Capital One Reviews 

41
•
TrustScore 1.5 uit 5

1,6

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I have credit cards with many different banks. Recently tried Capital One. They are the worse for customer support. Use them at yout own risk. If you have the option, use Citi or even Chase instead. C... Toon meer

Beoordeeld met 1 van de 5 sterren

I previously was pleased with Capital One UK But as I don't do Apps I now have to accept getting statements in the post. I have complained to customer service that I can no longer have online connecti... Toon meer

Beoordeeld met 1 van de 5 sterren

Must think I’m stupid! Constantly harassing me to apply for a credit card of a limit up to £8000. Applied and was declined. However I can be eligible for a £10,000 loan at an interest rate of 79% . Do... Toon meer

Beoordeeld met 5 van de 5 sterren

Great credit builder, miminal criteria to get approved. Low credit limit to begin with but fit for purpose for those new to CC's. High APR but high interest payments can be avoided with resp... Toon meer

1,6

Zeer slecht

TrustScore 1.5 uit 5

41 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft nog niet op negatieve reviews gereageerd

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

1,6

Alle reviews

(41)

18 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Capitol One is Second Rate

I see that Capitol One is offering a virtual Credit Card Service.
Well, I looked at it and it's too little, too late.

FIRST: the virtual cards just transfer over to your regular Capitol One card, so interest accumulates, you will need to send a payment to your regular card after each use of the virtual card to avoid a running balance. Unless you want it that way, it's better to have a funding source choice.
Realistically, a virtual Credit card can be connected to a funding source like your bank or another credit card to make a complete transaction.

SECOND: Once you've created the card, Capitol One keeps control of it. If you don't want any re-accruing payments on that card then you must delete it.

Ideally, a virtual credit card can be locked or paused to decline all transactions when not active. So the only time I would leave a Virtual CC open is if I'm expecting a REFUND, otherwise I lock it to stop fraudsters.

You make a purchase, get confirmation on payment, then lock or pause the card until you're ready to use it again. Zero chance of fraud.

Capitol One makes you report the fraud, then delete your virtual vendor specific card only to create another one, and update your payment source with the merchant each time.
Basically a one time use Burner Card you didn't ask for. One Time Use Burner Card is another option NOT offered on Capitol One's virtual card service.

THIRD: Capitol One has a very slow payment process to, it takes about 4-5 working days for them to process your payment from pending to posted. Really frustrating when I'm getting a refund on something.

Another reason why a card that if payed directly from your bank account within seconds is better.

BUT, THERE IS A BETTER WAY:
I use PrivacyCard.com. It's a virtual credit card service that connects directly to your bank accounts debit payment or you can use whatever credit card you choose.
PrivacyCard allows you to create Vendor Specific OR one time use Burner Cards that you control for free. As many as you need, for free.

And with membership, you can have full service credit cards that work anywhere like a Capitol One Card but you control it. Pausing the cards between transactions for ZERO fraud with your money.

The only downside to PrivacyCard is that they don't do Reward Point.
But you can fund your PrivacyCards from your Capitol One, Amazon or what ever card you want and earn Reward Points too. Or directly from your bank for a fast payment for the fastest transaction.
It's YOUR choice. Something Capitol One won't offer.

Capitol One is offering a Lame Service that keeps you locked within their maze of inadequate services.
Is it any wonder why Capitol One needs to hire Samuel L. Jackson to yell at you in their commercials instead of pointing out the real benefits, or lack of in having a Capitol One account ?

So go check out PricacyCard .com and see what a real virtual Credit Cards are supposed to look like.

ALSO: I have a Capitol One Quick Silver Card, but I use exclusively it to isolate and keep track of my monthly re-occurring payments. That's it.
Nothing else as their customer service sucks, and their alerts for purchases aren't as good as Bank of America's, which is my walking around card.

BOA sends a text to my phone, I have a special ring tone for BOA, so every time my card is charged,
I hear Cha-ching within mere seconds on my cell phone.
The couple of times I had some low-life use my BOA credit card info to buy a pizza or order car parts on line, I got the notice on my phone with the vendor's name and phone number at the same time the criminal got approved.
I was able to call the vendor and inform them of the fraud, then call BOA and cancel my card and have another replacement sent Next Day by FedEx to me for free. Bank of America has awesome customer service.

30 augustus 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Avoid capital one at all costs

Opened an account through Amazon 5 years ago one of open an account get money of this order seemed like a good thing, used it 2/3 times all ways paid in full asked them to close the account as didn’t need it destroyed the card, 4 years later still on my credit reference as active useless company customer service the worst I have ever had the dis pleasure to deal with. There are better card companies out there avoid Capital One I find it a bit strange that every time i contact them for the next 10 days I get scam calls ?

15 augustus 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Disputes department uncontactable

Their disputes department is a joke. I reclaimed £92 after an events company ceased trading. Merchant incorrectly disputed it saying I had missed the deadline - I hadn't. I emailed Disputes - twice, as I received a reminder after the first time - but after a week I got an email saying "as you haven't responded we assume you no longer want to pursue this. If this is incorrect please contact us on the number below" - and to make matters worse, there was no number below. I could not find a number online so rang their general number and asked to be put through or to take the number. They refused to do either and said someone will call me back. Guess what? No one did! So now I am out of pocket and have no way of contacting anyone.

5 augustus 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

I now despise this card

I now despise this card. I have been working dilligently over the last two years to improve my credit score. Every other card or financial instrument that I have will send me a push notification email or text informing me that payment is due for the month: however these clowns do not. With life being so busy when I log in to check the account I was shocked to see a "late payment" fee of £12 applied to my account. Didn't receive an email, push notification or text. As alluded to, every other financial product I have I have paid on time as they send an alert that a payment is upcoming. They make it easy for their customers to know that a payment is due, and how to pay it.

Soon I will be balance transferring the balance from this account and closing it down. Should never have opened in the first place. In addition, these late payments were made as soon as I saw I was late,no more than 2 days over due date yet hit with 24 quid in fees on two occasions. Surely sending a text or notification that the payment is due would help your customers, after all life is pretty hectic and your competitors seem to have no problems doing so!

2 juli 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Not fit for purpose

First I take a card out with these numpties and when I go to use it it says declined, so I cut it up and threw it away, this was years ago, then I go on my credit score and fund these numpties have had a request from someone else who they won't tell me if they gave a card or not to some b impersonating me, I get a letter asking me to ring them immediately so I do and they can't give me any more info than is on the letter, now I see why they only have a 1.8 stars on here, this is a tin pot company who can give a card out under your name and won't give you any info, if you are reading this and have seen it on other social media sites go elsewhere you are obviously wasting your time with these numpties, I can't believe that people let these have hold of there finances, when this proves they are not competent enough to not make sure it is the right person they are giving a card to.

24 juli 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DO NOT USE

DO NOT USE, absolutely mis leading charge interest even after full balance cleared and staff could not be more uninterested just kept saying have to clear balance 2 month in a row so no interest now someone please explain how you can clear a zero balance because I would love to know 😂 absolute joke of a company

14 juni 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

NO MORE AMAZON POINTS!

My credit card with capital one is worthless now! They are no longer giving points to be used on Amazon! I've already switched to my American Express for points.

29 januari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Worst credit card, worthless credit limit

Worst credit card with extremly rude customer service with no manner at all.
with 'excellent' credit score got my Ocean credit card. They gave me £200 limit Only, after calls and calls said after 6 months we will increase. Now ot has been more than 8 months. No increase, no call and offer nothing. Just burnt my chances.
Needless to say my other 2 credit cards at the same time frame together carrying more than £8400!.

Never ever go near Capital one scam. PURE SCAM

4 november 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

AVOID

I have contacted Capital One four times about a possible fraudulent credit card application. They have not bothered to reply.

1 maart 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Don't trust capital one credit card

Don't trust these guys. I brought item on web paid by card thinking I was covered by fraud but no I got caught out with scammer they won't give me my money back they won't help so there happy to let these scammers rip us off and the credit card company don't want to know 🤬🤬🤬🤬🤬🤬 total angry 😡

7 juli 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

A shocking experience

A shocking experience, after being scammed by a rogue plumber, they refused to do a chargeback claim, and found every excuse in order that I did not receive a refund under consumer rights . I have been a customer for years and they were extremely unhelpful.

13 december 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Customer service call centre

I have called customer service to ask a question about my credit card identity check. Whilst I was explaining the situation and started to ask my question, I had got hung up on.

5 oktober 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great credit builder, high APR, good app

Great credit builder, miminal criteria to get approved.

Low credit limit to begin with but fit for purpose for those new to CC's.

High APR but high interest payments can be avoided with responsible use.

Simple app, but with clear layout, easy to navigate. Setting up DD's is straightforward.

Great starter CC for those applying for their first or for individuals aiming to rebuild their credit score.

20 augustus 2021
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer