Had a pension with Now pensions on my last job for three years so not a massive amount and decided to close the account Very easy steps over the phone with financial advice by my side and all sorted... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The process is far to slow. If a client requests the money from the pot at a certain age in a cash lump sum, this should be automatically done. Instead the client has to do a step by step process that... Toon meer
Bedrijf heeft geantwoord
I spoke to Now Pensions on 8th October about my transfer to another provider. The advisor filled out the online form for me stating I had taken advice from Pension Wise about transferring my pension... Toon meer
It was such a simple process to get my money from my pension fund. I was originally going to transfer to another scheme to keep my pensions together but after receiving the transfer back which was man... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Pensioenfonds
- ook in
- Beleggingsadvies
- Financiële instelling
- Fondsbeheermaatschappij
- Pensioenbureau
- Pensioneringsprogramma aanbieder
Geschreven door het bedrijf
now:pensions is an award-winning UK workplace pension provider. We look after the pension savings of millions of members on behalf of tens of thousands of workplaces from lots of different industries. We have a clear mission – to help everyone save for a more financially secure future. We’re dedicated to helping our members make the most of their pension savings and get a retirement they can enjoy. And, we’re fighting for a fairer pension system that benefits everyone. By highlighting pension inequalities and campaigning for change, we’re helping more pension savers get the kind of retirement they want. We are the UK's third largest auto enrolment pension provider by number of members.
Frequently asked questions (FAQs)
Geschreven door het bedrijf
- Why do I have a workplace pension?
- The government’s auto enrolment laws mean all employers must put eligible employees into a workplace pension and contribute to their pension savings. NOW: Pensions provides workplace pensions for millions of members on behalf of tens of thousands of employers.
- Can I stop paying into my pension?
- Yes, you can stop paying in at any time. After being auto enrolled for one month, the pension savings you’ve saved will be invested until you retire or transfer to another pension provider. You’ll be able to see your account at nowgateway.com. If you stop paying into your pension, you’ll miss out on your employer’s contributions – at least 3% of your earnings; tax relief; and building up pension savings. Please note charges will still apply.
- Can I opt out?
- You can opt out within a month of being auto enrolled and get back any money you’ve paid in. If you opt out after a month, your pension savings will be invested until you retire or transfer to another pension provider.
- Can I have my money now?
- Pension laws mean if you don’t opt out within one month of being auto enrolled, your pension savings will be invested until you retire or transfer your savings to another pension provider. You can start to take your pension savings any time after you reach age 55.
- Why can’t I cash in my pension savings?
- After you’re auto enrolled in a workplace pension, pension laws give you one month to opt out. After a month, your pension savings will be invested until you retire or transfer your savings to another provider.
- How long does it take to transfer out?
- Once we’ve received everything we need to carry out your transfer request, payment can take up to 25 working days.
- How do I check the progress of my request?
- If you’ve made a request and want to check how it’s going, email trustpilot@nowpensions.com or give us a call on 0330 100 3334 and we’ll be able to update you.
Contactgegevens
4th Floor, 37 Park Row, NG1 6GH, Nottingham, Verenigd Koninkrijk
- trustpilot@nowpensions.com
- nowpensions.com
4,1
Goed
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A sick person won't be able to reply to…
A sick person won't be able to reply to unnecessary emails, especially an older person who doesn't know what they're talking about and doesn't have the appropriate apps on their phone.
16 oktober 2026
Antwoord van now:pensions
Hi Agnieszka,
Thank you for leaving us a review, and I'm sorry to hear about the difficulties you have outlined due to you not having the appropriate apps downloaded.
Please note that now:pensions can send any correspondence to you via post on request.
I have reached out to you directly to see if there is any way we can help you further at this time.
Kind regards,
Ellie
now:pensions
Application to get my pension paid out…
Application to get my pension paid out was extremely easy and the payout was very fast
16 oktober 2026
Antwoord van now:pensions
Hi Steven,
Thank you for your review.
I'm glad to hear that it was easy and quick to receive your pension, and we appreciate your feedback!
Have a great day,
Ellie
now:pensions
Antwoord van now:pensions
Hi Kamel,
Thank you for your review, and for highlighting the good service that you experienced!
Have a great day,
Ellie
now:pensions
Antwoord van now:pensions
Hi Taffy,
Thank you for taking the time to leave us a review.
I'm glad to hear that you had a positive experience with our customer service. I'll let the team know about your review so they know that they're doing a great job!
Kind regards,
Ellie
now:pensions
Antwoord van now:pensions
Hi Ernest,
Thank you for leaving us a positive review, we appreciate the feedback!
Have a great day,
Ellie
now:pensions
Antwoord van now:pensions
Hi Kudsiya,
Thank you so much for taking the time out of your day to write to us.
I'm so pleased to hear that everything was fast and easy, and that you had a nice experience when you contacted us.
I'll pass your review to the team, they'll be delighted with this feedback.
Kind regards,
Conner
now:pensions
Antwoord van now:pensions
Hi Gabriel,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
Had difficulty understanding the…
Had difficulty understanding the operative as he was foreign and hard to talk to.
Other than that really pleased
Thank you
2 oktober 2026
Antwoord van now:pensions
Hi Mark,
Thanks for letting us know about your experience.
It's good to hear you were really pleased with your journey.
Kind regards,
Conner
now:pensions
Antwoord van now:pensions
Hi Jeanie,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
It took ages to withdraw my pension
It took ages to withdraw my pension. Though the agents were very friendly the system is dreadful.
8 oktober 2026
Antwoord van now:pensions
Hi Kate,
Thanks for letting us know about your experience.
I've had a look at your account and can see that the reason for the delay was that we needed to wait for your address to update, as the documents you supplied didn't match the records we held. I'm sorry about that.
I can see, however, that once all our records matched your documents, your funds were paid out within our expected timeframes.
Thanks again for letting us know, and I'm sorry there was a delay.
Kind regards,
Conner
now:pensions
Very cooperative in my dealings
1 oktober 2026
Antwoord van now:pensions
Hi Jayne,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
Support operator took me through the…
Support operator took me through the necessary steps
8 oktober 2026
Antwoord van now:pensions
Hi Glen,
Thanks for taking the time out of your day to write to us.
I'll pass your review to the team, so they can see how good they're doing.
Kind regards,
Conner
now:pensions
claiming my pension
helpfull over the phone and a quick response at my decision about claiming my pension .
14 oktober 2026
Antwoord van now:pensions
Hi Jackie,
I'm happy to hear everything was sorted quickly for you when you called us.
Thank you so much for letting us know about your experience.
Kind regards,
Conner
now:pensions
It was easy for me to with draw the…
It was easy for me to with draw the money from my pension. There were adequate warnings and information to support my decision.
9 oktober 2026
Antwoord van now:pensions
Hi Pamela,
Thanks for your review. It means so much that you took the time out of your day to write to us.
I'm pleased to hear that drawing from your pension was easy.
Your review has been passed to the team as they deserve to see how good they're doing.
Kind regards,
Conner
now:pensions
Slow to respond
Slow to respond, no communication, promised to send me forms, never got them, very frustrating experience
13 oktober 2026
Antwoord van now:pensions
Hi Timothy,
Thanks for letting us know about your experience.
I'm sorry to hear about the fact you never received the forms. I've checked your account and can see they were issued to the postal address we hold on file. I'm sorry that you never received the forms.
Feedback like yours is essential so that we can continue to run smoothly.
Kind regards,
Conner
now:pensions
The NOW APP was easy to follow
The NOW APP was easy to follow, with instructions that tell you how to apply transactions. The pension fund was paid to me on time and with out any delay, only problem that I found is that HMRC is still Robbing the taxpayers to fill their greedy pockets to give away to those who don’t need it.
9 oktober 2026
Antwoord van now:pensions
Hi Kevin,
I appreciate the time you've taken to write to us.
Thank you for letting us know that your funds were paid on time and the app is easy to follow.
I'm sorry you feel you've paid too much tax on your retirement fund. Please view this link for help with claiming any overpaid tax on pension contributions - https://www.gov.uk/claim-pension-tax-refund
Thanks again for writing to us.
Kind regards,
Conner
now:pensions
My request has been done fast and easy…
My request has been done fast and easy and I am happy with the result
6 oktober 2026
Antwoord van now:pensions
Hi Laetitia,
Thank you so much for your kind words.
It means so much to us when everything works out.
I'm going to pass your review to the team. They'll be so happy with your review.
Thanks again,
Conner
now:pensions
Was first class service and straight…
Was first class service and straight forward instructions
9 september 2026
Antwoord van now:pensions
Hi Andrew,
We are thrilled to hear that you enjoyed our top-quality service and found our guidance clear and easy to follow. Your positive feedback is greatly appreciated by our entire team.
Kind Regards,
Judith
now:pensions
i ask u to get may pensions and u take…
i ask u to get may pensions and u take nearly £1000 and I toled u the reson I’m not not ill and get blood clot and I’m off work and I’m srogling get no money for food
13 oktober 2026
Antwoord van now:pensions
Hi Mansoor,
Thanks so much for getting in touch.
I've had a look into this and can confirm the funds deducted was the tax payable for your pension. We are required to deduct tax on any payments to our members when retiring unless you qualify for serious ill health – this means a medical professional has agreed you have less than a year to live – you can usually take all your pension savings as tax-free cash if this applies. Based on the information you provided to make the claim we should have deducted tax.
We’ll work out the income tax and pay it to HM Revenue & Customs (HMRC) before we pay your cash. We may not take the right amount of tax, as we don’t know about any other income you get.
After the end of the tax year, on the next 5 April, HMRC will check if you’ve paid the right amount of tax. If not, they’ll contact you.
If you think you’ve paid too much tax, you don’t need to wait until after the end of the tax year to claim it back. You can contact them directly if you wish to query this.
Kind Regards,
Judith
now:pensions
It was very simple and when I phoned in…
It was very simple and when I phoned in for information how go ahead to do my business the man was very helpful great job done thank you.
18 september 2026
Antwoord van now:pensions
Hi Graham,
Thank you so much for taking the time to share your 5-star review.
We are delighted to hear that you found the process straightforward and that our phone support team was able to provide the clear guidance needed.
Your kind feedback will certainly be passed along to team.
Kind Regards,
Judith
now:pensions
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