Northern Energy Gas Ltd Reviews 

Stephen from Northern Energy was awesome. The clarity and timelines of his specific industry information was vital in securing a reasonable and fair contract. Certainly at times he wasn’t even working but cared enough to call me. Thank you for your honesty and I look forward to speaking with you again on contract renewal.

Some of the best customer service I have ever had from Kathy and Casey they are truly excellent at their job. Thank you for your great communication skills and expertise.

That's all well and good now I have gathered the courage to talk about my terrible experience with Northern energy, I do understand your situation and I known it wasnt you personally who left it there but your driver did leave a pooh there to put it bluntly, and me and my wife have rang the office in Harrogate and voived our concerns with nothing but laughs and sniggers

Absolutely fantastic service and a special shoutout to Milly! So helpful and knowledgable when helping us conduct a switch. Lovely to have a company genuinely care and communicate so efficiently. Couldn't recommend enough- Thank you Northern Energy :)

Price was the. cheapest I could find. Delivery was one day late, but at 6.30 in the morning. The delivery procedure was so quiet we were not awakened!

Whilst the service is great and having the peace of mind with boiler breakdown cover, the last two orders have cost noticeably more than competitors. Next time if I need oil I may have to reluctantly go elsewhere

Only recently switched from Calor thier lpg pricing had gotten ridiculous & don't get me started on thier total lack of customer service. Stephen who was dealing with our switch was helpful & professional & made the switch easy & uneventful. I've had good customer service throughout & our 1st delivery was on time & the driver was lovely.

Excellent company to deal with. Delivery very efficient and staff very professional and helpful. Can highly recommend thief services. Had great service today from Jo Callis who answered my questions swiftly and followed them up as requested.

We've been with them for years now and never had a problem with our supplies.

I have been a customer of Northern Energy (LPG) since I move 'off grid' to Cumbria in April 2021.
The reason for choosing and remaining with Northern Energy is that I am always able to speak with a member of staff whenever I call up. There is no automated system or push to find your answers via a website or chatbot.
Each representative of Northern Energy I have met personally or spoken with has been polite and helpful.

Excellent service as always from this company. A problem we had last year was handled quickly and efficiently.

This company is professional, effective, & really came to my aide in a critical moment. I was being held over a barrel with a supplier as I was out of contract & out of gas; they would only fill my tank at an extortionate price & only if I signed a new contract - Avanti gas beware! I was in a dilemma but upon looking around Kettlewell fuels under Northern energy came to my rescue. They supplied my gas, sorted a good contract quickly, which I am really pleased with & the customer service was amazing. I really look fwd to the next 2 yrs under this contract with such a great team.

This is such a lovely Company to deal with. Customer Service is beyond 5 stars, phones are answered immediately, and the team are so helpful. They have supplied my heating oil for over 10 years, never cancelling a delivery because of the weather, even though we live up in the sticks. They have a computer re-ordering system that lets you know when you may need a delivery and will send you a text. If you don't need that delivery or need it sooner, just call them and they will put it forward or back, nothing is too much trouble.

Being kept up to date with deliveries etc. especially by Jess Silver . Only just switched to Northern Energy but very impressed with their service

Northern Energy couldn't have been more helpful when I needed to change Gas suppliers. I would highly recommend the Company and I am very pleased with their prompt and friendly service.

Northern Energy are AMAZING. Fantastic team who answer the, answer questions and just generally are really helpful and nice to speak to, which is totally wonderful after my experience with my old supplier!!

Been with this company for many years. Never had a problem . Whenever I contact them regarding an upcoming delivery the staff are pleasant and helpful. Would happily recommend them to anyone.

Bulk LPG customer. Left Avantigas last year after 2 years of appalling service, tank down to fumes on more than one occasion, Customer Service regularly being economical with the truth. In contrast, Northern Energy have been excellent. Switch supplier done smoothly. Tank filled with no problems and punctually, also good price.

Very disappointed with the customer service today. My mum has been a customer for many yrs, elderley,partially sighted so I have always dealt with the oil orders (originally Kettlewells) i ordered 800litres of domestic oil on 29th Jan, money debited from the bank account and I then had a text on Thurz 1st Feb confirming the delivery would be Fri 2nd Feb. The delivery never arrived and my mum was becomming distressed that she might run out of oil. I rang customer services and was shocked to be told that there was no oil left in the tanker as the previous customers had asked for their tanks to be topped up to more than they had ordered. On questioning this business model I was told thats how we run our business. Fair enough if spare oil can be used to top up others but when u have ordered, paid and been given a delivery date we feel this is extremely poor customer service. I said my mum should be on record as vulnerable and would they ring me back so I could calm my mother. No return phone call and a text message late afternoon saying the oil will be delivered tomorrow Tues 6th Feb.....well let's hope the driver doesnt decide to top up customers on route to my mums! No more orders from us,complete customer service shambles!