I ordered eight Nordic LED ceiling lights from Nook Lights. The lights are spectacular, even more impressive than the pictures on the website. Their customer service is superb. I highly recommend... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I am very appreciative of nooklights. They sold me a great product that I truly enjoy. Oliver helped and resolved two of my purchases that needed assistance with haste. I am grateful for his initiativ... Toon meer
Bedrijf heeft geantwoord
I couldn't find exactly what I wanted for the track light for the new small worship room at the church plant. Very unique and great quality which was affordable. I had issue finding the track for this... Toon meer
Bedrijf heeft geantwoord
Do not be fooled by the Fake 4-Star reviews! This is not a New York based company, maybe an importer at best. This company represents cheap knockoff products directly from China. The quality is horr... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Nooklights is a LED lighting company based in New York, United States, dedicated to helping customers elevate their living and outdoor spaces with stylish, high-quality, and energy-efficient lighting solutions. We offer a wide-ranging collection of lighting solutions designed for both indoor and outdoor spaces, making it easy for customers to find the perfect lighting for any setting. Our collection includes indoor ceiling fixtures, elegant pendant lights, sophisticated wall sconces, functional table lamps, as well as outdoor options such as garden lights, pathway illumination, solar-powered LED fixtures and more. At Nooklights, we understand that the right lighting can transform a space. Our stylish, high-quality products are designed to cast a warm and inviting glow, enhancing your surroundings while creating an atmosphere of comfort and personality. Whether illuminating a living room, bedroom, kitchen, backyard, or patio, our LED designs help bring your vision to life. We are committed to providing exceptional value and a seamless shopping experience. That’s why we offer free shipping across the United States and a 14-day return policy, ensuring a smooth and worry-free shopping experience. With a focus on reliability, creativity, and customer satisfaction, Nooklights continues to be a trusted destination for lighting that makes every space feel more welcoming and beautifully illuminated.
Contactgegevens
1975 84th Street, 11214, Brooklyn, Verenigde Staten
- support@nooklights.com
- nooklights.com
3,9
Goed
21 reviews
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Beautiful lights, great service
I ordered eight Nordic LED ceiling lights from Nook Lights. The lights are spectacular, even more impressive than the pictures on the website. Their customer service is superb. I highly recommend Nook Lights!
3 april 2026
Review zonder uitnodiging
Antwoord van Nooklights
Hi Anthony,
We’re absolutely delighted to hear that you love your Nordic LED ceiling lights and that they exceeded your expectations. It means a lot to us that both the quality of our products and your experience with our customer service made such a positive impression.
Your recommendation truly means the world to our team, and it motivates us to keep delivering the best for our customers.
Thank you again for choosing us. If you ever need anything in the future, please don’t hesitate to reach out.
Warm regards,
Nooklights
So Glad That I Phoned…
Matt was so helpful on the phone and knowledgable--I will purchase my lighting needs from them
3 april 2026
Review zonder uitnodiging
Antwoord van Nooklights
Hi Marsha,
We really appreciate you taking the time to share your feedback! We're thrilled to hear that Matt was helpful and knowledgeable, and he’ll be delighted to know he made such a positive impression.
We truly appreciate your support and look forward to helping with your future lighting needs!
Warm regards,
Nooklights
I am very appreciative of nooklights
I am very appreciative of nooklights. They sold me a great product that I truly enjoy. Oliver helped and resolved two of my purchases that needed assistance with haste. I am grateful for his initiative. Thank you
2 april 2026
Review zonder uitnodiging
Antwoord van Nooklights
Hi,
Thank you for the kind words, we really appreciate it!
We’re glad you’re enjoying your product, and it’s great to hear Oliver was able to help out quickly and get everything sorted.
Thanks again for choosing Nooklights, and don’t hesitate to reach out if you ever need anything!
Warm regards,
Nooklights
Unique design, sturdy quality, and world class customer service!
I couldn't find exactly what I wanted for the track light for the new small worship room at the church plant. Very unique and great quality which was affordable. I had issue finding the track for this specific light but the customer service communicated in a timely manner and walked me through. I had to return one of the lights because I didn't need it and the return process was very easy as well.
18 maart 2026
Review zonder uitnodiging
Antwoord van Nooklights
Hi,
Thank you so much for your thoughtful review. We’re truly grateful you chose our lighting for your worship space.
We’re pleased to hear that you were happy with the quality and design, and that our customer service team was able to assist you in finding the right track. It’s also great to know that the return process was smooth and hassle-free.
We sincerely appreciate your trust in our lighting solutions and look forward to serving you again in the future.
Warm regards,
Nooklights
Stay far away from this company
Stay far away from this company. Bought a bunch of the “dimmable” recessed lights. First off they do not dim went back and forth with terrible customer service reps and never solved it. Then all the lights started to flicker every time they were put on. Since I’ve had the lights for over a month they refused to replace them. Absolutely ridiculous “company policy” to save them the hassle of dealing with their faulty products. Probably the worst experience I’ve ever had with a company. They do not stand by their product and now I’ll be stuck paying thousands to have them all taken out. STAY AWAY and spend a few extra bucks with a different brand.
13 maart 2026
Review zonder uitnodiging
Antwoord van Nooklights
Hi Jack,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
According to our records, your order was placed on November 20, 2025, and delivered on December 8, 2025. When you initially contacted our support team regarding the dimming concern, we advised that these lights require a compatible dimmer to function properly and recommended a specific dimmer model to help resolve the issue.
We were then contacted again approximately two months later regarding flickering. As outlined in our return and replacement policy (https://nooklights.com/refund_returns/), replacements unfortunately cannot be issued in this case because it is beyond the return and replacement timeframe.
Based on the information provided, the flickering issue is not caused by the lights themselves but is related to the dimmer being used. As mentioned previously, these lights require a compatible dimmer to operate correctly. We recommend using the dimmer we suggested earlier, as this typically resolves flickering and dimming issues.
Our lights have been thoroughly tested with compatible dimmers and perform reliably when paired with the correct one. We kindly encourage you to try the recommended dimmer, as this should allow the lights to function and dim as intended.
Warm regards,
Nooklights
SCAM- broken products and no solutions
I ordered a small table led light that is meant to look like a folded book. It arrived absolutely soaking wet and predictably the person I gifted it to couldn't get it to work. This above and beyond "customer service" that reviews refer to told me that we had to try to charge it on a different charger (that they didn't provide) and then send video proof of it charging in order to get a replacement or a refund. When I went to their website to check on specs of the product, not only had this lamp disappeared, but their entire "table lamps" section was empty.
According to google maps, the address listed on their website (1975 84th Street, Brooklyn, New York 11214) seems to be residential. This is an indication a dropshipper, proof that we should never buy from a company who doesn't have public reviews on their website! The exact product I purchased can be found for half the price on B&N as well as plenty of dropshipping sites, so I clearly just got suckered in by the facade of legitimacy and higher price tag.
EDIT: The company has reached out to me (possibly via AI assistant) to try to get me to change this review. This indicates to me that the positive reviews found here are from customers who had to escalate their issues to this level and then agreed to improve reviews for replacement products and/or refunds. This is NOT an ethical way to run a business.
30 januari 2026
Review zonder uitnodiging
Antwoord van Nooklights
Hi Jessica,
We’re truly sorry to hear about your experience and the frustration this situation has caused. This is certainly not the standard we aim to provide.
As part of our support process, we suggested trying a different charging cable to rule out a common charging issue and requested a short video so we could properly assess the problem. This helps us verify faults quickly and ensure we can provide the right solution.
Regarding the website, the lamps were removed because we are no longer selling lamps and have since delisted that entire category. However, we continue to support and assist all customers who previously purchased lamps from us.
We genuinely regret the frustration this has caused and would still love the opportunity to resolve this for you. Please feel free to reach out to us directly so we can assist further.
Warm regards,
Nooklights
The question is 'What made your…
The question is 'What made your experience great'. The long answer is " customer service that is leaps and bounds ahead of practically any other company I have dealt with in a long long time". The short answer is 'Oliver'.
28 januari 2026
Review zonder uitnodiging
Antwoord van Nooklights
Hi Bix,
Thank you so much for the kind words! We’re thrilled to hear that your experience stood out, and we’ll be sure to pass your praise along to Oliver, he’ll be delighted to hear this.
Providing exceptional customer service is something we truly care about, and feedback like yours means a lot to our whole team. We really appreciate you taking the time to share it!
Warm regards,
Nooklights
Do not be fooled by the Fake 4-Star…
Do not be fooled by the Fake 4-Star reviews! This is not a New York based company, maybe an importer at best. This company represents cheap knockoff products directly from China. The quality is horrible, the products arrive with no instructions and no mention of Nook Lights. Any verbiage is in Chinese including the remotes we received with the fixtures. The specs online were completely off from the actual product, resulting in rewiring of our entire job. Oliver in customer service is an AI Bot. This was easily uncovered when we had issues by the canned responses. There is no phone number, address to this company which has to give you pause. Buyer Beware!
26 januari 2026
Review zonder uitnodiging
Their customer service is great
Their customer service is great. Very responsive and cares about the customer!
23 december 2025
Review zonder uitnodiging
Antwoord van Nooklights
Hi Tara,
Thank you for taking the time to share your feedback. We truly appreciate your kind words and are pleased to hear that you had a positive experience with our customer service.
Thank you for choosing us, and we look forward to serving you again in the future.
Warm regards,
Nooklights
Great quality light
Great quality light! Lights up my entire front yard. Customer service is quick to respond with the proper information. I am extremely happy with everything.
10 december 2025
Review zonder uitnodiging
Antwoord van Nooklights
Hi Steven,
Thank you so much for sharing your feedback! We’re thrilled to hear that your new light is brightening up your front yard and that our team could assist you promptly. Your kind words mean a lot to us, and we’re so happy that you’re enjoying your purchase.
Thanks again for choosing us!
Warm regards,
Nooklights
I ordered a lamp
I ordered a lamp, and when it was delivered, the shipping company left it in the middle of the driveway at night. When I arrived home, I ran over it, damaging it beyond repair. I contacted the company, and they offered to send a replacement at no additional charge.
30 november 2025
Review zonder uitnodiging
Antwoord van Nooklights
Hi Enrique,
Thanks so much for sharing your experience! We’re really glad we could resolve the issue and get a replacement lamp to you. Your patience and understanding throughout this situation mean a lot to us. We hope the new lamp adds a cozy and cheerful touch to your space and that it brings you many bright and happy moments.
Warm regards,
Nooklights
Absolute scam
Absolute scam. Took my money and shipped an absolute piece of junk from China.
16 december 2025
Review zonder uitnodiging
Antwoord van Nooklights
Hi JC,
We appreciate you taking the time to share your feedback. Please note that we ship items from both domestic and overseas locations. Due to the holiday season and high order volumes, some products are shipped from overseas via express shipping to ensure delivery within the guaranteed timeframe.
We truly value your business and hope to have the opportunity to serve you again in the future.
Warm regards,
Nooklights
Nooklights is aware that they are selling inferior products , from China . sells electronics…
Nooklights sells electronics products/appliances that are Not U L Listed . Licensed electricians will not install anything that is not U L listed as the appliance will not pass inspection. This is a really unethical sales practice and feels like a scam. I cannot use these items and They will not refund my money. I would not do any business with this company. Buyer Beware!!!
15 december 2025
Review zonder uitnodiging
Antwoord van Nooklights
Hi Jenny,
Thank you for sharing your feedback. We take product quality and transparency very seriously. We want to clarify that not all of our products are UL listed, and we clearly indicate on each product page—in both the description and specifications—whether a product is UL certified. The item you purchased was not advertised as UL listed, which is why it did not come with that certification.
Regarding returns, we offer a 14-day free return policy. Since your inquiry came four months after your purchase, it falls outside of our return window.
We appreciate your understanding and thank you for taking the time to provide feedback.
Warm regards,
Nooklights
Great customer service
The item ordered wasn’t exactly what we thought but the customer service people are great!
15 december 2025
Review zonder uitnodiging
Antwoord van Nooklights
Hi RJ,
Thank you for your feedback and for choosing Nooklights! We’re delighted to hear that our customer service team was able to assist you. We’re sorry the item didn’t fully meet your expectations, but we’re glad we could help and make your experience a positive one.
We look forward to the opportunity to serve you again and help you find exactly what you’re looking for!
Warm regards,
Nooklights
Oliver in customer service was really…
Oliver in customer service was really helpful and responded in a timely manner. Thanks Oliver!
15 december 2025
Review zonder uitnodiging
Antwoord van Nooklights
Hi Elisabeth,
Thank you so much for choosing Nooklights and for your kind words! We’re thrilled to hear that Oliver was able to assist you promptly and effectively. We’ll be sure to pass along your thanks to him.
We truly appreciate your feedback and look forward to helping you again!
Warm regards,
Nooklights
Exceptional Customer Service
My experience with Nooklights has been truly wonderful. There was a misunderstanding on my side with emails going to spam, and I initially thought something had gone wrong with my order. Oliver and the team reached out multiple times, offered tracking information, and remained kind, patient, and professional throughout the entire situation.
Highly recommended: a beautiful product, and a team whose human touch makes all the difference. 🌟
6 december 2025
Review zonder uitnodiging
Antwoord van Nooklights
Hi Elyce,
Thank you for taking the time to share your experience. We appreciate your patience and understanding regarding the email mix-up, and we’re glad our team could assist you throughout the process.
Your kind words about our product and service mean a great deal to us. Thank you for recommending us, and we look forward to serving you again in the future.
Warm regards,
Nooklights
Excellent Customer Service
There are every few companies that understand the importance of Customer
Service. NookLights understands the importance and goes the extra mile. They credited back by money and responded to my request in a timely manner. This was my first time ordering from this company and I will look at them in the future for any lighting purchases.
6 december 2025
Review zonder uitnodiging
Antwoord van Nooklights
Hi DeEtte,
Thank you for taking the time to share your experience. We’re truly delighted to hear that your experience was a positive one. Providing exceptional customer service is something we care deeply about, and it means a lot to know that our efforts made a difference for you.
We’re grateful for your trust and look forward to helping you with any future lighting needs. If you ever have questions or need assistance again, we’re always here to help.
Warm regards,
Nooklights
Customer Service Appreciated
Customer Service has become a thing of the past. Nooklights takes it seriously. While I would have preferred communicating by phone, Oliver from customer service answered me promptly. I felt they went the extra mile. Though I haven't yet ordered any of their products, they look great, and the pricing is more than fair.
5 december 2025
Review zonder uitnodiging
Antwoord van Nooklights
Hi Carol,
Thank you so much for your kind words! We’re thrilled to hear that Oliver was able to assist you promptly and make your experience a positive one. At Nooklights, we truly believe in going the extra mile for our customers.
We’re excited for you to explore our products, and we’re confident you’ll find both the quality and pricing to your satisfaction. If you have any questions or need assistance when placing your first order, don’t hesitate to reach out—we’re always here to help!
Warm regards,
Nooklights
Nooklights its the best company of…
Nooklights its the best company of lights.
I made many purchases from nooklight, im contractor and everytime take a good support for everything.
Products are high quality support its very good and delivery time its good.
20 november 2025
Review zonder uitnodiging
Antwoord van Nooklights
Hi Ericka,
Thank you so much for your wonderful feedback! We’re thrilled to hear that we have been a reliable partner for you and that our products, support, and delivery times have met your expectations.
We truly appreciate your continued trust and look forward to supporting you on all your future projects!
Warm regards,
Nooklights
Good Prices Great Service
Nooklights has good prices, but also excellent staff and service.
I ordered the wrong type of dimmer for my lighting, but Oliver checked the product specs, and helped me fix the order before it shipped, saving me a ton of time and trouble.
3 december 2025
Review zonder uitnodiging
Antwoord van Nooklights
Hi JDA,
Thank you for your kind words! We’re so glad Oliver was able to assist you and ensure you had a smooth experience and save you time and trouble.
We truly appreciate your feedback and look forward to helping you with your future lighting needs!
Warm regards,
Nooklights
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.