Nova Insurance Reviews 

Fae Tyler was knowledgeable and very helpful when i obtained my new home insurance. Thanks

Excellent service from Jordan Smith. Appropriate policy recommended and good follow up.

Jack was clear and concise with what we needed

Really simple to deal with and the phone gets answered in a couple of rings. Cannot fault them

I was very impressed with the speed, efficiency and polite service at Nova Insurance. The agent I spoke to, Jordan, was quicker off the mark than those at other insurance companies and offered a good product at a much better price. He explained things clearly. I would definitely use again. Let’s hope if I ever have to to claim on the policy it turns out to be as good as the service. JD

All my options were clearly explained by Jordan in a friendly and courteous manner.
Definitely use again .

Sarah helped me through a property quote, was patient and gave me all the info I needed - I had loads of questions! Great service backed up with a very competitive quote

Very impressed with the speed of response and straightforward service in helping me get my insurance sorted out. After getting in touch via the website on Sunday I had a call from Jordan Smith who methodically sorted the process out for me the next day.

I needed specialised Home Insurance for an unoccupied home following the death of my mother in law. The Bank pointed me towards one of their preferred specialist insurance company who were professional, but asked a whole host of questions, eventually coming up with an extremely expensive quote. I then spoke to Jordan at Nova, and he provided me with an extremely competitive quote, saving me about £200 in a fraction of the time. This was a like for like quote and Jordan most professional and efficient. Within minutes the policy arrived in my inbox. Excellent customer service.

Quick and professional service, found the right policy at the right price. Answered any queries quickly and ensured the policy was right for me

Very helpful advisor who aided me in getting a competitive landlord insurance quote.

I’m so glad I found Nova, they have been the easiest to deal with by miles. No waiting on hold for half an hour like some others and Fae understood my requirements totally, they didn’t ask me loads of questions I couldn’t answer like some other insurance companies. I would highly recommend Nova.

Fae Tyler rang me ,after I had received a quote on line for Empty property Insurance to see if it was suitable for my requirements ,it did not meet all my needs ,but she was able to offer an other policy ,which did .

A very efficient service beginning to end, many thanks

The process was very easy and during a phone call Michael was very helpful explaining to me the different policy options available which gave me confidence in making the right choice.

I'm so glad to be approved my home insurance from this NOVA insurance. My greatest experienced was quick response, easy understanding explanation and fast documentation. It was really awesome 👌. Thank you so much Steven Ault you're great 👍.

AVOID THIS COMPANY - NOVA whose underwriters are Markerstudy/Westbay/Zenith.

We submitted a claim to NOVA that was eventually picked up by Markerstudy which then morphed into Zenith/Westbay some 30 months after we submitted our claim - Still awaiting our vehicle and no end to the case.

Our case was submitted to our insurer NOVA in May 21 We put the vehicle into the garage to check the fan sensor as it had overheated going over some rough terrain - MoT clear in December 20. Taking the vehicle to the garage was a precautionary measure. Up to the point the vehicle was driving fine and we had been driving it around town without incident. The garage owner later informed us that one of their 'boys' had accidentally put cold water into the coolant tank and it had damaged the cylinder head. They refused to accept liability and we made a claim to our insurers (shortened version of the saga) NOVA. After being passed around to several departments we spoke with Mr Arbuckle who passed it on to Markerstudy. We thought the first experience was bad and unprofessional the following was to redefine unprofessionalism. We were evenatually /Markerstudy/Zenith/Westbay).

We contacted Trading Standards and they did nothing (small nepotistic place) and then the owner decided to charge storage fees retrospectively in the hope that we would deem it too expensive to retrieve the vehicle and thus the damage not discovered.Despite several attempts no other garage would touch it due to liability issues (or so we were told). Later found out this person is well known for doing this including the issuance of false MoT's (to a lawyer no less!) with a "death trap".

We informed Markerstudy, by this time (December 22) we had finally got Markerstudy to accept the claim twice refused, twice accepted, and time had marched on. We finally prised the vehicle away from the garage owner in November 22 (refused the first time to release it) and it was transported to Copart on behalf of Markerstudy/Zenith/Westbay who then damaged the whole front of the vehicle shortly after it arrived in December 2021 to the value of £2500 (quote provided to them). They offered £300. Neither Markerstudy or Copart told us about the additional damage until November/December 2022, not even the FOS told us that our vehicle had been damaged until we insisted on providing us with the Independent Engineers Report organised by Markerstudy, that we had been asking for since the Independent Assessment had taken place in February 22 (which we discovered was not completed as Copart staff were not available to answer questions). The damage was not even properly catalogued beyond the photos.

I could go on about the catalogue of failings, but we are now in late February 2023, some two years plus since the incident and we are still without a vehicle and no end to the case. We know that the FOS is incompetent and we know that FOS tried to cover for the Garage and Copart, or at the very least did not conduct a proper investigation as to be at best negligent and at worst complicit. This is currently with the FOS Independent Assessor, who had yet to replay and are late according to their own timescales.

From our experience of NOVA/Markerstudy/Zenith/Westbay, I would say steer clear of this company, they are absolute charlatans and crooks. They do not have enough cover with their underwriters for accidental damage or malicious damage caused by garages and are fooling their clients who fall victim to this kind of issue. Their so-called legal department is Witt (never yet had my case referred to their legal department). The company has multiple layers of other companies. Markerstudy, WestBay (registered in Gibraltar) and Zenith which are all a part of the same organisation. None are competent or indeed fit for purpose.

This company should be investigated by the SFO and Trading Standards because they are committing fraud. The policies are a fraud as they do not provide what they say they do and they will lie to you. FOS are not fit for purpose.

One of the few companies giving unoccupied house insurance, unoccupied house insurance is much more expensive and with less cover. Nova at least gave a choice of cover/price.

Gracias al tratamiento personalizado con el k cuenta la compañía, he podido evitar esperas interminables con los proveedores.
Los agentes son amables y efectivos en tiempo record con las citas , los cambios y los cientos de preguntas y dudas k tienes al elegir un doctor y los cambios inesperados basados en tu situacion personal.
Numero uno en atencion al cliente, definitivamente los mejores.