Great experience from this website. Website had good photos of the items for sale which made choosing easier. The checkout was pretty seamless. The packaging and shipping was excellent. Goods arrived... Toon meer
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Lees wat reviewers zeggen
Rugby jersey didn't fit as sizing is different between ranges which is crazy. Not a small difference either at least 2 full sizes. Also despite NZ store is charged through international merchant so g... Toon meer
Bedrijf heeft geantwoord
Shoes were great, matched the description perfectly! Unfortunately they were too big so I printed a return label only to find that returns/exchanges are at the expense of the buyer. Fair enough, my fa... Toon meer
Bedrijf heeft geantwoord
Super fast shipping, Boyf loves the pants - he wears them fishing, hunting and everywhere else. He wore his old ones until they were falling to pieces (literally) but they lasted years!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over nz.canterbury.com
Geschreven door het bedrijf
Canterbury of New Zealand was established back in 1904 when John Lane, Pringle Walker and Alfred Rudkin began producing woollen garments deep in the Canterbury Province of New Zealand. Before long, they were making uniforms for the army during the First World War, and they earned themselves a reputation for manufacturing tough, durable kit. So much so, the legendary All Blacks rugby team approached them to produce rugby attire in which they could play.
The rest as they say is history; Canterbury of New Zealand outfitted the All Blacks team for over 75 years and is now the largest dedicated rugby brand in the world. Canterbury currently supplies kit to numerous high-profile national rugby teams; England Rugby and Ireland Rugby, as well as leading clubs such as Bath and Ospreys.
The brand has its roots firmly in the southern hemisphere with its spiritual home in New Zealand. The Kiwi heritage strongly influences both the design of Canterbury product and the ethos of the company.
Contactgegevens
Canterbury Customer Service, CW9 7RA, Northwich, Verenigd Koninkrijk
- +64 (80) 0633140
- customer.experience@thehutgroup.com
- nz.canterbury.com
4,2
Goed
585 reviews
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Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal customers.
Your feedback helps us to maintain and improve our services, and the team will be very pleased to hear your kind comments.
If you have any questions or queries, please do not hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind regards,
Natalia
Cancelled order no matter what I…
Cancelled order no matter what I do,it's frustrating and annoying not to mention a waste of time every time,for whatever reasons unknown to me my order is always cancelled shortly after,I wonder how much business is lost because of this exact same reason,I wouldn't even bother if I was you
29 mei 2026
Antwoord van nz.canterbury.com
HI,
I genuinely appreciate you taking the time to share your feedback. We are truly sorry to hear about the repeated cancellations and the frustration this has caused. We are actively investigating the reasons behind these issues to prevent them from happening again.
I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia
Purchased over the Internet
Purchased over the Internet - parcel arrived promptly and was as described so very happy and great quality!
23 mei 2026
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Excellent service and very prompt…
Excellent service and very prompt delivery. Item was exactly as described. Thank you.
28 mei 2026
Antwoord van nz.canterbury.com
Hello,
Thank you for taking the time to leave your review!
It is always a pleasure to receive this feedback from our loyal customers.
Your feedback helps us to maintain and improve our services, and the team will be very pleased to hear your kind comments.
If you have any questions or queries, please do not hesitate to contact us and we will be happy to help.
Kind regards,
Natalia
these west tigers stadium pants are…Rubbish
these west tigers stadium pants are poor design, xxl and there is no room for big legs or any sort of glutes, they pull themselves down when you walk, horrible to put on the liner gets caught every time on feet coming through, shocking. these are totally different to the normal cantabury classics track pants, draw string and waist elastic poor quality. wish i didnt buy them
13 mei 2026
Antwoord van nz.canterbury.com
Hello Rory,
We are genuinely sorry to hear about your disappointing experience with the West Tigers stadium pants. We appreciate you bringing these design and quality concerns to our attention, especially regarding the fit, liner, drawstring, and elastic. Your detailed feedback is very important to us as we continuously work to improve our products.
A message has been sent to your account.
Kind regards,
Liam
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal customers.
Your feedback helps us to maintain and improve our services, and the team will be very pleased to hear your kind comments.
If you have any questions or queries, please do not hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind regards,
Natalia
Rugby jersey didn't fit as sizing is…
Rugby jersey didn't fit as sizing is different between ranges which is crazy. Not a small difference either at least 2 full sizes. Also despite NZ store is charged through international merchant so got stung with fees. Yes I could return it but ends up expensive when postage etc taken into account.
30 januari 2026
Antwoord van nz.canterbury.com
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Great service awesome product at an…
Great service awesome product at an even better price
17 mei 2026
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Very happy with my purchase
I purchased too tshirts and a hoodie, I'm a big guy so not many stores stock or sell my size and delivery was nice and fast arrived within a few days after purchasing and also being a kiwi/nz company I would definitely be back to purchase more clothing in the near future and would highly recommend to all thanks
12 mei 2026
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I expect better service from a NZ brand
Ordered wrong size in the stadium trackies (they seem to run exceptionally large). Instead of being able to just exchange the item for the right size, they force you to return the item get a refund then buy the same item again. Inefficient and promotes a SHEIN-type consumption model where people buy multiple of the same item in different sizes then just send back the ones that don’t fit for a refund. Really disappointing experience. Needless to say I didn’t re-buy the same pair of pants, I’ll find my trackies elsewhere.
8 mei 2026
Antwoord van nz.canterbury.com
Hello Georgia,
We appreciate you sharing your feedback regarding our exchange process. We are sorry to hear that our policy caused frustration and led to a disappointing experience. We are always looking for ways to improve, and your comments about the inefficiency and consumption model are valuable. We will certainly review our procedures to enhance customer satisfaction.
A message has been sent to your account.
Kind regards,
Liam
Great sales
Great sales. Great quality items and the shipping came a day earlier than projected
17 mei 2026
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Easy to contact and returns are great
17 mei 2026
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Well made clothing that lasts and fits…
Well made clothing that lasts and fits strong farming kiwi youth rather than skin & bone people. Fast service.
15 mei 2026
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Ease of purchase and sale dissapointing delivery
Ease of purchase and sale. What let the experience down was delivery. Paid extra for express delivery ordered before 12 for same day send off and did not recieve boots til a week later. Was disappointed as boots were required for trainings and game and had to miss out due to courier let down
14 mei 2026
Antwoord van nz.canterbury.com
Hello
Thank you for leaving your review.
I am sorry to hear that on this occasion you experienced an issue with your delivery. We work closely with our courier partners to ensure a swift and simple delivery, and I do apologise that on this occasion this was not the experience you had.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,Natalia
Quality at a great price.
I do not have the items yet as it was delivered in New Zealand but Canterbury brand has never disappointed me with quality and style.
6 mei 2026
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal customers.
Your feedback helps us to maintain and improve our services, and the team will be very pleased to hear your kind comments.
If you have any questions or queries, please do not hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind regards,
Natalia
Great attitude.
Great attitude.. good feedback and really engaging. Overall great experience
21 mei 2026
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal customers.
Your feedback helps us to maintain and improve our services, and the team will be very pleased to hear your kind comments.
If you have any questions or queries, please do not hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind regards,
Natalia
The product (medium classic backpack)…
The product (medium classic backpack) was still sold by you guys which was really good. I'd had my old identical one for many years, using it to and from work. It wore very well, had great strong stitching etc at the carrying loop and at the top of the straps. I only had to replace it because the lining was finally disintegrating.
7 mei 2026
Antwoord van nz.canterbury.com
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal customers.
Your feedback helps us to maintain and improve our services, and the team will be very pleased to hear your kind comments.
If you have any questions or queries, please do not hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind regards,
Natalia
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