Booked a 3 hour session for 4 people for a hen do. We were not told once by any member of staff that you had to be out of the changing rooms within 30mins of your slot or get charged an hourly rate on departure. The woman that checked us in had even asked if we’d visited before to which 3 of us said no, I had about 5 years ago for a day with a member so wouldn’t have known about the rule. It put a big downer on the day because up until then we’d had a nice time. They should make sure people are made aware of this. We definitely were not! It wouldn’t have been so bad if we had been using the facilities but we were in the changing room getting ready for the rest of our hen party. The facilities were lovely but it’s far too busy in this place. The showers are ridiculously small, you can’t even hang your towel in them without getting it wet.

Terrible service, slow to acknowledge! Top prices for rubbish service and average food! The whole place needs a massive over haul. Plenty of staff but don't seem to be directed by anyone.

I want to say a huge thank you to all the amazing staff at the Nirvana Spa who made my Step-Mum's Bridal Shower a day to remember! We all enjoyed our day so much and appreciate Chris who helped us set-up for lunch and decorate the table, for Sophie A who did make-up sessions throughout the day for us and to Rachel who gave us amazing customer service in the spa shop! I didn't catch everyone's name but every staff member was brilliant, friendly and helpful making the spa even more special. Thank you!

This spa is the opposite of relaxing. It's SO oversold and incredibly busy. You struggle to get seats on the hotbeds or to find a space in the hot or salted pools. The changing rooms are tiny compare with the amount of people they're trying to cram in there.
Customer service has been awful. You can't get through on the phones. You can't book spa days online so you have to call up, every time I have rang there have always been over 25 people in the waiting list.

Awful. Will never go back.

Amazing spa
I have been several times and it doesn’t disappoint. It’s clean, staff are friendly and selection of pools is great. Salad bar has a great selection of food. It can get busy but there is always plenty of space in each of the rooms to sit and relax. Would recommend.

I have been a member of Nirvana Spa for over 20 years. For much of that time it was a haven of tranquillity that I really enjoyed. After covid, Nirvana increased my membership fee by 43% which I could not afford, so I changed to a 6 evenings per year membership. Since then, I have visited three times and have not enjoyed the experience. The place is now very noisy with more groups who are mainly not there for a tranquil time and far too many people. You now must book a slot for the restaurant and then stand in a long queue with the others booked for the same time slot. The service is slow, and I spent most of my time trying to attract the attention of a staff member. They no longer provide newspapers and magazines (unless you want to view them online – I go to get away from tech) I used to visit early mornings when you could enjoy a peaceful time with not too many people. The evenings are very crowded and loud, and I expect it will get worse when the hotel opens. It now feels that it is just all about making money rather than providing an enjoyable experience. The facilities are very good and I’m sure people who visit occasionally, and especially the large groups, will enjoy the experience. Sadly it’s no longer a place I can enjoy.

Such a relaxing day. I’m already planning my next visit! ❤️

Great as always. Very relaxed evening with great choice of food. Staff very friendly and helpful.

Had such an amazing day at Nirvana. The facilities are all super clean, the staff are helpful, the food is fabulous, treatments relaxing… what more could you ask for! No other spa compares in my opinion and I’ve been to a fair few 😂

The venue is amazing, the staff are so friendly and the food is lovely, so many lovely rooms to pick from and the pools look so inviting. The best spa I have ever visited.

Staff are not knowledgeable and incompetent on contract terms. We signed up to an annual package and it became apparent that we wouldn’t be able to use up all our visits before the annual date. The reception woman told us the left over visits would roll over to next year and we could use it after the date. She failed to tell us that we would need to repurchase another annual package in order to use these rolled over visits. We then went to use up our final visits this evening and was declined and told that we should have read the small prints in the contract despite previously confirming with staff. They told us we can pay 25 pounds per person on the spot in order to use up the visits which we have already paid for. The manager was not even polite enough to come out of the staff room to speak to us (we didn’t ask by the way). I am 6 months pregnant and was basically turned away because staff were not trained on the detail of membership. I am very disappointed.

Had a great day with friends!

Note this is a genuine review. I paid for this day spa for my wife as a gift for womens day.

Writing this review as it's the sixth time I have chased Nirvana Spa to refund their £32.50 overcharge given it is already nearly one month it's pretty astonishing. Their customer service is really amateurish.

The food available is disappointing, the spa and waters are all great though. At least the facilities were good.

The frustrating thing is the reception team charged our card four times. They all sounded very confused when I spoke with them, like they hadn't used a card payment machine before. Then they even called me after telling me I owed them £12.50 - maybe they dialed the wrong person?

Then someone in "Feedback" refunded only two of the over-payments, leaving one overcharge not yet refunded.

I wrote to the CEO Mr Sean Barley at Nirvana Spa and he never replied.

Today I received an email from "Operations" asking me to check my bank statements and provide them evidence of the £32.50 outstanding.

For a luxury place, I expect them to be competent, capable, organised, professional.

I don't work for Nirvana Spa - why am I the one who needs to keep sending screenshots of my credit card statement. I checked, and it is outstanding, but why should I convince their finance staff. Can't they hire some competent staff who can check their own bank statements? Or check the till roll for the receipts from their overcharge?

It doesn't create a good impression, Nirvana Spa is a customer service disaster.

Enjoyable time spent at Nirvana Spa. Food lovely. Staff very helpful. Only problem is takes so long to answer the phone

I booked the All Day ‘Simply Relaxation’ with some friends. The day is fairly reasonable given unlimited soft drinks & teas / coffees, plus lunch. You can keep changing your robes & towels. I was glad I got there at 9am (could go in from 8.30) as queues after 9.30 were long. In the locker rooms after 10.30 people were struggling to find a locker. The staff serving drinks etc were very polite & friendly. Lunch was tasty, we chose the 2 courses over the buffet. There are a few pools to choose from. It was very busy (we went on a Thursday), but we did manage to get a bed when we needed one.
The part that put a damper on the day was I’d also booked a massage (booked in Feb, went in Mar). When I arrived for my massage towards the end of the day to the treatment area they told me I was late & there was nothing they could do for me. They were very stand offish & I was made to feel it was my fault I was late. However I showed my booking which clearly showed what time I’d booked (& I was on time). I was told “oh someone must have changed it” - not helpful when I hadn’t been informed. I had to ask if they were going to refund my massage I’d already paid for (would have expected to be offered rather than having to ask). When I left the spa on the day they wouldn’t refund me & said I had to wait a few days. Not sure why it couldn’t be actioned there & then, they were happy to charge me for the drinks we had but not offset the refund as a result of their error.

A beautiful place.
Such friendly, helpful and patient staff.
Will definitely go again.

Fabulous birthday celebration couldn’t fault anything-a perfect day. Thank you we will be back.

Great day, lovely spa with fantastic facilities, but just a shame it's so expensive