day. Instead, we were met with coldness, condescension, and subtle yet undeniable racial bias that completely ruined our experience.

From the moment we arrived, we were frowned at, brushed aside, and treated as though we didn’t belong there. Staff looked us up and down and spoke to us dismissively. Our robes were stained and ripped—an immediate red flag for a spa of this reputation.

The most upsetting moment came when my mother, dressed beautifully to mark her birthday, stepped out of the changing room to take a few photos. A staff member laughed at her, looked her up and down, and said, “We only wear robes in the dining area.” She was then told to go stand in the corridor if she wanted pictures. No kindness, no courtesy—just rudeness and judgment. This interaction left my mother feeling small and completely unwelcome.

Despite being first-time visitors, the promised tour of the spa never happened. We were left to figure things out ourselves. The dining experience was also unacceptable—cold, tasteless food, complaints ignored, and we were still charged for dishes we didn’t eat. To make it worse, towels were taken from us by staff upstairs without asking, and we were left soaking wet with no replacements.

I sent a detailed complaint to Nirvana Spa, clearly expressing how upsetting and discriminatory the experience was. Their response? Dismissive and lacking any sense of accountability. No apology, no acknowledgment of how we were treated, and no sign that they cared.

What we experienced was more than just bad service—it was a complete failure in basic respect, professionalism, and inclusion. If you care about being treated with dignity, especially as a person of color, I urge you to think twice before booking here.

Nirvana Spa, do better. Your silence and inaction speak volumes.

Not what is was. Most of the staff are lovely, but this place is no where near as nice as it was. My wife came home from a visit and said she will not return. Staff mentioned being bullied and intermediated by management and this seems an ongoing situation. If you are aiming high, you need the support of staff that want to work there!

I didn't love the vibe of this place. Too big and busy and so expensive for what you get. I've experienced much better spas in the UK. Lacked customer service. Really disappointed they weren't able/willing to locate the swimsuit I had left in the changing room 30 minutes prior to my phone call despite being able to tell them exactly which shower cubicle I had left it in. Instead I was told to complete an online form which proved to be a waste of time.

We are a local couple who both have a annual 3 day membership so as you can imagine each visit is planned and looked forward too.
When we arrived there was no menstion at check in that all the outside facilities were closed, closed for the forseeable future. We particularily enjoy the outdoor jaczzis. We were not alone in our disappointment.
We all commented this was a cost cutting exercise as heating the tubs would be expensive to heat in the cold. When you are paying £100 each for the visit , excluding food, it should not be the case. The biggest gripe is thatt here was no menstion of this closure in advance , nothing on the website nor information at menbers check in.
A written complaint was rudely brushed aside by the so called "feedback" team. Whats the use of feedback if you do nothing with it. APPALLING CUSTOMER SERVICE.
PS... as you can see from their reply below once AGAIN failing to address the issue. My COMPLAINT was that we were not advised in advance or even at check in to allow us to rebook. At mid day when the sun was shining they still failed to open the outdoor hot tubs. A -3 temperature was only recorded at 0600 in the morning when the spa first opens. Very POOR

We had a wonderful experience at Nirvana Spa when we visited as a family in December - a blissful escape from the pre-Christmas rush! The customer service was excellent from the moment we arrived until we left at the end of the day. We were able to relax in the beautiful Colosseum Suite, Tepidarium and Hydrotherapy Pool, and the lunch was great. We will definitely be back - we are planning to take out Spa Club 6 memberships as a result of this visit.

Great spa, surely one of the best in the UK. Loads of different pools and experiences.

I’ve visited the spa at least twice a year for the last 10 years and my most recent visit (December 2024) was really disappointing. The price has rocketed and in addition there is a service charge applied at checkout. Limited inclusive soft drink options.
The facial was excellent but the hour long massage frankly traumatising. After asking for medium pressure the therapist firmly stated she had one setting, firm, and the whole experience was painful and not enjoyable at all. I had visible bruising the following morning and ached all over. I had to say it was painful three times during the massage but this appeared to be dismissed. Such a shame as treatments have previously been excellent. Food was also bland and the staff disinterested.

Just had a relaxing and lovely day here, I have been to Nirvana several times over the past 5 years & absolutely love it. The only couple of things which are negative is the 2 course menu. Salad bar is great, but the 2nd part is always either Indian or Thai food which is nice but very limited. More variation would be more popular. Also the amount of toilets. For ladies (not sure about the men's!) There are 6 toilets for the whole of the Spa which is always busy and you end up queuing for them. Otherwise a great place and we're coming back in January for my fiancé's birthday.

Been a regular at this Spa but after today’s experience won’t be back. We were asked at the table in restaurant - you ready to order -what do you want !!! Cutlery slung on the table. Limited soft drinks now - some only available if you pay. Hot food at salad bar only Indian - no veggie options / cheese or bread available. Cake prices should be displayed and only two types of cake available and when we enquired do you have any other types of cake - were told that’s all we have at the moment. It was clear that they wanted this gone before refilling the stand. Reception staff lovely but the restaurant staff surly and disinterested

Having been a regular (once or twice a year) visitor to Nirvana for 8+ years, I was left disappointed after my most recent visit (21/11).

The cost of day spa package has risen, understandably, however this time I found that the soft drink offering is now limited to fruit juice (apple, orange, cranberry, pineapple) or cans of fizzy drinks.

Gone are the coconut water, or frobishers juices - well unless you want to pay £3.50 a bottle.

Disappointing to see reduced options on a more expensive visit.

This is a lovely, Clean spa with very friendly helpful staff. It wasn't too busy and felt very relaxed.
The only criticism I have is that the food was quite poor. The Guacamole was 'Very Fizzy' and didn't taste fresh at all. The selection poor and not good value for money.

Bad service - rude staff . General Manage is extremely arrogant .
Food is nice but very expensive.
Locker rooms are awful - you can’t get any lockers at busy times . Mangers response is totally fabricated .

I had a fantastic time at this beautiful spa. I came for the evening experience- and 5 hours flew by!! I live over an hour away and will be buying the 3 Spa Day membership . However I cannot see anywhere to find out if that includes any food/ drinks or discounts on them and the treatments .
As a vegetarian allergic to eggs, there were a few options . Maybe a cheeseboard with bread/ crackers /butters/ condiments would be a nice touch at the salad bar.
I'm still feeling zenned out from this blissful experience.
Only criticism is that the shower cubicals are tiny, and not enough hooks outside to hang items without them getting wet within the cubicles. We will be returning again- I can't wait for another mini break/ recharge !

After visiting recently myself and my partner straight after eating both got hugely unwell with food poisoning and had to cut our visit short due to this.

After this happened and I posted on social media I was contacted by 4 others who had the exact same experience with one ending up in hospital!

I of course contacted nirvana who refused to refund and said they’d received no other complaints even though I know other people have. I have also seen similar reviews on trust pilot since!

Nirvana have lost loyal customers in us for clearly disgusting hygiene and terrible customer service.

I enjoyed my visit but it is quite apparent that the management treat their staff appallingly, never listening to their concerns nor offering support when required. Real shame!

I really want to give it more stars but had the worst week of food poisoning after visiting on 23.05.24. The welcome desk ladies were amazing, the explanation of the map was very helpful, the floating experience was relaxing, the trial of products after was a nice touch, loved the lemonade included in the price, however the restaurant staff was very slow and didn’t bring us the bread we ordered. When we asked for it (while we were already eating our dinner) it arrived and we were told that the bread would be taken off our bill - it wasn’t as at check out it came up as an item to pay for. Also I became violently sick 🤢 straight after dinner and it lasted a few days.