Dinner was 1hr late after starters. The starter was also late. The food needs to be improved & choice is limited. Staff attitude & tone on serving after 9.30 pm was shameful, basically stating kitchen... Toon meer
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Evening guest signed in via a member. Paid £110 for 4 hours access with buffet, drinks, robe and towel hire. Paid £2 to hire a robe which was washed out with holes in from multiple uses from other gue... Toon meer
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The best spa i have been to. Spotlessly clean. Beautiful settings. Food, delicious and fresh. Complete serenity and relaxation. Staff were lovely and professional. My personal favourites were the saun... Toon meer
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Having been a regular (once or twice a year) visitor to Nirvana for 8+ years, I was left disappointed after my most recent visit (21/11). The cost of day spa package has risen, understandably,... Toon meer
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Bedrijfsgegevens
Over Nirvana Spa
Geschreven door het bedrijf
Nirvana Spa
For friends and families. Moments and memories.
Located in leafy Berkshire, our pure water spa offers stunning spaces, majestic architecture, and unique facilities for you to escape the stresses of daily life and relax completely.
From our warm, bright Roman Pool to our uplifting Colosseum Suite and beautiful spa garden, Nirvana Spa is irresistibly inviting and the best place for a leisurely catch up with someone special. For a moment of calm and to soothe your senses, float away under a starlit sky in our Celestial Pool or relax in our candlelit Tepidarium.
We are passionate about our spa and invite you to explore for yourselves.
Visit our website » Online brochure » Book a spa visit » Become a member » Contact us »
Contactgegevens
Mole Road Sindlesham, RG41 5DJ, Wokingham, Verenigd Koninkrijk
- 0118 989 7500
- nirvanaspa.co.uk
2,8
Gemiddeld
212 reviews
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Evening Spa Package
The team from meet and greet, waiting staff and therapists were all fantastic. Great facial and lovely facilities
23 maart 2023
Antwoord van Nirvana Spa
Hi Alison, thank you for taking the time to leave feedback and for your kind words about our staff. We're delighted you enjoyed your treatment and will pass this onto our Head of Treatments. We hope to welcome you back soon.
Group Spa Evening
A group of us did a evening spa for my birthday.
We all had a lovely friendly welcome on arrival and everything explained to us. Facilities as usual all nice and clean and inviting.
My reason for deducting one star was our dining experience. Our table was booked for 7.15pm, order not taken before about 7.45pm when we had to find someone to take the order. Drinks and plates for the salad bar then took ages to arrive. Second plates for salad bar were not delivered until I had given up waiting and used my first plate again. We had to find someone to take our dessert order and another to top up our water at the table. At no point in the meal, until we left, were we asked if everything was okay or if we wanted anything else. Waiting staff were all very pleasant but not as attentive as I've experienced in past visits.
Although it was explained at the time of arrival, charging service charges for delivery of drinks and desserts to our table I found a bit much to be honest.
23 maart 2023
Antwoord van Nirvana Spa
Hi Michelle, thank you for taking the time to leave us feedback. We're delighted to hear you enjoyed our facilities but apologise for the poor service you experienced in our spa restaurant. I have passed your comments to our Head of Food and Beverage and he will review training for the team. Our discretionary service charge is there to reward our staff and is completely optional and our receptionists will be happy to remove this on departure. Thank you again for taking the time to leave feedback and we hope to better accommodate you on your next visit.
Overall experience was wonderful
The overall experience was wonderful! Loved all of it and all of the different rooms and pools you could experience. My one and only criticism is the showers in the ladies changing rooms for the day spa. It was a tiny shower head, mostly blocked up which meant there were about 5 tiny jets of water to wash your hair in. Not what I expected after coming out of the most amazing day spa.
22 maart 2023
Antwoord van Nirvana Spa
Thank you for taking the time to leave us feedback. We're delighted to hear you had a lovely day and enjoyed our range of spa facilities. We're sorry, however, to hear you were disappointed with our changing room showers and will pass this feedback on to our maintenance team. We hope to welcome you back to the spa again soon.
I came with my friend
I came with my friend - we'd both been before. Very lovely way to spend an afternoon evening. Will recommend and will both come again.
23 maart 2023
Antwoord van Nirvana Spa
Thank you for your lovely review and kind words about our spa. We look forward to welcoming you both back soon.
Excellent facilities
The facility is incredible, loved the experience. The only downside was waiting times. We waited 10 minutes to be served for a drink and a long time for food service. Also to exit the building we waited another 10 minutes to clock . Other than the wait times the facilities were great and we will return
22 maart 2023
Antwoord van Nirvana Spa
Hi Hayley, thank you for taking the time to leave us feedback. We're delighted to hear you enjoyed your visit and apologise for the time you had to wait for food and drinks. I will pass your comments onto our Head of Food and Beverage for him to review with the team. We do occasionally get queues during peak times but are actively recruiting to our Front of House Team. Thanks again for leaving feedback, we hope to welcome you back to the spa again soon.
The Nirvana Experience
All staff were professional, friendly & helpful. The pools & surrounding areas were well maintained, the locker rooms & showers all clean. The food was good & reasonably priced, all of which contributed to a nice & relaxing experience.
23 maart 2023
Antwoord van Nirvana Spa
Hi Mark, thank you for taking the time to leave us feedback. We're delighted to hear you enjoyed your visit and, in particular, our facilities and staff. We hope to welcome you back soon for another visit.
Lovely and clean and calming
The staff are really friendly and happy, which makes the experience really good. It was clean and tidy x
22 maart 2023
Antwoord van Nirvana Spa
Thank you for taking the time to leave feedback and for your kind words about our staff. We hope to welcome you back soon.
Antwoord van Nirvana Spa
Hi Christine, thank you for your review. We're delighted to hear you had a lovely day. We strive to manage numbers carefully to preserve a calm and relaxing environment and we're sorry that during your visits some facilities were a little busier than expected. We hope to welcome you back to the spa again soon.
Slow Restaurant service let it down this time!
Have been to the spa many times, but have never experienced such slow service in the restaurant before. Had to get up twice to find a a waiter/waitress chase my food order and ask to place a dessert order. When you are there for an evening session you don’t want to spend 2 hours of it in the restaurant due to slow service.
23 maart 2023
Antwoord van Nirvana Spa
Hi Jemma, thank you for taking the time to leave feedback. We're sorry that your service in our Spa Restaurant fell short and we apologise that this detracted from your visit. I have passed your comments to the Head of Food and Beverage for him to review with his team. We hope to welcome you back to the spa again soon.
Antwoord van Nirvana Spa
Hi Sarah, thank you for taking the time to leave us feedback and for your kind words about our spa and staff. We hope to welcome you back again soon.
Not upto usual standard
I came with my Sister & mum for a day spa with facial included..
We did have a lovely day but I felt that the polish and special atmosphere previously experienced on past visits was lacking abit compare to previous times.
Tnen I had an awful facial which was rushed and the neck, shoulder & scalp massage was shockingly poor.
I did put in a complaint- and was given 25% off a future treatment- but feel this is not adequate as it totally ruined my day and I’ve got to spend additional money on treatments to use my 25% off voucher- not impressed at all… will consider going elsewhere in future…
20 maart 2023
Antwoord van Nirvana Spa
Hi Nicola, thank you for taking the time to share your feedback I am sorry that the treatment didn't meet your requirements. I understand that our treatment manager has suggested a more suitable facial and a discount for this recommendation.
Antwoord van Nirvana Spa
Hi Abbie, thank you for taking the time to leave us feedback and for your kind words about our spa facilities and staff. We hope to welcome you back again soon.
It was our first visit and we would…
It was our first visit and we would definitely return! A lovely atmosphere and all the staff were very friendly and welcoming. The facilities were first class and beautiful surroundings. The treatment my partner had was out of this world! He couldn’t stop talking about it. I didn’t have one on this occasion. A brilliant experience! Thank you!
23 maart 2023
Antwoord van Nirvana Spa
Thank you for your lovely review, we're delighted to hear you enjoyed your visit and in particular, our facilities. I will pass on your kind words regarding our staff to the management team. We look forward to welcoming you back to Nirvana Spa again soon.
No magazines!! Disappointed
I had a lovely day overall but I was very disappointed that you no longer provide magazines/papers to read by the pool. For someone with a busy life & no time to read or flick through a magazine this was something I always enjoyed & looked forward to on this visit. Disappointed.
I also had a very long wait to be seated at breakfast. Staff were busy but constantly walked passed ignoring the fact I was there. When I got served I had almost finished my breakfast when my tea finally arrived.
20 maart 2023
Antwoord van Nirvana Spa
Hi Colette, thank you for taking the time to leave us feedback, we're delighted to hear you had a nice day overall. I'm sorry to hear you were disappointed to find that we don't provide physical magazines anymore. We have however replaced these with a free media hub you can access by scanning the QR code on your pass. Using this, you can browse a range of newspapers, magazines, e-books, audiobooks, and games. I'm also sorry the service in our Restaurant fell short on this occasion and I have passed your comments to our Head of Food and Beverage for his review. We hope to welcome you back to Nirvana Spa again soon.
Lovely relaxing atmosphere
Lovely relaxing atmosphere. Lots of spa features to indulge in. Wobderful 2 course lunch.
20 maart 2023
Antwoord van Nirvana Spa
Hi Jayne, thank you for taking the time to leave us feedback and for your kind words about our spa facilities and restaurant. We hope to welcome you back again soon.
Antwoord van Nirvana Spa
Thank you for your kind words about our treatments and for taking the time to leave us feedback. We hope to see you again soon.
Definitely 5 stars
Definitely 5 stars. Staff are very friendly and helpful. Excellent relaxing day. The Floatation pool is a must do. Lunch was also excellent.
20 maart 2023
Antwoord van Nirvana Spa
Hi Lyn, thank you for your kind recommendation, we're delighted you enjoyed your day and in particular, your floatation experience. We hope to welcome you back soon.
Cousins 60th girly treat
Lovely day.. would have loved to add food.. so 3 hours is not enough to relax and have Food
Be nice to have 3 hours then extra for food next time
20 maart 2023
Antwoord van Nirvana Spa
Hi Teresa, thank you for taking the time to leave us feedback. We're delighted you had a lovely day. If you feel like you haven't had enough time during your Time Out, you're welcome to pay for an extra hour at reception. Alternatively, our Simply Relaxation package includes a two course meal in our restaurant and some more time to explore our facilities. We hope to welcome you back to Nirvana Spa again soon.
This place is very nice
This place is very nice; lovely staff, clean pools and saunas, nice menu and tepidarium makes me calm and relax. 4 hours would be better, 3 hours wasn’t enough.
20 maart 2023
Antwoord van Nirvana Spa
Hi Laura, thank you for your lovely review. We're delighted to hear you enjoyed the facilities and in particular, our tepidarium. If you feel like you haven't had enough time to explore our facilities on the day, you're welcome to pay for an extra hour at reception. We hope to welcome you back to Nirvana Spa again soon.
Fabulous from arriving to departure
The atmosphere the facilities the staff cannot do enough for you very polite. The environment was very clean .
The food offering was very good.
21 maart 2023
Antwoord van Nirvana Spa
Thank you for taking the time to leave feedback, we're delighted to hear you enjoyed your visit and hope to see you again soon.
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