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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

Real followers, nothing to say about it. But the numbers are very bad, hundreds of following by day and very few in return. Tried to contact the customer service (who answered quite fast) but di... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

It's a fake service. I signed up and immediately received followers from India each profile having about 15 followers and minimal posts. Even if these profiles are real they are not my target audience... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

In short Nitreo works pretty well for me, but I had some issues with setting up my account. Specifically I got one login request from a strange location, but I got in touch with their support and... Toon meer

Beoordeeld met 4 van de 5 sterren

This is a great service, with great support/customer service. The only thing I think could be improved is ensuring relevant followers are gained (sometimes I gain followers that aren't my target audie... Toon meer

Bedrijfsgegevens

  1. Communicatieadviesbureau

Geschreven door het bedrijf

Nitreo helps you grow your reach and engagement on social media. This is the official (and only) TrustPilot account. All other accounts are illegitimate. Please reach out to us if you're having any issues with our service and we will get back to you within 1 working day to fix your issue. That's our guarantee!


Contactgegevens

2,2

Slecht

TrustScore 2 uit 5

149 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 66% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 2 van de 5 sterren

Mixed Results & Slow Service

I started a new Instagram account which does cover a fairly niche category so growth was always going to be difficult without a service like this.

I initially tested their standard plan and had quite a few issues at the start where nothing was happening for several days. It took a couple of tries to get someone from customer service to help out and eventually got going.

You can see it working on your account as new followers are added in batches and this seems to happen every 3-4 days. I am assuming as to not cause issues with Instagram policies.

It does work in terms of gaining new followers and they are relevant and stick around. However, it's very slow. I was averaging 8 a day despite my engagement rate being very high.

I then upgraded to the speed service and average around 12 a day.

However, it's impossible to optimise as the dashboard never updates. None of the targets I have set have any data attributed to them, so impossible to determine what's working and what isn't.

I've reached out to support but they are so slow to respond and you just get a generic message saying they're busy. This is all despite the speed service supposedly having superior support.

I don't think there's any difference so far between those two services at all.

12 augustus 2020
Review zonder uitnodiging
Logo Nitreo

Antwoord van Nitreo

Hey Jordan,

Thank you for reaching out to us through our support channels and through our Trustpilot page. We're very glad to hear that Nitreo is working and that you're picking up new followers, and that the upgrade to speed did help you pick up more followers.

As we mention to all customers of ours, the growth of an Instagram account is very contingent on the niche they're working in and the quality of content controlled by the end user such as yourself.

We're very sorry to hear that you've been having issues with your dashboard. There was a bug our developers have been working on and have since fixed in the past few days which should improve your overall stats reporting and dashboard experience.

Regarding you reaching out to support, I've sent a follow up request to Isabelle and the success team to ensure that Speed subscribers are catered to faster. Response times is something we strive for and pride ourselves in, so we really understand that a slow response time is not something you expect from us. I can only offer my apologies on behalf of the team here and that we are taking action based on your feedback to bring response times back up to where they should be.

There are tangible differences between our Essential and Speed plans as reflected in your growth experience which we're happy to hear about. Lastly, we are very thankful that you've provided us with actionable feedback on our support channels.

Kindest regards,

James from Nitreo

Beoordeeld met 1 van de 5 sterren

Tried to sign up multiple times

Tried to sign up multiple times, contacted their customer service, took screenshots of errors, haven't been contacted again in 3 days. Completely unprofessional first experience.

10 augustus 2020
Review zonder uitnodiging
Logo Nitreo

Antwoord van Nitreo

Hey S. Toonen!

We're really sorry to hear about your experience with our platform and we appreciate you providing us with more details about your ticket. Isabelle should have reached out to you by now via our help center.

Regarding your sign up issues, this should have been resolved with our latest update. A small percentage of new signups were affected over the weekend and unfortunately it seems like you fall into this category.

We would love if you tried our service again - Isabelle is looking to resolve your specific case and help you get set up. Thank you for reaching out!

Kindest regards,

James from Nitreo

Beoordeeld met 5 van de 5 sterren

It works wonders!

Finally an Instagram growth service that actually works! I've tried many companies before and none of them worked. Specially since the new algorithm change. I definitely recommend Nitreo! 10/10 and great customer service. Worth the price.

31 juli 2020
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Essential plan user

In short Nitreo works pretty well for me, but I had some issues with setting up my account. Specifically I got one login request from a strange location, but I got in touch with their support and they reassured me that it was correct.

I pressed "This wasn't me" first - communication can be better there for sure so other customers don't make that mistake.

After solving my connection issue everything worked great. It took a few days, if not up to a week, for me to see results.

15 juli 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Not a magic wand, but it works great.

I am a social media consultant and I use a lot of automation tools to make my job easier. Nitreo is doing a great job for me. Don't expect magic, you won't get 100k followers over night, but for me, it's an essential part of my marketing mix.

13 juli 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great results so far.

I've been using Nitreo to boost 3 of my Instagram business accounts. I am getting 20+ new followers per day (on each account), real people who actually respond to my posts and I actually see some e-commerce conversions from new followers.

Not the cheapest, but so far, my ROI is extremely good.

13 juli 2020
Review zonder uitnodiging

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