I ordered some outdoor chairs from NWOF which were scratched when they arrived (likely caused by transit by the delivery company). Without hesitation Rebecca arranged for some replacements and then p... Toon meer
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Lees wat reviewers zeggen
Fantastic company. Great prices. Fast delivery. In a day and age when you come to expect poor Customer Service, they were brilliant. They were so helpful with all of my queries as I was buying off... Toon meer
Came across this company by chance whilst researching office chairs on line. They offered good quality products at reasonable price. The ordering was straight forward and I enjoy using my new chair. T... Toon meer
Bedrijf heeft geantwoord
I used NWOF to furnish my office, the prices are great, delivery was very quick and the aftersales team were great. Over a year later I had the arm of my chair break off and they arranged for... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
North West Office Furniture | Huge range of quality office furniture including office chairs, office desks, office storage, home office desks & much more
Contactgegevens
Unit 4A Roeacre Business Park, OL10 1PN, Heywood, Greater Manchester, Verenigd Koninkrijk
- 01706869888
- sales@nwof.co.uk
- nwof.co.uk
4,8
Uitstekend
293 reviews
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What fantastic service
What fantastic service! Ordered my computer chair on Saturday; delivered Tuesday. And when I emailed for delivery advice, got a reply within 8 minutes.
Oh, the chair, by the way, is perfect.
16 augustus 2023
Review zonder uitnodiging
Excellent service.
Excellent service.
Easy to order from website. Competitively priced, quality products, good customer service
30 juli 2023
Great communication
Great communication, speedy delivery and great quality product for the very reasonable cost.
29 juni 2023
very easy website to use
ordered our tables on the website very easy to use.
used the online chat that is available very helpful.
ordered and paid and the delivery was booked for two days after.
when order arrived the quality of the the 5 tables i ordered was brilliant.
thank you for making this experience enjoyable.
tables great value for money.
25 juni 2023
Unfortunitely the chair we ordered was…
Unfortunitely the chair we ordered was not suitable, but they were happy enought to take it back for a full rfund.
21 juni 2023
Excellent customer service team.
8 mei 2023
Pleasantly surprised and quick delivery
I’d not heard of this company before so I felt abit skeptical. After looking ok trust pilot for reviews I did see a lot of positive reviews, some reviews did seem abit staged but I overlooked this. All in all, I was pleasantly surprised with a) how quick the product was delivered (I ordered a desk chair - Travis grey mesh); b) how easily the chair could be assembled and c) how comfortable the chair is - as someone who is constantly complaining about lower back stiffness.
Really happy with the purchase and would definitely order at from this company. My only advice for anyone thinking whether to order from NWOF if that be sure with the product before you order because I believe you cannot refund something once you open it. It’s hard to order office chairs without having sat on them first but I ensured it was the same chair I use at my office to avoid that pothole.
30 mei 2023
Excellent supplier in all areas of…
Excellent supplier in all areas of ordering, delivery and product.
25 mei 2023
quickly delivered and very helpful
22 mei 2023
Great choice
Great choice, fair price, instant invoicing, prompt delivery, just what you need
21 mei 2023
Office Chair
Accurately described. Prompt delivery. Packaging could have been better, as part of the chair was protruding through the cardboard box. Fortunately no damage had occurred to the chair.
8 mei 2023
Very helpful.
8 mei 2023
Read the returns policy before you buy.
The chair I bought is disappointing but the returns policy makes it almost impossible to return an item.
8 mei 2023
Antwoord van North West Office Furniture
Hi Rose,
Thank you for your feedback. Firstly we’re sorry you were not happy with your chair, we’ve searched our system and cannot find any correspondence from you regarding issues with your order. We would always do our best to help if we are aware of any problems with our products as customer satisfaction is very important to us.
We do our best to make returning items as simple as possible but unfortunately once office furniture is unpacked and assembled it’s very difficult to repackage the item as it was delivered which means in most cases it cannot be resold as a ‘new’ product. We understand this is frustrating and far from ideal but unfortunately this is industry-standard for office furniture. We offer a full 30 day money back guarantee providing items are in their original packaging as delivered and all of our products are also fully covered by warranty periods of at least one year.
We understand and accept that a chair for example, needs to be sat on to know whether it’s suitable and we do have an open showroom for this purpose as we would always recommend trying a chair before buying it for the reasons above. Again we understand this is not always possible due to location but we do actively advise customers not to purchase chairs in particular if they are unsure due to the issues with returning items such as this.
We’d be more than happy to look into this further, you can contact us at sales@nwof.co.uk as we would very much appreciate your feedback as to why the chair isn’t as expected.
Kind regards
The NWOF Team
good prices
good prices, was able to get hold of customer services without problem, great delivery times. great quality.
1 mei 2023
Very positive experience
Very positive experience from beginning to end. Polite, friendly and helpful staff and delivery guys. Product good quality, fast delivery and well packaged. Very happy! Thank you.
27 april 2023
Buying the Zeus high back chair was an…
Buying the Zeus high back chair was an outstanding experience from start to finish. Excellent pre order communication and all my questions were answered; delivery within 2 days; nothing missing from the package, AND the cheapest price by far (compared to at least 9 competitors). Nobody could ask for, or receive, more. Highly recommended.
25 april 2023
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