Nova Insurance Reviews 

My initial point of contact Fae Tyler was very polite & professional and offered clarity on what areas each policy covered

Sarah Banks was extremely efficient from start to finish always answering all queries in a timely manner.

The building insurance quote received from Nova was tremendously competitive with all documents being provided as requested on payment.

A difficult process made to be very straight forward.

Fraser Rankin Was helpful and efficient and dealt with our questions with knowledge and professionalism

Steven at Nova Insurance was extremely helpful when I phoned due to a sudden complex family situ and concerns about sorting landlord insurance. Steven gave me reassurance throughout the whole process and I was relieved to get sorted. Policy documents were sent promptly. Thank you for your help during a stressful time!

I chose Nova Insurance to give me a quote for an unoccupied property and Sarah Banks contacted me by phone following my email enquiry. She was very helpful, clear & concise without being "pushy" and provided me with 3 separate quotes. Once I had decided which policy best suited me Sarah sent me confirmation by email following payment. I would recommend this company they provide a good service competitively priced and thanks to Sarah for her assistance :)

Nova was quick and efficient and responded positively to queries. I've no hesitation in recommending this company.

Very Happy with Nova, great price and they were most helpful. Thank you Sarah.

i recently had my block insurance policy come up for renewal and my current insurance broker had offered me a renewal figure that was considerably more in premiums.so i searched the internet and contacted a mr john forbes at nova insurance who offered me a healthy saving on my premiums i must say the he dealt with this in a very professional way and i would not hesitate to recommend him and nova insurance to fellow landlords robert gayden

Good value for the price
Found it a bit expensive when I wanted to add another car to my fleet policy

this was a very different experience in terms of it being most effective and effective.
I would recommend John and Nova Insurance any time and to anyone.
Regards
Mohammad

Biggest insurance scam ever in my life. I took my VAN policy with NOVA. How will a van user move without his tools in the van. There were no section on the online to help you pick the actual, 100% or appropriate box to fits your need. Took a policy that will start in weeks time from Nove in the morning around 7am and one of their trained scammers called me around 9am same day. He asked that i did not state i will be using my van to carry my tools. Is this not dumb? Because of this, my premium went up close or even over £1000 from £700+.
They refused to send me my money and i contacted my bank and explai all. My bank investigated and and charge back my money.
Now they are using debt recovery to chase me for payment. Silly group of people. Scammers

I was looking to renew my Landlords insurance policy. I completed a search on line to get some quotes.
I received an email from John Forbes at Nova Insurance, stating he would be happy to assist me with finding a new Landlords insurance Policy. All correspondence was conducted by email, which was my preference. John requested information to allow him to complete a search which I sent to him and within minutes he had found me an excellent deal.
I would definitely recommend Nova Insurance and John Forbes.

Great service and a quote that saved me money

My advice to anyone looking at using this company is to avoid it and look elsewhere. Keep well away, unless you enjoy receiving terrible customer service and parting with your well-earned cash for a non-service.
In my experience, I have found the customer service to be diabolical, the majority of the staff I have dealt with have been downright rude and unhelpful, and that's if you are fortunate enough to ever get through to them. Getting access to customer service is a nightmare, I have tried numerous times within the last few weeks, over the phone and by leaving emails! Emails have been ignored and the phone cuts off as soon as you get through to customer services via the automated system.
I took out a policy for my van on 5th December 2020, based upon a quote I received from a comparison site. Once I had taken out the insurance, Nova came back to me to say that the price needed to be increased due to misinterpreted information from the comparison site. I accepted this initially, until they returned with a new quotation which was astronomical, the amount being over double the amount I was quoted originally and I cancelled this on 5th January. I had had enough of the dreadful service from this company who were trying to rip me off along with staff I had dealt with having a discourteous and downright rude attitude.
I have still not been refunded, even though I paid the premium in full, for the year and have been paying interest on my visa card for this non-service ever since.
Today, when I "finally" got through to a customer service advisor, he informed me that I would not be refunded until 5th March, which is 8 weeks and 3 days since I cancelled my policy. The Company advertise that the refund period is between 6 - 8 weeks, so this is also another one of their policies that they have not adhered to. When I asked, he would not confirm what the amount is that I would be refunded, also when asked, he refused to put me through to someone in accounts to discuss this further and when I asked to speak the manager, he informed me that he was off until Monday, surprise, surprise.
I look forward in receiving your comments regarding this, although I won't hold my breath!

Mr Nathan Taylor is Avery nice & well spoken person.

My breakdown policy was due, and I have renewed with Nova Insurance again.
The process was quick, easy, and above all coverage is competitively priced.

POOR CUSTOMER SERVICE. Had a customer service representative hang-up on me after a big sigh because I was aksing him questions about a quoute. All I was trying to do is receive a quote from them, not to mention everytime you call a different price is give to you which keeps increasing. And if you want to renew with them for another year, they won't offer a discount, exactly the opposite they will increase the price even more. VERY UNPROFESSIONAL

Very quick to take your money, but very, very slow to return it. Am still waiting 6 weeks later for my pro-rata refund after I cancelled my policy due to selling the property that was insured.

After chasing Nova multiple times, I was told that the money would be refunded by today, yet still no refund. Called today and was told it could be up to another 2 weeks. Goodness help anyone who has to actually make a claim.

While there's nothing in the policy documents that states they can hold onto your money for 8 weeks, Nova claim they have T&Cs on their website. If that's true, then how many terms and conditions are you expected to read? Why is it not in the policy documents? And why do they or their underwriters need to hold onto your money for so long? My experience of other companies is that refunds usually take around a week to process. Something's not right here.

Shall wait the two weeks and then just issue a small claims against Nova if the money isn't back in my account.

Update 2020-12-07: Today I was notified by Trustpilot that Nova Insurance wanted to remove my review as they did not believe it was genuine. I've now sent Trustpilot the proof, but you have to wonder how many other valid reviews Nova have had removed because people can't be bothered to jump through hoops to provide evidence. This process of removing negative reviews potentially massively skews the rating for Nova and as such, cannot be relied upon. For all you know, they've had far more negative reviews than positive, but they've managed to get the negative ones removed. And who validates the positive ones? Certainly not Trustpilot, that's for sure.

Update 2020-12-15: I have since been refunded the money owed.