Found a good deal and purchased a few items in the sale. Order cancelled without explanation. The cancellation email advised me that the Canterbury website would be down for two weeks immediately afte... Toon meer
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Lees wat reviewers zeggen
Great experience from this website. Website had good photos of the items for sale which made choosing easier. The checkout was pretty seamless. The packaging and shipping was excellent. Goods arrived... Toon meer
Rugby jersey didn't fit as sizing is different between ranges which is crazy. Not a small difference either at least 2 full sizes. Also despite NZ store is charged through international merchant so g... Toon meer
Bedrijf heeft geantwoord
Super fast shipping, Boyf loves the pants - he wears them fishing, hunting and everywhere else. He wore his old ones until they were falling to pieces (literally) but they lasted years!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over nz.canterbury.com
Geschreven door het bedrijf
Canterbury of New Zealand was established back in 1904 when John Lane, Pringle Walker and Alfred Rudkin began producing woollen garments deep in the Canterbury Province of New Zealand. Before long, they were making uniforms for the army during the First World War, and they earned themselves a reputation for manufacturing tough, durable kit. So much so, the legendary All Blacks rugby team approached them to produce rugby attire in which they could play.
The rest as they say is history; Canterbury of New Zealand outfitted the All Blacks team for over 75 years and is now the largest dedicated rugby brand in the world. Canterbury currently supplies kit to numerous high-profile national rugby teams; England Rugby and Ireland Rugby, as well as leading clubs such as Bath and Ospreys.
The brand has its roots firmly in the southern hemisphere with its spiritual home in New Zealand. The Kiwi heritage strongly influences both the design of Canterbury product and the ethos of the company.
Contactgegevens
Canterbury Customer Service, CW9 7RA, Northwich, Verenigd Koninkrijk
- +64 (80) 0633140
- customer.experience@thehutgroup.com
- nz.canterbury.com
4,2
Goed
586 reviews
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The product ordered was not available
The product ordered was not available. On the website it showed current stock.
24 maart 2026
Antwoord van nz.canterbury.com
Hello Andrew,
We regret that the product was unavailable despite showing in stock online. We appreciate your feedback and we'll review our inventory system.
A message has been sent to your account.
Kind regards,
Liam
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
I returned an item
I returned an item , followed the tracking said it was their , threw it out thinking I should have refund soon. Weeks later still nothing
10 maart 2026
Antwoord van nz.canterbury.com
Hello Mel,
We regret to hear about the trouble regarding your return and refund. We know it's frustrating when weeks pass without receiving it. We'll look into it.
A message has been sent to your account.
Kind regards,
Liam
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Great quality product
14 maart 2026
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Was just an easy process and quick…
Was just an easy process and quick delivery of quality products
14 maart 2026
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
It was much easier to order online…
It was much easier to order online direct ,, takes the hassle out of shopping around ,, very happy delivery was fast and on time ,,
9 maart 2026
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Don't like the button not being hidden anymore
Not my first time buying this black rugby jersey. But they have changed the design. The white buttons used to be hidden between two parts of the fabric. Now they have made the button hole go all the way through, so you get a random white button poking out. Feels like a cost saving measure as it's less sewing, but the aesthetic is not it anymore.
16 maart 2026
Antwoord van nz.canterbury.com
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Leah
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
It's been 3 weeks and still haven't…
It's been 3 weeks and still haven't received my boots or any txs to say where they are......very disappointing
26 februari 2026
Antwoord van nz.canterbury.com
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Easy checkout and payment
Easy checkout and payment. Delivery was faster than expected.
Products have met my expectations because they are exactly as they appear on the website,
Thanks
14 maart 2026
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Fantastic service when wrong size…
Fantastic service when wrong size arrived, great communication and problem solved easily and quickly.
14 maart 2026
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Not the right size
I like the brand but it's not true to size. I'm a size m so i bought size m shorts and they were more like a size s. So I bought 2 more shorts because i like the brand but Instead I put down size L's and they were still tight on me and not what i was wanting. I recommend going a size or even two sizes up if you are looking for comfort.
14 maart 2026
Antwoord van nz.canterbury.com
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the return of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Great boots and fast shipping
9 maart 2026
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
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