Dormeo Octasmart Reviews 

Vigorous tv advertising and no stock to sell, no contact until chased, then it took days to receive a reply which virtually accused me of not reading their delivery terms, (usually despatched within 2 days but allow up to 2-4 weeks) my first enquiry was at 4 weeks and was told because the were busy allow another 2-4 weeks!. At 8 weeks with no contact I requested an urgent delivery or a full refund. Another 2 day wait then an email saying they still had no stock and had issued a refund. Ten minutes later I had ordered a similar item from Amazon with a 2 day delivery!! Totally unprofessional don't waste your time with this company, I have given them 1 star because there doesn't seem to be facility to leave 0!

Ordered a Dormeo mattress online early January and it’s now been well over a month and the mattress still hasn’t arrived! Rung them many times only to be told the same excuse of European foam shortages and that they can add an extra pillow on top to compensate for the delay. Still mattress didn’t arrive when was promised mid February. Got so frustrated and cancelled the order. This is simply unacceptable to sell an item online for you not to have an item that you are advertising to sell. Dormeo needs to be investigated by the online consumer watchdog because it’s happening to others aswell. Absolute disgrace. Never again with this company!

I ordered a Dormeo Octasmart Essentials mattress in August 22 which I had to return due to the depth of the mattress not as advertised. I received a 2nd mattress in September 22 but at the beginning of February 23 I am now experiencing dipping of the mattress of 4cm. Dormeo customer service is disgusting because they are now saying that I am not covered by the warranty because the bed slats on my bed are more than 7.5cm apart. I have had other mattresses from Dormeo but have never suffered with dipping before. This Octasmart mattress should be taken off the market because it is not how it is advertised. Dormeo will not offer me a refund at the moment so I am taking them to Trading Standards.

Seeing the advert on TV I was excited about this product and their fraudulent claims of an excellent Trustpilot rating. So pleased I actually checked and found the 2 star rating, this is mis-selling and have reported to the Advertising Standards Authority. I would urge anyone to do the same, its an easy process.

waited more than 2 months and still no delivery shockingly bad service
they couldn't careless
DONT USE THiS COMPANY

Where do I start,
I ordered the dormeo octosmart plus topper with a free pillow. The delivery only took a week but was left on my doorstep 2 days before the date it was due which was today. Today i received a text and email to say it will be delivered today.
So I aired it for 15hrs after unpacking it to see it had black marks all over it which smeared when touched, the material had a snag in it and im sure i could see two indentations either side as if it had been slept on as was higher in the middle. Not sure if it was my imagination so went to bed last night, 1st night and lasted half an hour on it. I suffer with osteoarthritis and was in excruciating pain all over my body as if i had slept on a plank of wood. Needless to say i have not had much sleep, my husband got up for work with a bad back too.
They say you can roll it up and put it back in the bag, well what a joke that is. It has taken 45 minutes for me and my husband to try and roll it up which was really difficult as it comes vaccum packed but now has expanded. It has not gone back in the bag but have managed to get it in the box, just about.
I have contacted customer services by email but heard nothing back, cant reach them on the phone either to arrange to send this pile of rubbish back that cost me 319.00 for a super king size topper and get a refund.
Do not order this item unless you want to feel like you have been in the ring with tyson

Following on from this, i sent the topper back by courier at my own expense. Didnt hear anything or receive a refund after over a week only to be told this
Good Morning

We are pleased to inform you that Dormeo is under new ownership and will continue to trade under the Dormeo name. We have been acquired by an industry expert in bedding manufacturing and production.



However, due to its insolvency, Dormeo UK Ltd is unable to process refunds on orders placed before 15/02/23. Customers that wish to advance a refund claim can still do so, and are advised to contact their card provider for further advice on submitting chargeback or Section 75 claims.






Apologies for any inconvenience caused and please do not hesitate to contact us if you have any further queries.

This company is a rip off

Watched the ad on tv, very impressed with the 4 star review but decided to have a double check myself Wow so glad l did mostly 2 stars Thank you Trustpilot

Mattress topper and free pillow were delivered yesterday after waiting over 2 months for delivery. Should have received it in December, but was deducted £12.00 off the price because of the wait. Mattress is a bit lumpy in places because of the way that it is rolled and packed. The pillow arrived very flat, but if you plump it up, it expands. I found the pillow really comfortable but didn't notice much difference in comfort between my regular mattress without the topper and the topper on the mattress. I think that it would be more cost effective to buy a better quality mattress to start with, then there would be no need for buying toppers.

My experience was disappointing and saddening. I read the amazing reviews on this mattress topper as my partner and I experience bad backs him especially! I purchased the King size ultra firm. Spent the next four month ringing between tnt express, ltd logistics, dormeo helpline trying to find where my mattress topper was. Everyone was so polite and try their best to help but no conclusion could be met..
Come fourth month an no mattress topper money was refunded.
Heart broken.
Was easier to give my money back than to send me a topper..

Was just an awful experience.

Comfortable mattress, great build quality and a very reasonable price with fast delivery.

What set this mattress apart is the quality / price balance. You get a super comfy mattress, great build quality at a reasonable price.

Customer service is great, thank you to all the agents I dealt with. The products are of excellent quality too. We bought a mattress and a pillow.
Thank you

Waited 2 months and still no mattress topper. Probably the worst company ever for letting customers know the status of their order. Adverts still on TV promising 28 day delivery. Don't make me laugh, this is the 2nd time I have been suckered by these people, never again. Waiting on my refund from Dormeo now and will buy from a competitor.

I bought my topper the without reading the reviews first. When I did the same day I immediately rang back to cancel the guy said he couldn't do it as he wasn't authorized? And I had to ring a different department the next day ?? I wasn't having none of it ! You're ok to take my money but not give it back . I told him I don't believe u refund my back my money. He then asked me what was it that make me change my mind . I said all the terrible reviews on trustpilot especially the customer service. He then refunded me .

Poor customer service. Ordered mattress early November 2022, expected delivery 14 - 28 days. Now end of December no mattress. Called customer service and was told production problem. A couple of weeks later received an email saying shortage of materials expect delivery mid to late January 2023. Will now cancel order.

Ordered a mattress 32 days ago contacted them today after receiving no feed back from themselves on the my order. Was then told my order would no t ready for another month. Cancelled my order will never use again. Bunch of third rate cowboys.

Poor product poor service refused to give a refund after the product broke returned beginning of November still waiting for a replacement

Please think before you buy I ordered a mattress in October still not received it they keep changing the date after many pho e calls a d be given dates I have now received 2 emails on the same day one saying the 9th December and a few minutes later one saying the 16th December I'm going to try and cancel and go elsewhere

I bought the mattress through qvc on 3 easy payments in October 2022 which the 1st payment was paid when I ordered. When I received the mattress it was full mould and was returned a few days later and was told I would receive my money back. After contacting them numerous time for them to return my money back they took another payment a month later in the November. Therefore I had to phone again and a few days later received my refund. Never again!!

It's the comfiest mattress I've had in years. No need for extra mattress toppers

I have had so many mattresses, I have an Electric Bed as I have terrible backpack.this is the only mattress that has given me any comfort,not 2 soft just right for me..I would recommend this product....