Banner for We Are NUCO

We Are NUCO Reviews 

194
•
TrustScore 4.5 uit 5

4,7

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

NUCO are just excellent! My daughter had an issue with a booking had the pleasure and good fortune to speak with MAEVE LOWTHER - She was just brilliant. So knowledgeable and efficient with the m... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I’ve been on a few Nuco trips, 2x SOS and a ski trip with my uni, and enjoyed them all throughly. George our account manager is excellent, she perfectly creates a welcoming but professional atmosphere... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I had a nice experience with the staff member Fin who helped me with my refund. They were extremely helpful, friendly and quick to resolve the issue. My refund was sorted out much faster than I expec... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The NUCO reps were amazing, specifically Heidi and Jenson for the trip to Tignes, Easter 2026. They really made the whole experience fantastic and any problems we had were solved by them as soon as po... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Touroperator
  2. ook in
  3. Skivakanties

Over We Are NUCO

Geschreven door het bedrijf


We Are NUCO have been getting students to the mountains since 2012. As The Home of x, we’ve helped thousands of students hit the slopes, and we’re not slowing down.

What is We Are NUCO?
We’re the student-facing arm of NUCO Travel, based in Cheadle, Greater Manchester. We organise university ski and snowboard trips to the Alps and beyond, working directly with university snowsports clubs and committees across the UK and Ireland. We handle everything from transport and accommodation to lift passes and events, so university ski trip organisers don’t have to juggle it all themselves. As part of the NUCO Travel Group, we’ve helped take over 100,000 people to the mountains to date.

What’s included in a We Are NUCO ski holiday package?
Travel and transfers
Accommodation in resort
Lift passes
A full events programme, including après-ski, club nights and festival-style entertainment
Ski and snowboard hire and lessons are available as optional extras.

Which ski resorts does We Are NUCO cover?
We run trips to resorts across France and Andorra, including Alpe d’Huez, Avoriaz, Tignes, Val Thorens, Val d’Isère, Les Deux Alpes, Méribel, Risoul and Pas de la Casa. University clubs we’ve worked with have travelled to resorts including Les Deux Alpes, Risoul, Tignes and Pas de la Casa in recent seasons. Val Thorens, one of our most popular resorts, sits within the Three Valleys, the largest linked ski area in the world.

Do you offer group ski holidays?
Group travel is our bread and butter. We work with university snowsports clubs and societies of all sizes, from a handful of committee members to trips of thousands of students. We coordinate transport, accommodation, lift passes and events under one booking, so club organisers aren’t chasing separate confirmations.

What makes a We Are NUCO trip different?
Our resort reps run the trip on the ground and, alongside our account managers, are core to the We Are NUCO experience. Every trip also includes a full events schedule, from mountain yoga to open-air festival stages.

How do I know my money’s safe?
For UK bookings, we’re ABTOT protected, so your payments are safeguarded in the unlikely event of financial failure. For bookings made in EUR, your payment is protected under a separate insurance policy arranged to safeguard customer prepayments, in line with the Package Holidays and Travel Trade Act 1995 for our Republic of Ireland customers.

Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

194 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 87% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,7

Alle reviews

(194)

179 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Give Emily a raise

What a wonderful trip! Emily R was so helpful, providing great conversation and advice. Please give her a bonus/more shifts, I promise she’s not holding me at gun point whilst I write this. Love

11 december 2025
Review zonder uitnodiging
Logo We Are NUCO

Antwoord van We Are NUCO

She's done it again! Emily coming up with the goods and making sure you guys had a great trip. Thanks so much for the review Will.

Great to hear you had such a good trip, we'll be sure to pass this on to the team.

Beoordeeld met 5 van de 5 sterren

What a wonderful trip

What a wonderful trip ! room rep Emily Richards went above and beyond to make sure we were all sorted and new everything we needed to know whilst providing good chat and vibes.

6 december 2025
Review zonder uitnodiging
Logo We Are NUCO

Antwoord van We Are NUCO

What a wonderful trip? That's what we love to see Rhys.
Thanks so much for leaving a review.
Your shout out for Emily will be passed on aswell so great to hear she really added to your week.

Beoordeeld met 5 van de 5 sterren

nuco

hamish was so fab as a nuco rep - def got into the spirit of the trip w us!

11 december 2025
Review zonder uitnodiging
Logo We Are NUCO

Antwoord van We Are NUCO

Thanks for the review Annabelle, and your Hamish mention, we'll be sure to pass this on.

Beoordeeld met 5 van de 5 sterren

Frankie the GOAT

Frankie was so chill and friendly and loved spending time with him and was so helpful with everything. Sam was also so helpful when figuring out moving in. Had great time.

10 december 2025
Review zonder uitnodiging
Logo We Are NUCO

Antwoord van We Are NUCO

Thanks so much for the review Dan! So happy to hear you had such a great time and the Frankie and Sam really added to that! Brilliant!

Beoordeeld met 5 van de 5 sterren

Georgina saved us

Georgina was the reason our trip was smooth sailing. She made us feel welcome, settled and most of all excited! We cannot wait to come back and do another ski trip!

8 december 2025
Review zonder uitnodiging
Logo We Are NUCO

Antwoord van We Are NUCO

Ah Milly, that's ace and exactly what we want to see. Georgina has been mentioned before as well so we will make sure she gets a shout out.
Our reps are such an important part of your trips and our team so seeing reviews that mention them by name is really great. Thank you.

Beoordeeld met 5 van de 5 sterren

Georgina was the BEST

NUCO very helpful but our room rep, Georgina MADE my trip. Took such good care of us and helped with all our questions! Made the effort to make sure we were all ok :)

11 december 2025
Review zonder uitnodiging
Logo We Are NUCO

Antwoord van We Are NUCO

That's what we love to see Sophia! Thanks so much for sharing your feedback, we'll be sure to pass this on to our rep team.

Beoordeeld met 5 van de 5 sterren

Special mention to Lucia

Special mention to Lucia - she was amazing and so helpful with making the whole trip smoother! Super sweet and had an amazing time:)

11 december 2025
Review zonder uitnodiging
Logo We Are NUCO

Antwoord van We Are NUCO

Hi Raf, thanks so much for your review and shout out for Lucia! So glad to hear you had an amazing time!

Beoordeeld met 1 van de 5 sterren

Horrible company tactics

Horrible company tactics, charges 150 pound non refundable deposit, and even cancellations 5 months before aren’t refundable, they are doing this to students who barely can even afford a holiday, but just so to get a chance for a s space to the ski trip, there were never a very clear statement before payment about this deposit being non refundable, I have passport visas issues that I can no longer depart and they still tell me to sell the ticket myself, never encountered anything like that before

11 december 2025
Review zonder uitnodiging
Logo We Are NUCO

Antwoord van We Are NUCO

Hi there, thank you for taking the time to leave a review. We’re sorry to see that your experience has led to a negative perception.

When you booked your trip, you chose to pay the £150 deposit to secure your place and agreed to our booking terms and conditions at the time of creating your account and making payment.

We know that ski trips are a significant expense, and we work hard to keep costs as low as possible for students, but the decision to proceed with the booking was entirely yours.

In order to secure accommodation, we are required to pay deposits to our suppliers. Your deposit contributes directly towards these costs, which means that cancellation fees still apply regardless of when the booking is made or cancelled. In many cases, we also incur cancellation charges from our suppliers.

We do, however, offer flexibility to help avoid losing your deposit. If you were unable to attend, you had the option to transfer your place to someone else free of charge before the payment deadline. Even after this deadline, a transfer is still possible up until departure day for a £50 admin fee. This meant there were options available to you to avoid losing the non-refundable deposit.

It’s also worth noting that many tour operators and accommodation booking sites such as booking.com or Airbnb, operate under similar policies where payments are non-refundable if free cancellation is not offered and stated.

We don’t feel it’s fair to describe our policies as horrible company tactics, particularly as all cancellation terms were clearly communicated at the time of booking, and alternatives were available to you.

We appreciate your feedback and hope this helps clarify our position.

Beoordeeld met 5 van de 5 sterren

Hamish

As an oversized Oxford University student (yes, the chairs fear me), I, James, would like to extend my most ceremonious praise to our NUCO room rep, Hamish. Never before have I witnessed such a graceful fusion of organisational finesse, bureaucratic wizardry, and sheer human perseverance in the face of student chaos.

This rep didn’t just handle my questions — they cradled them. They didn’t simply answer emails — they embarked upon odysseys of correspondence that would humble even the most seasoned civil servant. When I was confused, they clarified. When I was lost, they guided. When I sent an unnecessarily long message at 2:14am, they responded with saintlike patience.

NUCO should erect a small bronze statue in their honour (I volunteer to help unveil it).

In conclusion: exceptional service, exceptional human, exceptional experience.
Five stars

10 december 2025
Review zonder uitnodiging
Logo We Are NUCO

Antwoord van We Are NUCO

James, this may be one of the most gloriously written reviews we've read.

Thank you so much for the review. Hearing words like this about your rep Hamish and how he helped navigate the occasional maze of emails, questions, and late-night messages is amazing. This is exactly what our reps are there to do and to really enhance your holiday experience. And it certainly sounds like Hamish did just that.

Not sure we'll be able to manage the bronze statue but we'll definitely be passing your review on to our rep management and resort management team so they can pass on to Hamish and make sure he gets a shout-out.

So glad you had such a good trip and we hope you'll join us next year.

Beoordeeld met 5 van de 5 sterren

Nathan and NUCO were amazing!

Nathan was an amazing rep and NUCO made the trip an amazing experience!

9 december 2025
Review zonder uitnodiging
Logo We Are NUCO

Antwoord van We Are NUCO

Thanks so much for the great review Daniel, it really means a lot and we love to hear that you had a great trip.

We've had some great feedback on your rep Nathan and this just adds to it, so thank you.

Beoordeeld met 5 van de 5 sterren

VT2025

Had such a great week, Holly was a great rep!

9 december 2025
Review zonder uitnodiging
Logo We Are NUCO

Antwoord van We Are NUCO

Love to see you had such a good week Zac. Thanks so much for leaving a review and we'll make sure to shout out Holly!

Beoordeeld met 5 van de 5 sterren

Had such a great week

Had such a great week! NUCO was so detailed also Holly was the best room rep ever!

9 december 2025
Review zonder uitnodiging
Logo We Are NUCO

Antwoord van We Are NUCO

Thanks so much for your review Aisling. So happy to see you had such a great week!!

Beoordeeld met 5 van de 5 sterren

WE LOVE MARC

NUCO was great and all, but Marc was exceptional. The love and care he put into making us feel safe and comfortable was unmatched, giving advice in a friendly and accessible way to ensure we had the best possible stay. Even if we don’t get our deposit back, it was all worth it to meet Marc ❤️❤️❤️❤️

9 december 2025
Review zonder uitnodiging
Logo We Are NUCO

Antwoord van We Are NUCO

Thanks so much for your review Freya. We love to see our passengers shouting about their reps as they are such an important part of your trip and what we do.
We always pass these on to the team so thank you for sharing!
So glad you had such a good trip.

Beoordeeld met 5 van de 5 sterren

MARC IS THE BEST

MARC, love that guy so much- what a man. Keep him on the staff. NUCO is nothing without Marc. Such a kind man.

8 december 2025
Review zonder uitnodiging
Logo We Are NUCO

Antwoord van We Are NUCO

We hear you Nelly! Marc's staying on the team!

Beoordeeld met 4 van de 5 sterren

Had a great time this trip

Had a great time this trip - special shout out to our rep Lucia for being so lovely.

9 december 2025
Review zonder uitnodiging
Logo We Are NUCO

Antwoord van We Are NUCO

Thanks so much for your review Charlotte!

Beoordeeld met 5 van de 5 sterren

AMAZING!!

We had the most unreal trip- nothing was too much trouble and NUCO made sure we had everything we needed throughout our ski trip. Cant recommend enough! Would book again in a heartbeat!

20 december 2024
Review zonder uitnodiging
Logo We Are NUCO

Antwoord van We Are NUCO

Thanks so much for your review and recommendation Charlotte!

So glad the trip was everything you hoped for and that our team made sure you had what you needed. Hearing that you would book again has made our day!

Hope you'll be joining us again this season!

Beoordeeld met 5 van de 5 sterren

the most fun ever

Our uni trip was the most fun ever, can’t recommend NUCO enough! The whole team made sure we had the trip of a lifetime but a special shoutout to our rep Katie who went above and beyond. 10/10 service, thank you!!

19 november 2024
Review zonder uitnodiging
Logo We Are NUCO

Antwoord van We Are NUCO

Thanks so much for your review and recommendation Molly. The most fun ever is definitely the kind of review we love to see!

We are genuinely so happy to hear you guys had such a good trip, it's why we do it, for the memories, the fun, the new friends, the lot.
Shout out for Katie received! We'll make sure to pass this on to the team.
Thanks again for the review and we hope to see you in the mountains again this season!

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer