NUCO are just excellent! My daughter had an issue with a booking had the pleasure and good fortune to speak with MAEVE LOWTHER - She was just brilliant. So knowledgeable and efficient with the m... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I’ve been on a few Nuco trips, 2x SOS and a ski trip with my uni, and enjoyed them all throughly. George our account manager is excellent, she perfectly creates a welcoming but professional atmosphere... Toon meer
Bedrijf heeft geantwoord
I had a nice experience with the staff member Fin who helped me with my refund. They were extremely helpful, friendly and quick to resolve the issue. My refund was sorted out much faster than I expec... Toon meer
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The NUCO reps were amazing, specifically Heidi and Jenson for the trip to Tignes, Easter 2026. They really made the whole experience fantastic and any problems we had were solved by them as soon as po... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Touroperator
- ook in
- Skivakanties
Over We Are NUCO
Geschreven door het bedrijf
We Are NUCO have been getting students to the mountains since 2012. As The Home of x, we’ve helped thousands of students hit the slopes, and we’re not slowing down.
What is We Are NUCO?
We’re the student-facing arm of NUCO Travel, based in Cheadle, Greater Manchester. We organise university ski and snowboard trips to the Alps and beyond, working directly with university snowsports clubs and committees across the UK and Ireland. We handle everything from transport and accommodation to lift passes and events, so university ski trip organisers don’t have to juggle it all themselves. As part of the NUCO Travel Group, we’ve helped take over 100,000 people to the mountains to date.
What’s included in a We Are NUCO ski holiday package?
Travel and transfers
Accommodation in resort
Lift passes
A full events programme, including après-ski, club nights and festival-style entertainment
Ski and snowboard hire and lessons are available as optional extras.
Which ski resorts does We Are NUCO cover?
We run trips to resorts across France and Andorra, including Alpe d’Huez, Avoriaz, Tignes, Val Thorens, Val d’Isère, Les Deux Alpes, Méribel, Risoul and Pas de la Casa. University clubs we’ve worked with have travelled to resorts including Les Deux Alpes, Risoul, Tignes and Pas de la Casa in recent seasons. Val Thorens, one of our most popular resorts, sits within the Three Valleys, the largest linked ski area in the world.
Do you offer group ski holidays?
Group travel is our bread and butter. We work with university snowsports clubs and societies of all sizes, from a handful of committee members to trips of thousands of students. We coordinate transport, accommodation, lift passes and events under one booking, so club organisers aren’t chasing separate confirmations.
What makes a We Are NUCO trip different?
Our resort reps run the trip on the ground and, alongside our account managers, are core to the We Are NUCO experience. Every trip also includes a full events schedule, from mountain yoga to open-air festival stages.
How do I know my money’s safe?
For UK bookings, we’re ABTOT protected, so your payments are safeguarded in the unlikely event of financial failure. For bookings made in EUR, your payment is protected under a separate insurance policy arranged to safeguard customer prepayments, in line with the Package Holidays and Travel Trade Act 1995 for our Republic of Ireland customers.
Contactgegevens
Beech House, Gatley Road, SK8 1PY, Cheadle, Verenigd Koninkrijk
- 0161 402 3600
- info@nucotravel.com
- nuco-booking.com
4,7
Uitstekend
194 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Website not working
I tried on all of the releases to get the Varsity ticket using the account that I already had, but the website didn't load. When in the end I made a new account, suddenly the website did load. But then I got on the long queue. So in the end I had to buy a ticket from someone else to get the ticket. And then the other account went further on the queue so I got offered a second ticket which I then cancelled.
30 oktober 2025
Antwoord van We Are NUCO
Hi Jovan,
Thank you for taking the time to leave a review. After checking your bookings and our correspondence, I’m a little unsure why you’ve chosen to leave a 1-star rating.
Before the general release, there was an option to book using a flight code. If you had booked a flight and shared your flight confirmation with the Varsity Committee, you would have been guaranteed a place on the trip and received a booking code. These flight codes were used during the first and second release phases.
During the general release, there were still hundreds of people trying to book at once, which did cause some delays when placing deposits. You’re right that the process took a little time — something our development team is always working to improve during high-traffic periods. The trip sold out quickly, meaning many people, like yourself, were initially only able to secure a place on the waiting list.
Fortunately, we were able to upgrade all waiting list bookings to confirmed places, so you did secure a confirmed spot.
As you mentioned in your review, while on the waiting list you found someone with a confirmed booking who could no longer attend, and they transferred their confirmed booking to you.
When your own waitlist booking was later confirmed on 31st October, you no longer needed it. You let us know, and we cancelled that booking with a full refund issued on 1st November. The refund was processed and completed by 6th November, meaning it should have reached your account by 7th November.
We’d really appreciate it if you could email us at info@nucotravel.com to share more details about your experience and why you felt a 1-star review was appropriate.
We’re always eager to improve and ensure all passengers have a positive experience with us.
To summarise — you successfully secured two confirmed bookings for the same trip under different accounts. One was cancelled and fully refunded within 7 days.
Thank you again for your feedback.
Didn‘t receive a refund
3 november 2025
Antwoord van We Are NUCO
Hello, really sorry to see your review.
We looked further into your booking, and you did cancel the holiday package you had booked and as such our standard cancellation fees apply.
You are correct in saying you didn't receive a refund as the cancellation fee was the same amount as you had paid towards your booking.
What has become clear when looking at your booking and communication with our team, is that your reason for cancellation was due to booking onto the other holiday package your group has for the same week and same resort.
As a gesture, we have refunded the deposit from your cancelled booking. Our team have already been in touch with you directly and processed.
You do have a unique situation with your group having two holiday packages for the same week of the season, in the same resort, with crossover of the package inclusions.
Had this not been the case, the cancellation fees, that had been agreed to at the time of creating your account and booking, would have applied.
Thank you
Alice is an absolute legend
Alice is an absolute legend; she helped me with my booking when their AI and other people said it wouldn't be possible. She was polite and considerate through all our interactions, such a helpful and kind person!
31 oktober 2025
Review zonder uitnodiging
Antwoord van We Are NUCO
Thanks so much for your review Aston. We think Alice is pretty great and it's lovely to see you think so too!
If there is anything else you need or that we can help with, please do get in touch, and we hope you have a great trip!
Easy booking system for Uni Trips
Super easy and helpful booking system for uni students booking onto their trips
13 oktober 2025
Review zonder uitnodiging
Antwoord van We Are NUCO
So glad you found it super easy to book, that’s exactly what we’re going for! Hope you have the best time on your trip and thank you for taking the time to leave a review Georgina!
Soooo helpful!
Soooo helpful! Super responsive and great at helping us organise our holiday last season, they made sure to get us the best deals with the most amazing events and it was fab!! Would highly recommend!
24 april 2025
Review zonder uitnodiging
Antwoord van We Are NUCO
Thanks so much for your review Jess! We’re so happy you had such a fab time and that everything came together. Hope we get to do it again this season? There is still time to book if you haven't already!
Nuco reps are THE best
All the Nuco reps are super friendly and made us all at ssn extremely welcome. They go above and beyond to accommodate all of our needs to make Prague one of a kind. I’d highly recommend to anyone to choose them as a travel company and am excited to work alongside them
19 september 2025
Antwoord van We Are NUCO
Hi Freddie, what a great review, thank you! Our team work really hard to make sure all our passengers and committees have the best trips, be that in the mountains, on the Adriatic Sea or the streets of Prague, so we love to see this in feedback and reviews. We can't wait for the SSN Trip!
Best tour company!!!!
Best tour company!!!!
have found it very easy to create a great holiday for our Snowsports team! would highly recommend great customer service and great account managers
20 september 2025
Antwoord van We Are NUCO
What a great review, thank you! We're so happy that you found the booking process so easy and that you mentioned our customer service and account manager teams. We'll be sure to pass this on. Hope you have a great trip!
Best company for great ski trips!
Booked two ski trips with NUCO now and they were amazing!
4 januari 2025
Review zonder uitnodiging
Antwoord van We Are NUCO
Thank you so much for your review Marc. It's great to hear that you've had two amazing ski trips with us. We'll keep them coming!
Lovely staff
22 januari 2025
Review zonder uitnodiging
Antwoord van We Are NUCO
Our staff are such an important part of our passengers' experience, and we love to see comments about the team in reviews. Thank you!
Very good and the staff especially…
Very good and the staff especially Dominic Cluckie and Stuart Robertson are fantastic
7 januari 2025
Review zonder uitnodiging
Antwoord van We Are NUCO
Hi Ryan, thanks for taking the time to leave a review and for naming some of the team. We'll be sure to pass this on to our rep management team!
Very easy to use
Was very good experience easy to use and great customer support
22 januari 2025
Review zonder uitnodiging
Antwoord van We Are NUCO
Hi Michael, great to hear everything has been so easy! Thank you for taking the time to leave us a review.
The company was great to work with and…
The company was great to work with and would always respond to me super fast in the live chat ! Would definitely book another holiday through them again !
4 januari 2025
Review zonder uitnodiging
Antwoord van We Are NUCO
Hi Dom, thanks for your review. Great to hear our team have been responding to your live chats quickly and that you would book with us again. Please get in touch when you are ready to book your next trip!
Great for varsity booking
Staff are lovely and really helpful, coaches are provides for all the events and replies are quick to the customer service
28 december 2024
Review zonder uitnodiging
Antwoord van We Are NUCO
Thanks for your review Lucia. We are so happy to hear that the team you spoke with were so helpful and quick to reply. We hope you have a great Varsity Trip!
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