Novaglowjewels Reviews 

Lovely ring but it did take a little while to arrive

Slow delivery and item sold as silver and wood fox ring reduced from £50 to £29.95.

What actually arrived is nothing like the product photo. Cheap, the fox has one eye and there's no wood...

Very very disappointed 😞 was a gift for my Mum's big Birthday. I can't face giving it to her as its now too late and looks so cheap and tacky.

Oh my goodness never ever will I buy from this company again . I brought which was meant to be a sterling sliver triple vintage necklace for a present for my sister . It tooke ages to come when it did it looked very dull not sliver looking so I dipped it in my sliver cleaner this wasn’t a good idea as it went darker not bright so most certainly Not STERLING SLIVER I was so angry that I just binned it . I then emailed the company to make a complaint and it tooke ages to hear back then they wanted it back which I would normally do but as it tooke about 8 weeks for them to even acknowledge my email I threw it in the bin they then wanted it back I explained it wasn’t as discribed and I can’t as I threw it . Anyway long story short back and forth with lengthy silence from them I finally get an email saying they will give me 10% of £29.95 I said no it wasn’t sliver I want a full refund . Another few weeks later and oh sorry for the delay but we can’t o said am not happy and again wanted a full refund . Another long wait tgdy finally said 40% by this time am so fed up I just said yes so all of £11 something back . Beware DONT WASTE YOUR MONEY

Easy to order. Very frequent emails updating on the progress of the order. Looking forward to the order being delivered!

I had a time sensitive order, if you look through the site they list London, Edinburgh and a parent in the US.
The prices are in pounds, the whole experience is made to make you think this is local.

This is in no way local, it's China.

An hour after I ordered I got an Evri "expecting your package", it's been like that for seven days. That's when I went digging and found out it was China.

Temu and AliE can get things here in a week, this lot are playing games and lying to play those games.

Novaglowjewels, I don't want your sorry. I'm not giving you my order details. I don't want you to look into the issue promptly and there's not a thing you could provide now that would provide resolution.

Just stop lying, just say to folks that it's China and stop f.u.c.k.i.n.g lying and pretending that this is UK.

Great range of personal jewelry at an affordable price. Website allows for easy parousal and viewing of the jewelry.

Good choice of items, good value for money, quick response to order

Wont be ordering from this company again , you would think that if you are spending over £30 quid on jewellery your product would at least come in a super cheap box or little envelope and not arrive in a plastic bag . Thought i would try this company out first by ordering one product before spending the £800 i have to purchase new jewellery , certainly won't be spending that money with this company now

Beautiful product range. Original order good quality and as described but ring design/fit not quite suitable. No hassle exchange arranged in no time. Incredible communication throughout. Amazing customer service. Highly recommended.

Avoid this company at all costs . China company who won’t honour the return policy on the website. Insist on sending back to China, rather than the Edinburgh address quoted on the website. Very poor quality product, packing and delivery timescale.
As they have asked the order number is NVJWELS1253 I still have not had a satisfactory response however.

Website was very clear and smooth.
Ordering was easy. I am very new customer and have just ordered and have not yet had time for the delivery to arrive, however emails inform me that order is being processed

Amazing company to Deal with who sell really lovely products. So much so have ordered more from them very soon after 1st order with them.

Very good service, just took a long time to arrive. 🙂

Ordered in plenty of time for a birthday. One star as this has arrived just in time. Packaging terrible - item could easily have been damaged. Not even a box for it - for the price - no reason why not. The most irritating thing for me is I was looking for a UK based seller - thought I had found one - and then it ships from China! Hence the long shipping time! 14 days!

Ordered a pair of earrings and waited 2 weeks for them to arrive. The package was appalling and earrings broken.
I’ve messaged for a week to get a refund but very little response other than trying to get me to have something else
All I want I a refund but they are saying I need to be deducted postal. If you saw how they were posted it’s an insult a scam and looks like it’s out of a cracker. Do not use this company-

Literally just received. One of the earrings, the clasp on back is damaged. Does not sit right. Wasn't impressed with packaging. Just popped in a small clear plastic bag. Hardly surprised it's damaged. For £30 I would expect them in a small box or at least some protection around them. 😤

Items are sent from China, the adverts imply Manchester/ UK.

The ads claim delivery within 5-8 days. Mine was ordered 2 August and arrived 14th. Poor communication (probably A.I.?) from "customer service" as to why this was so.

17 days from order and still no delivery in prospect. Very shiny website makes no mention of extended delivery times. Whe it arrives it better be good.
Updated 15/8.
The order number is 1181. The order was placed 26/7/26 with an estimated delivery of 6 - 12
days. Plenty of communication but none specifying a delivery date until a mail from EVRI on 12/8 specifying delivery between 18.30 and 20.30 that day. Later that day the delivery was rescheduled for 18.30 to 20.30. No further communication of any kind.
26/8/26
This goes from bad to worse. After more than 3 weeks the bracelet arrived. During manufacture, presumably during polishing, the shiny surface had been cut right through and a large expanse of brown/bronze base material was exposed. This fault was glaringly obvious and would have been picked up by the most rudimentary inspection. The bracelet and matching earrings were very poor quality and packaged in a couple of ziplok bags. The one with the bracelet in had an amount of what looked like abrasive grit in the bottom. Both bags were filthy. The reply to my communication accepted the fault but stated I'd have to pay for return - to China. Not a ton of money but the website clearly states that damaged goods return will be paid for by the supplier. I reminded them of this and sent a screenshot of the appropriate page from the website. I received another invitation to return the goods - and pay for the shipping. I in turn replied showing again their own page which accepts shipping cost responsibility for damaged goods. Two days later and two more e-mails from me and we have radio silence. I very strongly suspect that the 5 star reviews for this website are fake. Avoid at all costs.

My order (#NVJWELS1205) has only reached the ‘electronic information received’ stage with CJPacket, which suggests it hasn’t yet entered the courier network. Could you please confirm:

1. Has my order actually been dispatched?
2. Why doesn’t your website explain items are shipped from China?
3. When do you realistically expect delivery to the UK? The website says 5-8 business days.