Nova Insurance Reviews 

Never heard of Nova Insurance but they were the 2nd cheapest when i got a quote on my car insurance. Called up, they answered questions straight away. Very simple

Nova insurance are a useless company read the other reviews they only reply to good reviews that are probably false and then complain to trustpilot to take it down
I was ripped off by this company but i will not stop until i get my money back i complained to compare the market who had them on there website and they i must say were great and helped me un the first instance
So please keep away they take your business at a good price then call you the next dsy and double the price if you cancel they want a cancellation fee
They are breaking the law
They have no cooling off period
Lets see how long trust pilot kerp this on

Got my van insurance with these guys and it's decent. Cheap price and when I emailed them to change the vehicle and add another driver is was done quick.

Never heard of Nova Insurance before but found them on a price comparison service. Were the 2nd cheapest but offered decent monthly finance. Quick and easy to buy so going well so far.

Never again.

Same experience as many others, received a competitive quote on go-compare, only to be then advised that details were incorrect (not) and the new quote is £200 more expensive. Not only when I advised I wasn't prepared to pay that, they told me I had to pay £60 cancellation charge, even so it was less than a day, and the policy didn't even start for another 20 days. I then decided to stay with them, but extra costs kept crawling in. In the end the policy was working £400 more than originally quoted. Now they want to charge me £60 + £50 admin fee to cancel a policy that hasn't even started and I have cancelled within 5 days. AVOID

Absolutely hate the job of renewing insurance. However after dealing with John Forbes the whole process was made completely stress free!! All dealt with extremely quickly. Would recommend and will be using again.

What an awful experience dealing with Nova Insurance has been.

Same scenario happened to me as many of the other reviews left by unhappy customers on here. They give you a competitive quote, you accept and pay, then you get an email saying contact required. When you call them they demand more money than agreed and if you want to cancel you have to pay an admin fee! This was all in the space of a couple of hours. They make their money by these 'admin fees'. Absolute scammers Nova Insurance! Apparently there is no calling off period in place with them either where you are entitled to your money back if you change your mind????

I was lucky enough to have paid the full amount via my credit card who helped me get my money back although Nova Insurance made it as hard as possible and it took almost 6 months to get back my credit card company were excellent. The manager on my case from Virgin even said she could not believe how this company could get away with doing what they were doing to so many customers.

I have reported Nova Insurance to the ombudsman and just hope anyone reading this review will not be fooled into their competitive quote. If it stops just one person from buying with Nova Insurance then it was worth it!

*In response to Nova insurance’s reply*

Do not make me laugh! If you put enough effort into a customer service as you did trying to get negative reviews taken down you would find you wouldn’t be getting so many negative reviews from REAL CUSTOMERS. I say real customers as all you need to do is take a look at this companies most recent positive reviews. They have 2 positive reviews which are word for word exactly the same including the title! Come on trustpilot, surely this is against your rules?? I have the screenshot as they will now most likely change them.
And as for your ‘explanation’ on my case, anyone reading this just needs to look at the verified tick next to my review. As Nova Insurance kept trying to get my review taken down, I had to supply proof of what had happened to trustpilot. I did this and now they cannot have it removed, so anyone reading this can be the judge themselves on that one.

I found the website easy to use, the enquiry I made was answered quickly and efficiently. When I experienced one or two difficulties the questions were answered and the difficulties resolved. The policy when purchased arrived straight away into my inbox. Happy customer.

Try to avoid... We have cancelled the insurance on the very same day...
Had to email and call numerous times and it took us 4 months in total to get the refund. Many charges was made, no explanations at all, no invoices no documentation... By law they were not authorized to make these deductions so we have been left with only 10% of the payment at the end and are making a formal complaint to Financial Ombudsman at current.
AVOID AVOID AVOID!!!!!!!!!!!!

I took out my van insurance through compare the market and chose Nova Insurance because they were the best price. After accepting the insurance and paying my deposit of £99.65 the following day I got an email from Nova Insurance asking me to contact them to ensure my cover was correct. After going through a previous claim on my last Insurance they advised me that they would have to up-date my policy and came back with an additional cost of £120 on top of the previous quote. I refused to go ahead with this offer so he said then you want to cancel this insurance, to which I said yes. He then said that there was a £60 cancellation fee as set out in the terms and conditions when I accepted the policy?
Every one please be careful because on compare the market page when you click on Nova Insurance it states cancellation fee of £45 after 14day cooling off period. The company are cons! They offer best price car/van insurance then try to raise the price, then con you out of a minimum of £60.... No consumer rights, no cooling off period of 14 days.
Please do not use this company!

Hi team,
My team is Srinivasa Nalla. I have contacted this company through Costco. This company started charging £340 per month on Insurance and provider as Aviva. When I spoke to one of my friend about this and he asked me to go for a different company and they are charging £59 for the same services.
My direct debit will come on 11th of every month and in the month of Jan I have asked them to change the direct debit from 11th to 02nd of the month. I have cancelled my policy on 06th of Feb 2020.
I have asked the refund amount and the status, they said it will take 6-8 weeks to know the refund amount.
Today (11th march 2020) I have called the customer service(Ross Arbuckle) said that I will not entitle to get any money due to admin charges of £60 and insurance cancellation policy amount for £180 and other charges. This Ross Arbuckle asked me to write an email for the breakdown of the insurance cancellation charges.

This Nova Insurance is a complete rip off especially when you are new to UK. However with this company I have lost £2,150 for car value of £3,500. I have spoke to Dean Harris as well on the same.

With in this digital world no company will take 6-8 weeks of refund and they are not refunding any money at all.

I have lodged a complaint with financial ombudsman service but I am not sure how long they are going to take it.

Thanks,
Nalla

awful company very rude phone manner and unhelpful
tried to charge me £200 more for a policy taken out 3 days earlier then when I said no they said was a mistake yet the same price showed every time I put details in the online site .
was told no defiantly need another £200 or you have no insurance so requested to cancel policy was assured no fee and full refund but 2 months later after numerous calls and emails got refund minus £104 so have emailed again for breakdown of costs and have contacted insurance ombudsman - DO NOT USE THIS COMPANY AT ANY COST NOT WORTH THE HASSLE

Simple issue free enquiry at that point prompted an approach being taken out. Extraordinary client care aptitudes and happy to work with you.

I have been using NOVA for a few years now.
They handle all my fleet insurance, building and Public Liability insurances.
I chose them as they were the type of company that you call up and speak with a person without an automated system. I always seek out these sorts of companies as they deserve my money.
I COULD NOT BE HAPPIER WITH THEM.
They are personal, they email me directly when it is time to renew anything and have been able to negotiate fleet insurance after having many claims on our vans.
They have filled in 3rd party paperwork for me on numerous occasions at no extra charge and I have a dedicated person that is my GO-TO when I need them.
Sad to see all the negative reviews.
Not my experience at all! EVER!

Disgusting company. Canceled my insurance quote and has not returned the money for more than two months. more 300£. Do not reply to phone calls or emails. Beware of this company.
Sorry I can not put 0 stars.
in a few months .. about 7 ..
returned half of the money. Do you think it would be expensive if you were somewhere in an uninsured car? I think the price is ok. Disgusting company

Very bad quote a price then add on hundreds of pounds. Do not reply to phone calls or emails

Totally hassle free process from start to finish and second to none customer service especially from one Nathan Taylor.

I wish I could give this company minus stars, the worst customer service and company I have ever come into contact with. Disgusting.

Had to rewrite this as the company got offended by my comments and felt it was to harsh. So here it is again as 'nice' as possible.

Avoid this company and save yourself the hassle and unnecessary costs.

Although they may appear the 'cheapest' in comparison sites by far, there are So many hidden charges that they add on afterwards. Should have reviewed the reviews online before I took out a policy with them. Will never make that mistake again. Initially I made a genuine mistake on the details and was told it would take my insurance up another £250. Although when I ran a new quote it made a £45 difference. I said I wanted to cancel but then that would cost me over £100 due to 'admin' charges etc, so basically stuck and at a loss either way...

Customer service team is really poor and have no care whatsoever. Sales team pushy to get sales but after the sale has gone through, they are no longer responsive.

Renewal letter comes and they really think that I would opt to renew again LOL (another hidden charge of course if you don't cancel in time as it's automatic). Apparently they search for the best deal but somehow they are £500 more than last year even with an extra years no claims to my name. They got lucky with last years policy, never again...

Would give them 0 stars if there was that option, 1 star is being very generous.