I ordered some outdoor chairs from NWOF which were scratched when they arrived (likely caused by transit by the delivery company). Without hesitation Rebecca arranged for some replacements and then p... Toon meer
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Lees wat reviewers zeggen
Fantastic company. Great prices. Fast delivery. In a day and age when you come to expect poor Customer Service, they were brilliant. They were so helpful with all of my queries as I was buying off... Toon meer
Came across this company by chance whilst researching office chairs on line. They offered good quality products at reasonable price. The ordering was straight forward and I enjoy using my new chair. T... Toon meer
Bedrijf heeft geantwoord
I used NWOF to furnish my office, the prices are great, delivery was very quick and the aftersales team were great. Over a year later I had the arm of my chair break off and they arranged for... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
North West Office Furniture | Huge range of quality office furniture including office chairs, office desks, office storage, home office desks & much more
Contactgegevens
Unit 4A Roeacre Business Park, OL10 1PN, Heywood, Greater Manchester, Verenigd Koninkrijk
- 01706869888
- sales@nwof.co.uk
- nwof.co.uk
4,8
Uitstekend
293 reviews
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product is good and as advertised at a…
product is good and as advertised at a reasonable cost.the packaging and presentation were spot on. slight delay in delivery by dpd but communication was good. a great outcome and service.well done from a 87 year old.thank you
22 januari 2026
Competitive
Fast, efficient friendly service.
Good quality products delivered on time.
Very competitive prices.
2 januari 2026
Ordering was straightforward
Ordering was straightforward, and the delivery was prompt and efficient. When I had a question, the customer service was outstanding. The chairs I bought are of exceptional quality.
8 januari 2026
Review zonder uitnodiging
Exceptional Customer Service
I placed an order for 3 Harland barstools on Sunday 4th January. Within an hour of placing the order Rebecca from sales at NWOF replied to me informing me that I had potentially ordered the wrong barstools for domestic use due to their 750mm height. She suggested that I check to avoid a returns fee plus a re-stocking fee. This proved to be correct, and Rebecca promptly processed the cancellation of my order and full refund. This was all conducted on the evening of Sunday 4th January. In my opinion an above and beyond customer service. Based on my experience I would not hesitate to use NWOF again in the future should they have the product I need.
4 januari 2026
Review zonder uitnodiging
Poor Delivery Service.
It would much improve the customer’s experience if you employed a carrier who treated them as a human being rather than a robot. Personally I objected to being informed of a provisional delivery date, without any proposed time slot, and then required to reply within a very short time or have the proposed date altered. It made for a stressful experience both before and at the time of delivery. Try using a reputable delivery company that can give a firm date and time - and then stick to it.
26 november 2025
Antwoord van North West Office Furniture
Hi Ted,
Thank you for your review. First of all we’re sorry to hear that you were not satisfied with the delivery service. These items are made and shipped directly from the Bisley factory and as such we have very limited control over the delivery service and carriers used. That being said we are naturally disappointed to hear you were not happy with the service as this is the first time we’ve had feedback like this regarding this type of delivery.
When orders are placed for Bisley items an email is sent usually within 48 hours with an estimated delivery date, this email was sent on 3rd November with an estimated date of 29th November - 1st December. Looking at the system the order was indeed delivered on 1st December and Furdeco would usually contact the end user prior to delivery to confirm the date scheduled is suitable. This admittedly can be done via text when a mobile number is provided and is an automated system unless there is no response from the end user at which point Furdeco/Bisley would make us aware and we would then attempt to contact the customer directly to arrange delivery. It does however look like Furdeco tried to call five times prior to the delivery being confirmed via text.
The carriers will plan routes in advance and delivery slots may fill up which is why there may be a window in which suggested delivery dates need to be confirmed/rejected but we would not expect there to be an unreasonable time limit on responding to this. We have reached out via email to ask for a bit more information so we know exactly what the issues were with this delivery. Feedback like this is taken very seriously and this will be reviewed internally and with the other parties involved.
Our sales office is open Monday-Friday and our team would be more than willing to assist with issues like this by getting in touch with the carriers on your behalf if we are aware of potential delivery issues at the time.
We await your response to our email so we can look into this further for you.
Kind regards
The NWOF Team
Great delivery experience
The delivery was very quick and the agent communicated clearly about delivery expectations. I also love the product and found it's a perfect fit for my home office.
24 november 2025
I was given a call the day before to…
I was given a call the day before to let me know delivery and again on the day of delivery to give me a more precise time of delivery.
Very pleased with the products
20 oktober 2025
What an amazing company
What an amazing company - fantastic prices, responsive and helpful customer service and nothing too much trouble. Would highly recommend.
22 oktober 2025
efficient professional communication
efficient professional communication. I highly recommend the NWOF.
20 oktober 2025
Great company
Great value desks, delivered promptly and easy to assemble. Very satisfied
29 september 2025
Excellent value quality product that…
Excellent value quality product that arrived quickly
24 september 2025
Super quality chairs
easy to order from & quick efficient delivery.
Excellent customer service when I had a query.
The chairs I purchased are super quality.
24 september 2025
Excellent product and service
Great product at a great price and great delivery service.
24 september 2025
Ordered a stand up desk for our office…
Ordered a stand up desk for our office and it was delivered extremely quickly and at a great price compared to elsewhere! Thanks again from Snowdon Recruitment
23 september 2025
Review zonder uitnodiging
Perfect quality furniture delivered…
Perfect quality furniture delivered very quickly and about half the price of other sellers. Thank you.
19 september 2025
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