OFFCUTS Shoes Reviews 

Great experience. Was a bit hesitant due to some of the bad reviews but ordered some Timberlands and they are near perfect. I only ordered them yesterday and they arrived today so very pleased about that as well, especially as I only paid the £3.99 for standard delivery. Definitely shopping here again

Really good and as they said there was no marks on them or anything would buy off them again

Very good value. Pleased.

I purchased adidas sambas in the past and they were perfect, this week received some dr marten sandals and quite frankly, they’re disgusting. They have what can only be described as someone’s white foot cheese in the inner sole of both shoes. My skin is crawling, really not happy.

The score they have is low for a reason.

When you filter a shoe to a certain size then add it to your basket it by default puts the smallest size they have available in your basket rather than the one you filter to.

UPDATE: They sent me a request for my details which was immediately sent back to them with my order number etc. And then nothing.

Then their most likely outsourced customer service team are useless and either dont read your email properly or eventually blame this on you.

Careful when ordering from such a poorly constructed site. Best case you get your shoes at a discount and don't have to deal with incompetent staff.

Had to return my boots because they were sent to me broken. More than 11 days since they took receipt of my return.I have twice confirmed with yodel that the package was returned. Still no sign of a refund. Customer service responses have included nonsensical remarks such as ‘you will shortly receive a tracking number’ and ‘Yodel have held onto lots of parcels so we might not have it’. Absolutely appalling company. Don’t go near them.
And your reply contains more lies. Yodel confirmed delivery on June 5th. You have sent multiple emails since then that have claimed either not to have received the parcel or that it was being held by yodel. None of this was true. You’re still an appalling company who are trying to cover themselves because you’ve lied & you’ve been reported to trading standards. If you want to make our in these replies that you’ve behaved as a customer might expect, then there’s no point in this process of review. You know full well that what you’ve written here is a lie. Other customers deserve to know how bad your company is & how little care you have for any customer satisfaction. Stop writing lies and trying to make out you’ve responded appropriately or dealt with the matter correctly. You’ve only just bothered replying to this because you’ve been told the matter has been escalated to the ombudsman & trading standards. Prior to that, you’ve not responded to any requests for help or further information about the refund. Despicable and disgusting as originally stated.

DO NOT SHOP FROM THEM. I ordered a pair of shoes and they were delivered to the wrong address. It took around 30 emails back and forth and 2 months to eventually get a refund, with multiple times they stated they would not be able to refund me but I kept persisting. Poor customer service, would not recomend

Arrived very quickly and much cheaper than elsewhere!

5* shop - after reading reviews was a bit hesitant about ordering but gave it a go as I order from Office too. Ordered pair of Birkenstocks on Thursday evening, Friday shoes were shipped with DPD and received Saturday morning!! Super fast delivery, shoes exactly as described, good bargain with extra 20% off at the till! Daughter is super happy!!!Would use again.

The shoes are narrow fit which was not in the listing and I didn’t realise until after wearing them and finding them uncomfortable so I couldn’t return them

Used many times. Never had an issue. Very quick delivery. Shoes always in perfect condition.
Have recommended to many many people.

They fail to send your shoes then gaslight you and refuse to refund despite not providing the goods you buy

I ordered a pair of shoes - that weren't cheap at all - from this online store Offcuts, and days ago the delivery company - Yodel - emailed me saying it had been delivered, but I haven't received anything yet. I contacted Yodel via online chat and they said they couldn't find any record of my order. The only channel to speak with Offcuts is via email, which I tried but haven't had any success getting an answer. Could the company please say where my parcel is or give my money back?
Thanks, Samyra

I cannot believe this is the first time I've seen the reviews and I've just read 5+ about Yodel.

The parcel was marked as "Hand to resident" and was due to be delivered on Monday 2nd March. The parcel was marked as delivered after 8pm on Saturday 28th February with no photo, I wasn't in. I contacted Yodel who begrudgingly sent me a photo of a grey plastic wrapper on top of a bush with no label on, impossible to tell if this was mine or not. My partner and I searched all over the building and found nothing. Yodel investigated after 72 hours and told me they couldn't locate the parcel or any evidence it had been delivered. I emailed Offcuts on 1st March and didn't get a reply from them until I chased several days later. We're now on day 10, my shoes are still missing, I've had to chase Offcuts several times, they assured me I'd get an update no later than day 8, they've emailed me in the early hours this morning asking me to wait 10 working days to fill a form out and then return it to them no later than 5 working days after I've recieved it???????

They've been told if I don't have confirmation of a refund or replacement by 5pm today I'm completing a chargeback with my bank. If any of you paid by debit card, you only have 120 days to do this so you need to do it quick. I'm not going to keep waiting for Offcuts to keep ignoring me and let the timescale run out. This is my 2nd order and I will never be ordering again and encourage you all to read the reviews first as there's a 50/50 chance you'll even get your shoes and Offcuts are not willing to listen to feedback about Yodel. WE'RE PAYING A PREMIUM FOR SHIPPING. WE DESERVE TO CHOOSE WHO HANDLES OUR PARCELS.

Was a bit dubious about ordering, but had a great experience. Bought 2 pairs of Adidas Handball Spezials both graded as 'Great condition' for a decent price. They arrived today via Yodel. One came in an Adidas box (a bit dented), the other in a generic Office box. The trainers themselves seem absolutely fine to me, I checked them over and couldn't see any imperfections or fading. I reckon they might have been tried on once or twice at the most. Really happy with my bargains and would order again.

Great website and items arrive quickly

I have in the past had a positive experience with offcuts - when my parcels have arrived with product inside the box. However I received and empty shoe box, which at the time I should have challenged the yodel delivery driver as felt suspiciously lightweight. I thought I’m best taking up the issue with office as starting an argument with a delivery driver would achieve nothing. At the time of opening the box I assumed it had been repackaged by yodel as did not believe an empty shoebox could have left the warehouse as worked in retail for years myself. I did not notice at the time of opening that the side of the package had been carefully cut open and resealed with clear tape. (Bare in mind I had just worked a night shift and was half asleep) As I had stated in many back and forth emails with office customers service the package had not been tampered with as this is what I believed to be true, I then went back to assess the packaging and realised it had been cut and resealed, I was then basically accused of lying about the missing shoes even though I provided ample evidence to support my case because the delivery driver took a photo of me receiving the parcel conveniently so that you could not see the tampered with bag. I’ve lost out on shoes and money but more so I am devastated that I am not believed to be telling the truth, I am honest person who does not need to lie and steal I can afford to buy trainers when I need them I just specifically wanted some black new balance for work and found them on the site, this has really put me off buying from office again, stop using yodel they are crooks.