Nova Insurance Reviews 

Required buildings insurance for an unoccupied building. Spoke to Fae Tyler who was exceptional. Nothing was too much trouble, with everything clearly explained over the phone and afterwards via email. Efficient, friendly, and polite service throughout. Thanks Fae.

SCAMMERS!!! AVOID THIS SHAM COMPANY AT ALL COSTS. SCAM SCAM SCAM SCAM

Kieran was amazing! Efficient and quick to answer queries. After a previous experience with a different company I would definitely recommend Nova Insurance who drastically reduced the premium.

Jordan Smith was exceptionally helpful is sorting out the quotation.

Excellent customer service this morning from Sarah Banks with my new Home Insurance. Quick, efficient and professional. Would highly recommend!

Great customer service. Phone call regarding quote was very helpful and got through quickly when I called back. Easy process and good price.

Excellent product at a good price and friendly, attentive service from Jordan

Really easy to deal with and had excellent advice and service from their representative Jack Fuller.
Nothing was too much trouble and he took the time to ensure the policy met my needs.

I certainly wouldn't hesitate to use them in the future.

They were efficient, thorough and honest. It was refreshing to have clear communication and they never made me feel like I was a burden in any way.
Wonderful service

Offered a good selection of insurers to choose from, with various levels of cover. All easy to see. Thanks to Jordan Smith.

Great service, speedy and called back with friendly advice.
Jack Fuller took the time to go through all my options
Then was happy to run me through the final quote.
Very Happy customer 😀

Fae Tyler was very helpful with my requirements and advised the best policy, thank you

I completed an unoccupied property insurance request on Go compare and received a text stating that a phone call would follow shortly which it did. Jordan Smith created my quite enquiry swiftly and competently. Having received the quote by email I was able to request a new quote as I realised I had undervalued the rebuild cost. Jordan kept in touch but wasnt' pushy' and I purchased the insurance as it was £80 cheaper than my renewal quote. Overall I am very satisfied with my experience to date with Nova Insurance

Poor cancellations policy, including for customers within the 14 day cooling off window. They refuse to discuss any of this on the phone. You have to complete a cancellation form and wait days to hear a reply. This form is not in your account portal but on a different website.
When they confirmed my cancellation they provided no information or indication that any further steps were needed.
I waited a week after submitting to see if my refund would come through. It was only after ringing and listening through all the options on the phone menu (refunds appears after cancellation, which, when you press it cuts you off) that I became aware that "refund" is another step. Again an online form. Again a wait of 2+ business days to hear back from them (I am currently waiting). An automated email says it will take 4-8 weeks to receive my refund. Very, very poor service. Ironically, they charge one of the highest admin fees on the market for this poor service.

Great service. Thanks to Jack for providing a great customer experience

Recent quote was dealt with smoothly and quickly. Fae was very friendly and professional

First class service at a competitive price.

Friendly and accommodating, yet, at a price that beat the market.

Well done Fraser.

Maurice Baker

Unoccupied Property Cover

I found myself in a difficult position having to find cover urgently for an unoccupied property.

Jordan Smith at Nova was professional and approachable. He help me understand the types of cover available to me, and dealt with setting up the cover very quickly.

A great service.

Been dealing with Peter for 3 yrs now and he’s straight up and always gets you best price , great guy to deal with