Nutreecosmetics Reviews 179

Antwoord van Nutreecosmetics

3 dagen geleden

Dear Rasha,
Thank you for contacting us.

After reviewing the tracking details for order #NUT16975, we can confirm that your order was placed on May 7 and shipped on May 8. The carrier attempted to continue the delivery process, but on May 12 the shipment was marked as having an incorrect or insufficient address and was held for instructions.

The latest tracking update shows that the package has now been processed as Return to Sender.
Please understand that Nutree Cosmetics shipped the order correctly and on time to the address provided at checkout. It is the customer’s responsibility to enter a complete, accurate, and secure shipping address where the carrier can successfully deliver the package.
Because the delivery issue was caused by an incorrect or insufficient address, this situation is not due to an error by Nutree Cosmetics. Once the package is returned to us, we can review the next steps. If reshipment is possible, a new shipping fee may be required, and we will need a complete and secure delivery address before sending it again.

For delivery-related questions, you may also contact GOFO directly using the carrier information provided in the tracking update: +1 949 688-6032 or cs@mail.gofo.com.

Best regards,
Nutree Cosmetics

Antwoord van Nutreecosmetics

3 dagen geleden geüpdatet

Hello, Thank you for taking the time to deliver positive feedback on your experience with Nutree cosmetics!
We are glad to receive your feedback, hope you would stay with us!




Regards,
Kate

Antwoord van Nutreecosmetics

16 apr 2026

Hi!

Thank you for your order

We see you purchased the smallest size — a great choice to start with. If you plan to continue using the product, you can save up to **35%** by switching to a subscription option.

As a thank-you, you can also use code **CSHELP** for **25% OFF** your next purchase.

Please let us know if you’d like assistance setting up your subscription or choosing the best option for your hair — we’ll be happy to help.

Best regards,
Nutree Team

Antwoord van Nutreecosmetics

7 apr 2026

Dear T,
Thank you for your order and for reaching out.
We’ve reviewed your purchase, and we’d like to clarify that the second item was added as an additional courtesy gift. Your original order amount did not meet the required threshold for that specific free gift under our promotion policy.
To receive free gifts, please make sure your order meets the following minimum amounts:
Spend $49 — Bondox digital book
Spend $75 — Brazilian Bondox Expert 15 g sample / 1 pc
Spend $110 — Brazilian Bondox Expert tube / 1 pc
Spend $125 — Nutree Bondox shot
Spend $199 — Brazilian Bondox Expert 250 ml
You can always check these limits to ensure eligibility for each gift tier.
Of course, we were still happy to include a little extra for you this time.
If you have any questions or need help selecting products to reach a specific gift level, feel free to let us know — we’re here to help.

Antwoord van Nutreecosmetics

23 mrt 2026

Estimado cliente,

Tus palabras realmente calentaron nuestros corazones. Para nosotros, esto significa todo lo que Nutree ha aportado brillo, suavidad y alegría a su rutina de cuidado del cabello. No estamos aquí solo para vender el producto, estamos aquí para mantener su confianza y celebrar su belleza natural.

Gracias por hacernos parte de tu ritual de autocuidado. Si necesita algo, desde consejos sobre productos hasta nuevas recomendaciones, estamos todos en el mensaje.

Con profunda gratitud,

Equipo Nutree

Antwoord van Nutreecosmetics

9 mrt 2026

Glowing feedback like yours reminds us why we do what we do.
We're so happy that Nutree products have helped bring out your hair’s true beauty and strength. Healthy, hydrated hair is powerful — and so are you.

Thank you for letting us be a part of your self-care story. Here's to more confidence, more shine, and more YOU.
With gratitude,
Team Nutree

Antwoord van Nutreecosmetics

6 mrt 2026

Shiny hair, happy heart — and your feedback made our day! 💛
We're beyond grateful that Nutree is working wonders for you. Thank you for trusting us with your hair journey. Keep glowing, and don't hesitate to reach out if we can help in any way!

Thank you for taking the time to share your experience. We're thrilled that Nutree has delivered the shine, moisture, and quality you were looking for. Your satisfaction is not just our goal — it's our standard.

We’ll continue working hard to create products you can rely on. Please don’t hesitate to contact us with any suggestions, questions, or concerns. We're always here to support you.
Warm regards,
Nutree Support Team

Antwoord van Nutreecosmetics

9 mrt 2026

Glowing feedback like yours reminds us why we do what we do.
We're so happy that Nutree products have helped bring out your hair’s true beauty and strength. Healthy, hydrated hair is powerful — and so are you.

Thank you for letting us be a part of your self-care story. Here's to more confidence, more shine, and more YOU.
With gratitude,
Team Nutree

Antwoord van Nutreecosmetics

14 jan 2026

Thank you for the kind words — we're over the moon that Nutree has made such a difference for your hair!

If you ever want to explore more, we’d love to guide you through our collections — whether it’s deep repair, daily care, or frizz control. Your hair deserves the best, and we’re always here to help you find it.
Don’t hesitate to reach out — your next favorite might just be one message away.
With care,
Nutree Cosmetics

Antwoord van Nutreecosmetics

14 jan 2026

Hello dear Kris,
Apologies for reaching out again, and thank you for your patience.

After a thorough internal review, our team has taken the following steps to resolve the situation:
your free return label was issued immediately.

We sincerely apologize once more for the delay and any miscommunication you may have experienced. We fully understand how frustrating this may have been, and we acknowledge that the resolution process may not have met your expectations — for that, we are truly sorry.

At Nutree Cosmetics, we deeply value our customers and long-term partnerships. Your satisfaction means everything to us, and we are committed to earning back your trust.

We genuinely hope you’ll continue to enjoy our products and give us the chance to serve you better in the future. Your feedback helps us grow, and we’re always here to support you.

Antwoord van Nutreecosmetics

14 jan 2026

Thank you for taking the time to share your experience. We're thrilled that Nutree has delivered the shine, moisture, and quality you were looking for. Your satisfaction is not just our goal — it's our standard.

We’ll continue working hard to create products you can rely on. Please don’t hesitate to contact us with any suggestions, questions, or concerns. We're always here to support you.
Warm regards,
Nutree Support Team

Glowing feedback like yours reminds us why we do what we do.
We're so happy that Nutree products have helped bring out your hair’s true beauty and strength. Healthy, hydrated hair is powerful — and so are you.

Thank you for letting us be a part of your self-care story. Here's to more confidence, more shine, and more YOU.
With gratitude,
Team Nutree

Antwoord van Nutreecosmetics

17 okt 2025

Dear customer, according to our recent tracking updates, your order with Tracking Number:
LX656036152US was delivered in CANADA at 11:00 am on October 15, 2025. Dear customer,
we’re happy to offer you an exclusive discount for your future orders - use code CSHI to get $10 OFF any purchase. Enjoy your shopping and thank you for choosing us!

Antwoord van Nutreecosmetics

17 okt 2025

Dear Customer,
Your words truly warmed our hearts. It means everything to us that Nutree has brought shine, softness, and joy to your hair care routine. We're not just here to sell a product — we're here to support your confidence and celebrate your natural beauty.
Thank you for making us a part of your self-care ritual. If there’s anything you ever need — from product tips to new recommendations — we’re just a message away.
With deep appreciation,
Nutree Team

Antwoord van Nutreecosmetics

15 sep 2025

Hello dear ,
We’re truly sorry to hear that your experience didn’t meet your expectations.
At Nutree Cosmetics, your satisfaction is one of our core values. We believe that every customer deserves high-quality service and results they can feel confident about — and we’re committed to making that happen.

Please accept our sincerest apologies for any inconvenience caused. I would personally like to assist in resolving this matter to your full satisfaction.

Would you be open to receiving an alternative product of your choice along with a refund or store credit for the current item? We want to ensure you end up with something you love — and regain your trust in the process.

Dear customer, I'm glad to offer you an additional discount OFF-CODE,
Please, use it for any of your future orders!

CSFIX - 30% OFF

Warm regards,
Customer Support Team
Nutree Cosmetics

Antwoord van Nutreecosmetics

15 sep 2025

Thank you for taking the time to share your experience. We're thrilled that Nutree has delivered the shine, moisture, and quality you were looking for. Your satisfaction is not just our goal — it's our standard.

We’ll continue working hard to create products you can rely on. Please don’t hesitate to contact us with any suggestions, questions, or concerns. We're always here to support you.
Warm regards,
Nutree Support Team

Glowing feedback like yours reminds us why we do what we do.
We're so happy that Nutree products have helped bring out your hair’s true beauty and strength. Healthy, hydrated hair is powerful — and so are you.

Thank you for letting us be a part of your self-care story. Here's to more confidence, more shine, and more YOU.
With gratitude,
Team Nutree

Antwoord van Nutreecosmetics

15 sep 2025

Dear Kg, We’re sorry your experience wasn’t what you expected—it’s never easy to feel like something you purchased didn’t bring the results you hoped for. Hair care is deeply individual, and curls, waves, and textures all respond in different ways. We hear your concern about dryness and hair shedding, and we know how alarming that can feel. Your note about the fragrance and shipping fees is also valid—these are the kinds of details that affect overall satisfaction, and your perspective matters to us.
While we can’t undo the disappointment, we want to acknowledge the time you took to share this with us. Every review, even critical ones, helps us learn what customers truly value and where we can improve. We understand your frustration about cost versus results, and we’ll continue striving to make sure every part of the experience—from performance to pricing to shipping—feels fair.
As a token of appreciation, we’d like to offer you 20% off your next purchase with code
CSOURAPOLOGISE5.

If you choose to give us another try, we hope your next experience is far more positive.

We know how disappointing it can be when a product doesn’t meet expectations, and we want to thank you for sharing such honest details. Our goal is always to create products that support healthy, happy hair, but we also know that no single formula will work for everyone. With curls, waves, and coils, small differences in texture can make a big impact on results, so your feedback on dryness and hair shedding is very valuable to us.

Antwoord van Nutreecosmetics

15 sep 2025

Thank you for the kind words — we're over the moon that Nutree has made such a difference for your hair!

If you ever want to explore more, we’d love to guide you through our collections — whether it’s deep repair, daily care, or frizz control. Your hair deserves the best, and we’re always here to help you find it.
Don’t hesitate to reach out — your next favorite might just be one message away.
With care,
Nutree Cosmetics

Antwoord van Nutreecosmetics

11 aug 2025

Thank you for the kind words — we're over the moon that Nutree has made such a difference for your hair!

If you ever want to explore more, we’d love to guide you through our collections — whether it’s deep repair, daily care, or frizz control. Your hair deserves the best, and we’re always here to help you find it.
Don’t hesitate to reach out — your next favorite might just be one message away.
With care,
Nutree Cosmetics

Antwoord van Nutreecosmetics

17 jul 2025

Dear Customer,
Your words truly warmed our hearts. It means everything to us that Nutree has brought shine, softness, and joy to your hair care routine. We're not just here to sell a product — we're here to support your confidence and celebrate your natural beauty.
Thank you for making us a part of your self-care ritual. If there’s anything you ever need — from product tips to new recommendations — we’re just a message away.
With deep appreciation,
Nutree Team

Antwoord van Nutreecosmetics

14 jul 2025

Dear Michele,
Thank you again for your patience and communication throughout this process. I truly understand your frustration, and I want to make sure everything is resolved clearly and respectfully.
After reviewing your case, here’s a quick summary of what’s been done:
The replacement kit we sent from our store included gloves, though none of our kits include a brush. We're sorry this wasn’t clearly communicated earlier.
To avoid further inconvenience, we’ve gone ahead and issued a full refund for your original Amazon order. You’re welcome to repurchase the product at your convenience, either from Amazon or directly from our website.
To thank you for your understanding and continued interest, we’d like to offer you a 25% discount code for your next purchase on our website:

CSOURAPOLOGISE5
– valid for any product, including the kits
If you’d like help selecting a product that’s a better fit for your hair type, just let us know — we’ll be happy to guide you.
We truly appreciate your patience and hope to provide a much smoother experience moving forward.

CS Support