Dinner was 1hr late after starters. The starter was also late. The food needs to be improved & choice is limited. Staff attitude & tone on serving after 9.30 pm was shameful, basically stating kitchen... Toon meer
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Evening guest signed in via a member. Paid £110 for 4 hours access with buffet, drinks, robe and towel hire. Paid £2 to hire a robe which was washed out with holes in from multiple uses from other gue... Toon meer
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The best spa i have been to. Spotlessly clean. Beautiful settings. Food, delicious and fresh. Complete serenity and relaxation. Staff were lovely and professional. My personal favourites were the saun... Toon meer
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Having been a regular (once or twice a year) visitor to Nirvana for 8+ years, I was left disappointed after my most recent visit (21/11). The cost of day spa package has risen, understandably,... Toon meer
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Bedrijfsgegevens
Over Nirvana Spa
Geschreven door het bedrijf
Nirvana Spa
For friends and families. Moments and memories.
Located in leafy Berkshire, our pure water spa offers stunning spaces, majestic architecture, and unique facilities for you to escape the stresses of daily life and relax completely.
From our warm, bright Roman Pool to our uplifting Colosseum Suite and beautiful spa garden, Nirvana Spa is irresistibly inviting and the best place for a leisurely catch up with someone special. For a moment of calm and to soothe your senses, float away under a starlit sky in our Celestial Pool or relax in our candlelit Tepidarium.
We are passionate about our spa and invite you to explore for yourselves.
Visit our website » Online brochure » Book a spa visit » Become a member » Contact us »
Contactgegevens
Mole Road Sindlesham, RG41 5DJ, Wokingham, Verenigd Koninkrijk
- 0118 989 7500
- nirvanaspa.co.uk
2,8
Gemiddeld
212 reviews
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An amazing afternoon
An amazing afternoon relaxing at the spa, making use of all of the fantastic facilities.
22 maart 2023
Antwoord van Nirvana Spa
Hi Sam, thank you for your kind words about our facilities and for taking the time to leave feedback. We hope to welcome you back soon.
Very enjoyable
Very enjoyable, relaxing experience. Only problem was the on line booking which was not accepting 2 people to book together meaning that I had to telephone immediately in order to get in the same session as my companion and I was on hold for over an hour before I got through.
20 maart 2023
Antwoord van Nirvana Spa
Hi Lorraine, thank you for taking the time to leave feedback. We're delighted to hear you enjoyed your visit but are sorry that it took longer than we would have liked for you to get through to our phone lines. We've recently introduced a telephony system to manage calls which allows customers to receive a call back from the team and are pleased that this is improving the customer experience. You can also book up to six people using our online booking system. If you have any issues in the future, you can message us on social media or use our online chatbot. We hope to welcome you again soon.
Best Monday morning EVER!!!!!
I never come away from Nirvana disappointed. It is a an amazing sanctuary I recommend to everyone. The Celestial Pool is like floating in the stars.
20 maart 2023
Antwoord van Nirvana Spa
Thank you for your kind words about the spa and for taking the time to leave feedback. We're delighted to hear you enjoyed your visit and, in particular, our Celestial Floatation pool. We hope to welcome you back again soon.
Wonderful relaxed experience.
Wonderful relaxed experience.
The celestial floatation pool was amazing then to be able to try some products was a cherry on top.
20 maart 2023
Antwoord van Nirvana Spa
Thank you for taking the time to leave us feedback, we're delighted to hear you enjoyed your visit and, in particular, your Celestial Floatation. We hope to welcome you back again soon.
Very disappointed with the salad bar
Very disappointed with the salad bar. Some of the dishes needed replenishing some of the dishes looked as though they had been untouched and left for hours.
21 maart 2023
Antwoord van Nirvana Spa
Hi Barry, thanks for taking the time to leave us feedback. We're sorry to hear you were disappointed with our Salad Bar. All our dishes are regularly replenished and we have a dedicated team working on the salad bar at all times. I am sorry that this was not your experience and I will pass on your feedback to the Head of Food and Beverage to review.
Lovely environment
Lovely environment, wasn’t impressed with the extra charges on our drinks and massages
20 maart 2023
Antwoord van Nirvana Spa
Thank you for taking the time to leave feedback, we're delighted to hear you enjoyed our facilities. In regards to our service charge, it's important for us to be able to reward our staff for high-quality service but this is at your discretion and our receptionists will be happy to remove this at departure. Thanks again for leaving feedback and we hope to welcome you back again soon.
Check in
Check in time was a slow when you only have a limited time to enjoy the spa.
Massage was amazing! And food delicious.
20 maart 2023
Antwoord van Nirvana Spa
Thank you for taking the time to leave us feedback. We are sorry that your check in took longer than we would have liked - we occasionally have queues at reception during peak times and usually recommend arriving 15 minutes before your visit. Thank you for your kind words about your massage and our Spa Restaurant, we hope to welcome you again soon.
Beautiful place
Beautiful place, lots of loungers to relax on and different pools to chose from, wonderful food too but the changing rooms need a little more cleaning particularly the toilets, they don’t flush properly and most of them was blocked full of tissue paper so couldn’t be used.
I would come back again in future.
20 maart 2023
Antwoord van Nirvana Spa
Hi Stacey, thank you for your kind words about our facilities and food. We appreciate you taking the time to leave feedback regarding the cleanliness of our changing rooms and toilets. We are sorry that the facilities fell short of the high standards we strive for on the day of your visit. We will make sure to address this with our Housekeeping Team to ensure that this doesn't happen again in the future. We look forward to welcoming you back soon.
Lovely Spa day but a little pricey
The spa is really lovely. A couple of areas could be improved though, waited a long while to purchase coffee and cake. If you only have 3 hours do not feel its fair to wait more than 30 mins for coffee. Either needs more staff or table/lounger service.
Price is still a bit pricey for what you get.
21 maart 2023
Antwoord van Nirvana Spa
Hi Louise, thank you for taking the time to leave feedback. We're delighted to hear that you had a lovely day but are sorry that you had to wait for your coffee and cake. This isn't the high quality service that we strive to give and I will pass this on to our Head of Food and Beverage for him to review. Thanks again for your feedback and we hope to welcome you back again.
Great relaxing day
This was my first visit to the spa with my daughter for her birthday We had a great relaxing day The experiences within the spa were relaxing , and rejuvenating It was a great way to unwind and celebrate
The food in the restaurant was very nice , and there was a great choice of options available to suit all One disappointment was the level of service as after we were served our two courses ,the waiting staff asked several other tables if they would like anything else ,except for us . Our table was not cleared , we would have liked to order a dessert and another drink ( we only had one ) and after waiting 20 minutes , we decided to leave
The staff throughout the spa , were friendly , polite , and helpful
Looking forward to our next visit
22 maart 2023
Antwoord van Nirvana Spa
Hi Marilyn, thank you for taking the time to leave us feedback. We're delighted to hear you and your daughter enjoyed a relaxing visit but we are sorry that the service in our restaurant fell short. I have passed your comments on to our Head of Food and Beverage and he will review training requirements with his team. We look forward to welcoming you back soon for your next visit.
I attended Nirvana on a Time Out
I attended Nirvana on a Time Out, so 3 hours to enjoy me time. One arrival there was a queue to register, which took approx 10 mins to get to one of the check in desks. Three team members were checking people in. Whilst queuing, I observed cleaning staff come through the reception with both clean and dirty laundry trolleys. People queuing to be checked in were having to move out of the way so the cleaning trollies could come in and out through the reception. I do feel that this really needs to be addressed as most of the laundry comes from the changing rooms, next to the check in desks. I was handed a robe and towel by a lovely Front of House team member. Once checked in, I entered the changing rooms, very clean and as expected not many lockers to house your items, I could only find one locker to use at that time. There was one small private changing room that I could see in the corner of the room. Once changed into my costume, I then moved onto the Colosseum Suite. I found a sun bed and proceeded to the pool. Whilst relaxing in the pool I was interrupted by one of the maintenance team sanding one of the spiral staircases, not my idea of trying to enjoy the tranquillity. I stayed here for a short time and then went to peruse the remainder of the spa, which I did find very relaxing and enjoyable. My 3 hours was coming to an end and proceeded to the changing rooms and showers. On entering the showers, the cubicles were very small, the shower heads were fixed and were spraying in all directions, but at least the water was hot. Apart from, what I feel are bad points mentioned above, the experience was still pleasurable.
23 maart 2023
Antwoord van Nirvana Spa
Thank you for taking the time to leave us feedback. We're delighted to hear you enjoyed our spa facilities but apologise for the queues you experienced at reception. We do occasionally get queues during peak times but are actively recruiting to our Front of House Team. I have passed your comments regarding laundry to our management team for their review.
We have a proactive maintenance team on hand to ensure we can uphold our high-quality facilities but apologise that this retracted from your visit. Thanks again for leaving feedback, if you'd like to discuss your visit further along with any other concerns you may have, please email our Operations Director, Danny, at danny.crossland@nirvanaspa.co.uk.
Staff excellent
22 maart 2023
Antwoord van Nirvana Spa
Hi Derek, thank you for your kind words about our staff and for taking the time to leave feedback. We hope to welcome you back soon.
SPA Virgin has a satisfying experience
The staff were helpful and the experience very calming. Facilities clean and comfortable.
22 maart 2023
Antwoord van Nirvana Spa
Hi Christopher, thank you for taking the time to leave feedback. We're delighted you enjoyed your first experience at the spa and thank you for your kind words about our staff. We hope to welcome you back again soon.
the place is lovely but.....
the place is lovely
however they do allowed too many people at the same time, so I was not able to use all facilities which I wanted. Also swimming pool to crowdy.
That was my second time being there and I think it was slightly cooler this time than last time
22 maart 2023
Antwoord van Nirvana Spa
Hi Ingra, thank you for taking the time to leave us feedback and for your kind words regarding our spa. We're sorry to hear you weren't able to use all the facilities you wanted to. We strive to manage numbers carefully to preserve a calm and relaxing environment and we're sorry that during your visits some facilities were a little busier than expected. We proactively monitor pool temperatures every hour to ensure that they are comfortable for the majority of our customers however, I am sorry that you found them lower than you would have liked. We hope to welcome you back to the spa.
Antwoord van Nirvana Spa
Thank you for your kind words about our spa and for taking the time to leave feedback. We hope to welcome you back soon.
Antwoord van Nirvana Spa
Hi Katherine, thank you for taking the time to leave feedback and for your kind words about our spa. We hope to see you again soon.
Antwoord van Nirvana Spa
Thank you for taking the time to leave us feedback. We're delighted to hear you enjoy your visits to Nirvana Spa and in particular, enjoy our salad bar. We hope to welcome you again soon.
Relaxing and invigorating
Relaxing, invigorating hydrotherapy and just a lovely way to spend a few hours. One minor suggestion is that the sauna and steam room could be a bit warmer.
23 maart 2023
Antwoord van Nirvana Spa
Hi Tracey, thank you for your feedback. We're delighted to hear you enjoyed your visit and, in particular, our hydrotherapy pool. I will pass on your feedback regarding our thermal suite temperature to the management team for their review.
A lovely experience as always
22 maart 2023
Antwoord van Nirvana Spa
Hi Tanya, thank you for taking the time to leave feedback, we're delighted you enjoyed your visit.
Cold and over rated
20 minute queue to get in was not a good start.
Struggled to find a locker in the ladies changing room and the changing rooms were cold (mens and ladies!)
Salad bar was underwhelming based on previois visits.
It felt cold in the new round pool and when getting out it was very cold.
We did like the water massage beds but the room was very cold (we were told it had to be cold or the beds stopped working but it didn't make for a relaxing massage!)
Large jacuzzi pool was good although some jets not working.
Also, £4.50 for 6 bits of bread 😱......won't be rushing back
23 maart 2023
Antwoord van Nirvana Spa
Hi Emma, thank you for taking the time to leave feedback. We are sorry that your check in took longer than we would have liked - we occasionally have queues at reception during peak times and usually recommend arriving 15 minutes before your visit.
In regard to the temperature of the spa, we regularly monitor the temperature of our pools and rooms and I've checked on the date of your visit and they were within the parameters we set however I am sorry that they were lower than you would have liked. Our Hydromassage room is kept cool as the jets in the bed warm up very quickly, however, please use the fleece blankets as these will trap the warmth from the bed below and help you feel cosy. Thank you again for taking the time to leave feedback
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