I ordered some outdoor chairs from NWOF which were scratched when they arrived (likely caused by transit by the delivery company). Without hesitation Rebecca arranged for some replacements and then p... Toon meer
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Lees wat reviewers zeggen
Fantastic company. Great prices. Fast delivery. In a day and age when you come to expect poor Customer Service, they were brilliant. They were so helpful with all of my queries as I was buying off... Toon meer
Came across this company by chance whilst researching office chairs on line. They offered good quality products at reasonable price. The ordering was straight forward and I enjoy using my new chair. T... Toon meer
Bedrijf heeft geantwoord
I used NWOF to furnish my office, the prices are great, delivery was very quick and the aftersales team were great. Over a year later I had the arm of my chair break off and they arranged for... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
North West Office Furniture | Huge range of quality office furniture including office chairs, office desks, office storage, home office desks & much more
Contactgegevens
Unit 4A Roeacre Business Park, OL10 1PN, Heywood, Greater Manchester, Verenigd Koninkrijk
- 01706869888
- sales@nwof.co.uk
- nwof.co.uk
4,8
Uitstekend
293 reviews
Vraagt klanten om een review
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Had a problem with shipping damage
Had a problem with shipping damage, but they were easy to deal with and promptly resolved the issue
24 maart 2023
The right item at a great price arrived…
The right item at a great price arrived really quickly and in perfect condition.
A great service.
Recommended!
20 februari 2023
Very happy with my chair
Very happy with my chair. Quick delivery and reasonable price
21 februari 2023
Love the desks but paid an extra £20…
Love the desks but paid an extra £20 for next day delivery on a Saturday. Expected them to arrive on Monday. Had a phone call at 12:30 on the Monday asking could they deliver on Wednesday. I said I paid extra for next day delivery so would expect them on Tuesday at the latest but the agent said, it is past 12pm. Too late for tomorrow. I did not choose to be phoned after 12pm. The desks finally arrived on Thursday!
2 februari 2023
Antwoord van North West Office Furniture
Hi Mrs Lambertz,
Thank you for your feedback. Firstly we’re sorry you are unhappy with the delivery service, as mentioned via email we were not made aware of any issues with your order until you left your Trustpilot review. If we had known at the time we would’ve done our best to resolve the issue with our delivery partners to avoid any disappointment. We must point out that we do not advertise or guarantee a ‘Next Day’ service on any of our products, our Express Delivery service is 1-2 working days and as stated on our website is valid Monday-Friday. All orders placed over the weekend are processed on Monday morning as we are not open on Saturday/Sunday nor are our suppliers.
Your order was processed on Monday morning and we would’ve expected the delivery to take place on the Tuesday as we had confirmation of booking from our delivery partner at 9:42am. Unfortunately as we mentioned via email we do work with external delivery companies and sometimes they have delays and backlogs which are completely out of our control. Our transport partner did try to book this for Wednesday but were told that you couldn’t accept the delivery hence why it was then rebooked for the next working day (Thursday).
We completely understand your disappointment that delivery was not done on the day you wanted but all of our delivery information is available on our website and we can only help in situations like this if we are made aware of the issue at the time.
Kind Regards
The NWOF Team
Zure office chair
Great service delivered on time. Quality of product exceeded expectations.
26 januari 2023
It is a sturdy chair
It is a sturdy chair, well built. My husband loves it. I was worried because he is really tall, but the chair is perfect.
2 februari 2023
Reasonable price quick delivery good service
Reasonable price, quick delivery, quick and satisfactory response to complaint (but later I realized that the complaint was my mistake).
12 januari 2023
Excellent product and super quick delivery. The website was easy to use and the chair I brought was amazing
Excellent product and really quick service
22 januari 2023
Quality of the furniture is great
Quality of the furniture is great, very impressed. For the price I did not expect something of this quality.
12 januari 2023
I wish all companies were this good
I wish all companies were this good. They delivered all the way from the other side of the country THE NEXT MORNING with no extra cost to me! Good quality product. The delivery driver was a lovely guy too. :)
4 januari 2023
Great service - would definitely use NWOF again
Great service from NWOF! Would definitely use them against
13 januari 2023
Great service provided by NWOF
Great service provided by NWOF, from ordering to delivery they were really helpful and we’re really happy with the office furniture we ordered.
5 januari 2023
Fantastic customer service
Fantastic customer service, really on the ball and proactive, and incredibly quick to respond and helpful!
19 december 2022
Fast delivery and great quality
Ordered a new office chair on the Monday, it arrived Wednesday evening in perfect condition, no missing parts. Easy to build and great quality.
30 november 2022
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