Nova Insurance Reviews 

Saved just over £2,000 on my fleet insurance for the next 12 months so I am one happy customer. Thanks Nova

We renewed our building insurance with Nova through John Forbes. He remembered us from last year and gave us the best quote from any insurance provider. His personal touch and efficiency in arranging full cover was quick and competitive; he doesn't mess around, just gets the job done, great for busy people. Impressive service. Would definitely use them again.

BEWARE OF THIS COMPANY
They increased premium after taking payment, took four months to refund and then charged a £60 cancellation fee!
I can see on here that others have also been subjected to this foul practice.
I can't believe such shoddy and deceitful practices are still prevalent in the insurance business.
Thank the stars for Trustpilot, where the little man has a voice!
I will of course be filing a complaint with the Financial Ombudsman.
For complete disclosure I will add that I have two jobs but the drop down menu on the site only allows one therefore I listed my main one.

Avoid at all cost!! I am still waiting for a refund. I was informed 6-8 weeks, I was instructed to not call and to correspond via email. I purchased through ‘compare the market’ and was contacted the next day to be inform that I had purchased an incorrect policy. Whilst on the phone I then reviewed the policy and was quoted the same price
through the compare site. He went silent checked and I was not charged an admin fee. However, I was then inundated with being asked to provide documents and therefore I decided to move insurance companies. I moved to Gladiator (which are fantastic) and should have received a refund by the end of March 2020. I will never use again and would advise people to not use this company. I will be logging an official complaint as this company just want to rip you off and are fraudsters.

Avoid at all costs. An absolute bunch of crooks. They will lie to you to get you to sign up for a policy then change the price and charge you to cancel. A direct debit was returned for no reason at all, I called to resolve it and was told that they were putting it down as a default on my credit rating and charging me an extra £30 even tho this was the first time it had happened. Awful customer service and once your locked into a contract they will charge you as much as they possibly can.

Great service very professional had an error with the documents one phone call all sorted quickly no fuss very helpful and efficient

Very good service. Fast call back and discussion of quotes. Good premium quote

Stress free, very easy and great communication

Whilst Nova couldn’t provide a product to suit my unusual requirements, Nathan, who (quickly) responded to my call back request really went the extra mile to try and find the information I needed. Rather than just an opinionated ‘no’, he genuinely went to seek answers and potential alternatives via his colleagues and underwriters. A company I would happily deal with in the future.

Been using nova for a fair few years now. Had my fleet with them for 3 Years and despite claims my end kept my price reasonable. Thanks for the quick responses.

Done my insurance with Scott Ludgate and found him so helpful I had to give 5 stars. Would recommend to anyone x

Bought the policy through comparison website and they seemed cheapest and I bought it. The next day had a bunch of rude people calling me and threatening that they will not issue policy until I pay them £800 above what I paid. Ok so I cancelled NOW they didn’t paid my money back and it’s been more than 2 weeks. I will definitely not recommend them in million years... seriously they scammer and someone should report them to trading standards and I’ll what I can.
>>>> Reply to you 👇🏼
I agree that I have NCB but were using it on a different car.
That’s not my issue I’m OK with that. You are Still holding my money And there’s no way to contact anyone in your customers service. And that’s all the money I had in this difficult times. You don’t have any idea what I’ve been through to find more cash to do my VAN insurance and start working . We didn’t agree you guys should pay back to your customers in at least 3 working days. But it took more than 3 weeks and I’m still waiting. On your website it says could take from 7-8 week. That’s ridiculous....

Efficient transaction obtaining the insurance policy we required. Good communications with Nathan at Nova. Many thanks

Just an awful company to deal with.

As a 10+ years old business, not had such experience with a similar company like that. High premiums, upon taking the policy. They spoke to us and due to a minute detail, they said they will have to charge extra admin fees to change the policy that was literally just created

Before renewal is due, email received. Requested an updated premium with new drivers. No response. And been sent a renewal document few days later. Sent them an email and told them we have not received an update on the figures and that we don't want to renew. They said to send an email. My colleague spoke to them to get renewal figure with the updated drivers. They gave it to her. Obviously more expensive, and we told them on the phone we wouldn't be interested and asked them on how to confirm the cancellation, they said we have to send an email so we sent an email that we are not wishing to renew.

Now they called and say we have to pay cancellation charge because you agreed to the changes claiming that that call was us confirming the renewal - and that's when our new renewal is not even due till the 11th of July!

Now they listened to the call found out that we've not confirmed any renewal, they went ahead and cancelled the policy and said they won't provide NCD proof, AND we will not be covered from today - knowing that our existing policy that we paid for already does not run out till 2 days later!

Money hogging, rude agent on call, no response to emails. All they care about is charging whatever they can.

I don't even dare to think how would they have managed a claim if we ever needed. Absolute clowns.

Should have read the reviews around the internet before going ahead with them. They run with multiples names and have multiple profiles on review sites to hide their true color from customers. Just an awful company to deal with.

AVOID AT ALL COSTS. NOT WORTH IT!

My renewal invitation for household combined insurance has increased 355%,yes 355%,
Last year their quote was £129.23,but they took £174.23! It was too late before I realised they add on fees etc.So OK, still a competitive price,but BEWARE,the price they quote is NOT the final price.
This year the price is £798.44!!!!!!!!!
God knows what their final price would be.
I phoned customer services and finally spoke to somebody who could not tell me WHY the massive increase.
I gave up,and told them not to renew.
I had the impression,they did not give a dam.

The worst decision ever! Don't even consider using their services. We bought a business insurance package online and paid all the money upfront (770). A couple of hours later we get a call from them that they don't do that kind of insurance anymore and they will give us the money after 8 weeks... After calling them multiple times without an answer, we finally reached them and they said that it is a standard procedure to do that. We explained to them that we need to make that insurance ASAP and we need our money for it as we can't wait 8 weeks to get our money back and make another insurance. The people on the phone were really rude and every time we call their stories are different. Absolutely devastated how can they keep the money for 8 weeks considering the insurance was not active even for an hour and it was their fault that we need a refund! After a lot of calls, we managed to get 630 back and a response that we won't get the rest because that is what they decided! They stole 140 from us for doing nothing! Very awful experience! We work hard for our money and they disrespect our hard work in such a way by taking 140 from us for nothing and being on our way when we need to create insurance with another company. To all customers considering them, don't make my mistake and look through the reviews first! Now I can see that they have done that to many people! I only hope we will manage to get all of our money back as no one deserves such a disrespect! They don't answer anymore to our calls and the last answer we got was that it is their decision and we can't do anything about it!

After they took there deposit next day they cancel insurance and they sent email state on it that could not keep my paynent and they refused to refund back, beware of nova insurance

Great first experience with this company and Steven Ault. He Organised a fleet vehicle policy for my business. Were very quick coming back to me and patient with any queries that I had, Would definitely recommend for business users.

Be very careful as they take money from your account without authorization.

This is the second time I have had to edit this review. The company tries to get bad reviews removed. This should also tell you something about the company.

I took out a short term insurance on an empty property I was selling and told them not to auto renew.

Three weeks ago I had an email thanking me for renewing. I emailed and explained I no longer wanted the insurance. One week ago had another email with new policy details which is not due for another two weeks. Phoned and emailed again, they said don't worry. Last night 7 days before policy is due they took the money from my account.

I called and said that I wanted my money back and the answer was you should get a refund in a week or so.

Based on other peoples cancellation fees I did not want to do this. The credit card company took this information, agreed with me and did an instant 'charge back' so that I did not need to rely on a company that had ignored all my previous instructions.

So finally, BE VERY CAREFUL if you want to use this company.

UPDATE: Just had a reply to this review after 25 MONTHS ... really fast customer service

I brought van Nova Van insurance through go compare, I got a call on day 2 (15 hours after i brought the insurance) to say they would need to add charges of £400 to the existing quote of £600 and so I opted to cancel the insurance. Nova Insurance Levy a £150 charge despite cancelling the insurance within 24 hours, most other company's charge £15-£20. Furthermore, they said the process to refund takes 6-8 weeks.

Please avoid them they are not particularly nice to speak with, their hidden charges are a joke and their processing time exceptionally long.