Had a pension with Now pensions on my last job for three years so not a massive amount and decided to close the account Very easy steps over the phone with financial advice by my side and all sorted... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The process is far to slow. If a client requests the money from the pot at a certain age in a cash lump sum, this should be automatically done. Instead the client has to do a step by step process that... Toon meer
Bedrijf heeft geantwoord
I spoke to Now Pensions on 8th October about my transfer to another provider. The advisor filled out the online form for me stating I had taken advice from Pension Wise about transferring my pension... Toon meer
It was such a simple process to get my money from my pension fund. I was originally going to transfer to another scheme to keep my pensions together but after receiving the transfer back which was man... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Pensioenfonds
- ook in
- Beleggingsadvies
- Financiële instelling
- Fondsbeheermaatschappij
- Pensioenbureau
- Pensioneringsprogramma aanbieder
Geschreven door het bedrijf
now:pensions is an award-winning UK workplace pension provider. We look after the pension savings of millions of members on behalf of tens of thousands of workplaces from lots of different industries. We have a clear mission – to help everyone save for a more financially secure future. We’re dedicated to helping our members make the most of their pension savings and get a retirement they can enjoy. And, we’re fighting for a fairer pension system that benefits everyone. By highlighting pension inequalities and campaigning for change, we’re helping more pension savers get the kind of retirement they want. We are the UK's third largest auto enrolment pension provider by number of members.
Frequently asked questions (FAQs)
Geschreven door het bedrijf
- Why do I have a workplace pension?
- The government’s auto enrolment laws mean all employers must put eligible employees into a workplace pension and contribute to their pension savings. NOW: Pensions provides workplace pensions for millions of members on behalf of tens of thousands of employers.
- Can I stop paying into my pension?
- Yes, you can stop paying in at any time. After being auto enrolled for one month, the pension savings you’ve saved will be invested until you retire or transfer to another pension provider. You’ll be able to see your account at nowgateway.com. If you stop paying into your pension, you’ll miss out on your employer’s contributions – at least 3% of your earnings; tax relief; and building up pension savings. Please note charges will still apply.
- Can I opt out?
- You can opt out within a month of being auto enrolled and get back any money you’ve paid in. If you opt out after a month, your pension savings will be invested until you retire or transfer to another pension provider.
- Can I have my money now?
- Pension laws mean if you don’t opt out within one month of being auto enrolled, your pension savings will be invested until you retire or transfer your savings to another pension provider. You can start to take your pension savings any time after you reach age 55.
- Why can’t I cash in my pension savings?
- After you’re auto enrolled in a workplace pension, pension laws give you one month to opt out. After a month, your pension savings will be invested until you retire or transfer your savings to another provider.
- How long does it take to transfer out?
- Once we’ve received everything we need to carry out your transfer request, payment can take up to 25 working days.
- How do I check the progress of my request?
- If you’ve made a request and want to check how it’s going, email trustpilot@nowpensions.com or give us a call on 0330 100 3334 and we’ll be able to update you.
Contactgegevens
4th Floor, 37 Park Row, NG1 6GH, Nottingham, Verenigd Koninkrijk
- trustpilot@nowpensions.com
- nowpensions.com
4,1
Goed
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Transparent process
Transparent process, great communication and hassle free payment.
Provides all the information you require to make an informed choice.
19 oktober 2026
Antwoord van now:pensions
Hi Darren,
We are delighted to hear that you found our process clear and straightforward, and that we provided all the necessary details to help you make an informed decision.
We’ll pass your kind words on to the team. They’ll be delighted to know we made a difference.
Kind regards,
Judith
now:pensions
Antwoord van now:pensions
Hi Nisar,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Judith
now:pensions
Delays and half delivered information…
Delays and half delivered information led to my payment taking almost 3mth, from mid July- September, to access. I applied to acces the funds giving myself adequate time to get it for my daughters 18th birthday in August. The AVOIDABLE delays caused me not to be able to provide the 18th birthday surprise I had planned for my daughter.
24 juli 2026
Antwoord van now:pensions
Hi Jennifer,
Thanks for taking the time to let us know about your experience. I'm so sorry you faced these delays.
I've had a look at your account and I can see that you wanted to gain access to your account, but the details we held didn't match the details we'd received for you.
Once we'd verified and confirmed all the details, I can see that your claim was paid out within our expected timeframes.
Thanks again for writing to us, your feedback is appreciated.
Kind regards,
Conner
now:pensions
Antwoord van now:pensions
Hi Maria,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
It would have been nice to chat to a…
It would have been nice to chat to a person on the phone not everyone is tech savvy and are slow at typing
18 oktober 2026
Antwoord van now:pensions
Hi Mr Bright,
Thanks for letting us know about your experience.
I'm sorry you had a bit of difficulty with our webchat service. We have a dedicated phone line for our Saver Support team, and that number is: 0330 100 3334.
The team are available between Monday - Friday, 8am - 6pm.
Kind regards,
Conner
now:pensions
Antwoord van now:pensions
Hi Andrew,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
Service received from Now: pensions
I had an excellent service from Tofayal. Throughout, he advised me very clearly in a highly professional & positive manner.
Everything took place exactly as he described.
This is what a 5 star customer service looks like.
Thank you.
29 september 2026
Antwoord van now:pensions
Hi Laila,
Your kind words are truly incredible. Thank you so much for taking the time out of your day to let us know about your experience.
I'm so pleased that everything went as you expected.
I've passed your review to the team, they'll be delighted with this feedback!
Thanks again,
Conner
now:pensions
Antwoord van now:pensions
Hi Nadia,
Thank you so much for your review. We’re delighted to hear your experience was good and quick.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
Very quick and easy to draw down a…
Very quick and easy to draw down a small pension, site is user friendly and comms excellent. Funds were in the bank about 10 days after request. Many thanks.
17 oktober 2026
Antwoord van now:pensions
Hi Mr Brennan,
Thanks for letting us know about your experience. I'm delighted everything was sorted within a timely manner.
I've passed your review to the team, they deserve to see how good they're doing.
Thanks again,
Conner
now:pensions
Antwoord van now:pensions
Hi Jackie,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
Now pensions have been Amazing from…
Now pensions have been Amazing from start to finish I would highly recommend them 💯 Phone advisors go above and beyond Thank you.
10 oktober 2026
Antwoord van now:pensions
Hi Annmarie,
Thanks for letting us know about your experience. It truly means a lot to know we went above and beyond for you.
Kind regards,
Conner
now:pensions
Very helpful staff
Very helpful staff. Easy to use website.
Very quick and easy process to recieve payment of funds.
2 oktober 2026
Antwoord van now:pensions
Hi Michael,
I'm delighted to hear that everything was sorted quickly and easily for you.
Thanks for taking the time to write to us.
Kind regards,
Conner
now:pensions
Pension, Check your information is correct with your pension department and employer and check the payment has gone in to your bank, do not give any important information that is not required.
Company doing well, accurate information given before payment went in.
14 oktober 2026
Antwoord van now:pensions
Hi Christine,
Thanks for taking the time out of your day to write to us.
I'm so happy to hear that the payment was issued to the correct account.
Kind regards,
Conner
now:pensions
Antwoord van now:pensions
Hi John,
Thank you so much for your review. We’re delighted to hear everything was easy and very quick.
Your feedback means a lot to the team. I've passed your review over to the team.
Kind regards,
Conner
now:pensions
Helpful staff
16 oktober 2026
Antwoord van now:pensions
Hi Noel,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
Refunding of contributions
It was such a simple process to get my money from my pension fund. I was originally going to transfer to another scheme to keep my pensions together but after receiving the transfer back which was many pages, decided to take as a lump sum as my taxable earnings for the year were under the threshold. This was managed in a few steps, less than 10 minutes & received the money promptly
30 september 2026
Antwoord van now:pensions
Hi Sue,
Thanks for taking the time out of your day to write to us. It means so much that you were able to claim your funds with ease.
I've passed your review to the team, so they can celebrate their success.
Kind regards,
Conner
now:pensions
easy to go forward what I required
easy to go forward what I required.
Also the online service was excellent, even late evening , which i had to do due to my work requirements.
Thanks for your help 👍
13 oktober 2026
Antwoord van now:pensions
Hi Peter,
I'm pleased to hear you managed to claim your funds. Thanks for letting us know you had an excellent experience when claiming your funds.
Kind regards,
Conner
now:pensions
Very happy with now pension the staff…
Very happy with now pension the staff went above and beyond in sorting and helping with all aspects from the first phone call to getting my pension i highly recommend anyone choosing them thanks
16 oktober 2026
Antwoord van now:pensions
Hi Mrs Hunter,
Thank you for taking the time out of your day to let us know about your experience. It's delightful to know the team went above and beyond to help you with your funds.
I'll pass your review to the team, they'll be so happy to see how good they're doing.
Kind regards,
Conner
now:pensions
Antwoord van now:pensions
Hi Sharon,
I'm so pleased everything was sorted quickly for you and that the website is easy to navigate.
Thanks for taking the time out of your day to write to us.
Kind regards,
Conner
now:pensions
Now Pension
I had a wonderful experience with Now pension.
Their app is amazing and so user friendly, the live chat is wonderful and if you call them directly they are so professional and helpful x
Would highly recommend. Thank you for the support.
16 oktober 2026
Antwoord van now:pensions
Hi Lorraine,
Reviews like yours are the reason we take pride in everything we do. Thank you so much for writing to us and letting us know of your experience.
It truly means a lot when everything goes right, and I'm so delighted the support was available when you contacted us.
I've passed your review to the team, they'll be delighted with this feedback.
Kind regards,
Conner
now:pensions
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