Well, first of all, everyone I have spoken to regarding an order I’ve made with Oak Max they’re very kind very professional. I have ordered 7 planks for my Staircase. I can’t wait to finish them and p... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
being able to collect the timber without having to pay expensive one fee fits all delivery was a real plus for me. Timber was just what I needed and the price was very competative. I will definately u... Toon meer
Chose my sizes of oak beams and lengths to create a fantastic oak porch, with glass roof, from order to delivery, communication and deliver 100%. The young lady who called on 2 occasions to let me k... Toon meer
Bedrijf heeft geantwoord
The product is fine. However to hire a delivery company to deliver 30 railway sleepers who don’t have the facilities to unload from the lorry and expect you to provide 2 people to do it is not good en... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We stock affordable oak hardwood beams, planks & landscaping sleepers, which can be used in a variety of ways around your garden: to create patios, lawn & border edging, outdoor furniture, raised flower beds, planters or other DIY projects.
Contactgegevens
Regents Park Road, N3 2LJ, London, Verenigd Koninkrijk
- +44 20 3807 6331
- info@oakmax.co.uk
- oakmax.co.uk
4,7
Uitstekend
364 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I did purchase 3 oak beams 150m x 150mm…
I did purchase 3 oak beams 150m x 150mm x 2.5m and paid £ 139.00 for each + delivery .
When the beams arrived one of them was a bad quality and damaged once I reported the staff told they will refund 50% of the £ 139.00 which i agreed after one week they send me £ 23.00 as refund.not happy at all won,t recommend anyone to buy from this company.
4 december 2025
Review zonder uitnodiging
Antwoord van OakMax Limited
Hi Muhamet,
We’re sorry to hear you’re unhappy, that’s never what we want for our customers.
You ordered three fresh-sawn green oak beams. After delivery you contacted us about one beam with a small chipped area on the edge. The other two beams were not reported as faulty. As explained on our website and in our emails, fresh-sawn green oak is a natural product and can have waney edges, colour variation, knots and surface marks. These are normal characteristics of this type of timber.
As a goodwill gesture, we offered a 50% refund for the single beam you reported, not for the whole order. We explained this in writing (referring to “the product in question / the claimed piece”), and you confirmed that you agreed. The £23.00 refunded represents 50% of the value of that one beam.
We’re sorry if this was not clear enough at the time, there was no intention to mislead you. If you’d like to discuss this further, please contact us at info@oakmax.co.uk or by phone and we’ll be happy to talk.
Best regards,
OakMax Team
lovely wood great service
3 november 2025
Antwoord van OakMax Limited
Hi,
Thank you for your feedback. We’re really pleased to hear you were happy with the wood and service, and we hope to welcome you back again in the future.
The OakMax Team
Good quality wood at good price
The product oak planks were of a good quality and fairly priced with the delivery cost aswell
24 november 2025
Reliable service and good communication.
12 november 2025
Antwoord van OakMax Limited
Hi Paul,
Thank you for your feedback. We’re pleased to hear the oak planks met your expectations for both quality and value. We appreciate you choosing OakMax and would be glad to help again in the future.
The OakMax Team
Antwoord van OakMax Limited
Hi Anthony,
Thank you for your feedback. We’re pleased to hear you had an excellent experience with OakMax, and we’d be happy to help again whenever you need us.
The OakMax Team
Poor collection option.
The almost mid-morning earliest time is very poor. Collection should be available from when the warehouse opens in the morning, not waste customers day losing a whole morning and having to drive in heavier traffic.
19 augustus 2025
Antwoord van OakMax Limited
Hi Alun,
Thank you for taking a moment to share your thoughts with us. We truly value hearing directly from customers about their experience.
We offer a collection service as a way to give our customers greater flexibility, including the option to avoid delivery costs, while still maintaining competitive pricing. Because our collections are handled through a shared warehouse that manages multiple businesses, we must follow their operational and safety guidelines, which include a 10 AM–4 PM (Mon-Fri) collection window.
These details were shared with you and reconfirmed by phone to help ensure a smooth collection. We understand this schedule may not work for everyone, and we appreciate you highlighting your experience, we will try to communicate this better.
Thank you again for your feedback, it helps us continue improving the service we offer.
Best regards,
Dinu - Oakmax Team
Very efficient company ordered on line…
Very efficient company ordered on line simple delivery within 3working days great service.
ThnQ
7 november 2025
Antwoord van OakMax Limited
Hi Mr. Nigel,
Thank you for your feedback. We’re pleased to hear you had an excellent experience with OakMax, and we’d be happy to help again whenever you need us.
The OakMax Team
Ordering process and deliveries were…
Ordering process and deliveries were very good. One piece of wood was badly split so had to be replaced and this was done without quibble.
5 november 2025
Antwoord van OakMax Limited
Hi Martin,
Thank you for your feedback. We’re pleased to hear the ordering and delivery process went well, and we appreciate you giving us the opportunity to put the issue with the split piece right. We’d be happy to help again whenever you need us.
The OakMax Team
Service and speed was great but the…
Service and speed was great but the timber was awful, if I wasn’t on such a tight schedule I would have sent it back. It took days for me to make the timber acceptable for the job. Will not be using your services again.
28 oktober 2025
Antwoord van OakMax Limited
Hi Adrian,
Thank you for taking the time to share your feedback. We really appreciate hearing from customers who work closely with oak, it’s always helpful for us to understand how the material performs in real use and I’m glad to know the collection and service went smoothly.
Fresh-sawn oak can naturally vary from piece to piece, with each batch showing its own texture and character. While the team checks every order before dispatch, small differences can still appear. Whenever that happens, we’re always ready to review things and make sure everything feels right.
We’ve also sent you an email, and it would be great if you could take a moment to share a few photos or details there, just so we can better understand what you’ve received.
Thank you,
Dinu
Product could have been better presented.
Prices were very good and delivery as stated. However, some of the sleepers were not square on the ends which made it difficult to fit them together. Some I had to trim the ends square.
Also I thought the delivery cost was extremely high, especially as the sleepers had to be offloaded by myself and friends.
23 oktober 2025
A quick and efficient service.
21 oktober 2025
Overall, very good
Pre delivery checks, delivery and quality of the timber was excellent
15 juli 2025
EXCELLENT WOOD & SERVICE
EXCELLENT WOOD & SERVICE, remembered by previous orders & quick collection process. will be using again & again
13 oktober 2025
Delivered on time
Delivered on time.
Delivery more or less corresponded to order , any errors in my favour.
Extremely helpful Delivery driver.
Timber of good quality.
10 oktober 2025
Great quality wood that looks great on…
Great quality wood that looks great on our stairs
8 oktober 2025
Antwoord van OakMax Limited
Hi Shaun,
Thank you for your feedback. We’re pleased to hear the wood worked well for your stairs and that you were happy with the quality. We’d be happy to help again whenever you need us.
The OakMax Team
good quality oak at very sensible prices
17 september 2025
Antwoord van OakMax Limited
Hi Jason,
Thank you for your feedback. We’re pleased to hear the oak met your expectations for both quality and value. We’d be happy to help again whenever you need us.
The OakMax Team
first class
All but one piece of wood first class. Complained about one piece which was replaced, brilliant customer service... will have no problem using them again.
7 oktober 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.