OFFCUTS Shoes Reviews 

I purchased some trainers for my daughter for Christmas but she didn’t like them so spent £6.99 to return 1st class. I sent them back on 2nd January they received them on the 5th. I didn’t get an email to say they had received them nothing! So after emailing a couple of times with no response I opened a PayPal case as I paid with PayPal. They are now saying that to process my refund I need to close the case, if I close the case I’m not protected and can’t reopen once closed. I don’t understand why they won’t just refund me through the PayPal case as this is how it’s done. So now it’s the 20th jan and still haven’t received my money back the trainers were just over £100!

Ordered some Birkenstocks from offcuts a few weeks ago , I obviously wasn't't expecting fast shipping with it being over the festive period . I received my order , I contacted offcuts to inform them that there was visible glue on the sandal and the colour difference . It took several days to receive any consistent communication then suddenly no response to if I had to pay for the return or offcuts would therefore , I emailed again no response for over 24 hours so just decided to pay for the postage myself . At this point no one actually addressed my concern until I re emailed again to be told the shoes were graded good . (I do not feel they were) . They now have received my return no acknowledgment of this until again I emailed to ask what was happening with my return to be met with will we will process in a few days . Not acceptable to have such ambiguity from a big company. I honestly would not use or recommend. They just want to off load the products and take your money.

Fabulous shoes, boots and trainers at reduced prices. Quick delivery. Only downside is that return process is unclear and cumbersome.

Useless communication, response is the same each time and no one taking accountability to reach out and help. Wouldn’t recommend.

Love offcuts

Offcuts provides me with odd size shoes at an excellent price. Usually at less than normal price. Very honest about condition of shoes. And quick delivery.

Have in the past had some lovely shoes from office, my issue as with some other customers is with Yodel who delivered my parcel to a refuse bin no where near my house consequently I never received my goods. However customer service is appalling e mails not answered, or fobbed off with we are investigating this missing order. Five weeks have passed and still no refund, I am out of pocket for £80.00 plus postage. So not a satisfied customer.

Usually love Offcuts but this has been severely marred with recent experience-sent odd shoes and still waiting for a refund 6 weeks after being promised one! Over 15 emails sent, repeatedly being asked to send proof (have done this several times). Going round and round in circles.
In breach of consumer law!

Offcuts are GREAT! The products are really not a problem. I love most of the trainers I buy from Offcuts. The problem is that Offcuts and Office use Yodel for cheapness, and Yodel persistently let me down. The reason I’m giving one star is so that Office/Offcuts might one day take notice and stop using Yodel as their courier. Yodel will not leave a parcel on your doorstep if you’re not in and there is no option to change this. All other couriers will.
On this occasion, I got my trainers delivered to a parcel shop, miles away from my home (because Yodel have barely any parcel shops now) who first of all said they couldn’t find my parcel, also claiming their Yodel scanner was broken. When they found it, because I refused to give up, having been sent the email to say they were delivered there, they then refused to give it to me 🤣 I took the parcel and stomped out the shop. Yodel’s rubbish broken-down system is not my problem, but Offcuts/Office CAN change their courier to Evri or better still Royal Mail.

I recently bought three different pairs of Adidas Samba OG trainers. They were dispatched within 48 hours, tracked with Yodel and arrived in excellent condition - no sign of being display etc. After reading reviews here I was worried about ordering but can honestly say they were amazing and excellent value.

Love the trainers , great value and would definitely buy again from off cuts

Open Letter to Offcuts & Yodel – 7 Weeks, No Trainers, No Refund

(See my previous complaint dated 06 August this is a follow up 7 weeks later)

I placed an order with Offcuts on 23 July 2025 (Order #292052 – £158.99 for 3 pairs of trainers). The delivery was handled by Yodel (Tracking: JD0002249571191256).

Yodel returned my parcel a day before the collection deadline. I raised a formal complaint immediately. Offcuts told me they would resend the items once the parcel was returned.

It is now 2 October — more than 7 weeks later — and I have received neither the trainers nor a refund. I have also received no confirmation that Offcuts ever received the parcel back, despite Yodel confirming it was returned on 06 August.

What’s worse is the way this has been handled:

Offcuts customer service ignored clear facts I provided in writing.

I was falsely told the parcel is still “on its way back” – even though it was returned 2 months ago.

I’ve been asked multiple times whether I want a refund or redelivery – despite already making it clear I want a refund.

Yodel and Offcuts have deflected responsibility back and forth instead of resolving the issue.

I’ve now issued a final demand: if I do not receive a full refund today, I will be pursuing legal action through the Small Claims Court, submitting complaints to Trading Standards and Resolver, and publishing this experience widely.

Customers deserve better than this. This has been a total failure in communication, accountability, and service.

Ordering was easy. I had them delivered to my sister's address as I was away and they arrived on time. Love them... so did my sister!

Only ever ordered from here once but the boots were graded 'good' but came looking brand new so I feel I got an amazing bargain for a pair of boots i wouldn't have been able to afford directly from Office. I did realise later that they're not real leather though.

They charge a delivery fee off £3.99 then you pay the return
Ordered dcmartins sandals cost me £15 recorded to send them back won’t order again

If I could give this company zero stars, I would.

I placed an order with Offcut Shoes on 30th June. The tracking from Yodel claimed it was delivered, but I never received the parcel. From that point on, my experience with Offcut Shoes has been nothing short of disgraceful.

I contacted them immediately to explain I hadn’t received my order, yet instead of taking responsibility, they insisted it had been delivered and made me go back and forth via email for weeks with every single human who works in that customer service team. They then made me fill out a “non-receipt” disclaimer form for an investigation as if I was the one at fault.

It is now 10th August and I have still not been refunded. The parcel has never turned up, yet the way I’ve been treated has been unbelievably rude, dismissive, and unhelpful. The customer service is shockingly poor no urgency, no accountability, and no resolution.

They keep acting as though I’ve received the parcel when I haven’t, and have shown no concern for the fact that I’ve been left out of pocket for over six weeks.

I will now be taking legal action because this is completely unacceptable. I would never recommend this company to anyone if something goes wrong with your order, don’t expect them to care or resolve it.

Good Company to purchase shoes from - with good prices & prompt dispatch / delivery - very pleased with the purchased Ugg boot's n sandals from Offcuts.

I would not trust the the grading of these shoes. I received a pair of ‘great condition G2’ shoes today. One was marked as expected but also heavily faded not ‘slightly faded’ and had also been scrubbed as could feel due to the suede being rough in texture compared to the non affected shoe. A real shame. Attempted contacting customer service but had generic response which didn’t actually address my concerns.

I ordered two pairs of shoes, but was told after my order was accepted and paid for, that one pair was no longer available. Even so, the full delivery cost was still applied, and if I choose an alternative pair then delivery will apply to those too.

I found the whole process trouble free, the items where as described and had they suited me they would have been excellent value, the returns process was trouble free as I aware prior to ordering I was fully responsible for returns both courier and cost, i was refunded promptly as soon as return was received ( I used royal mail 48 HR they were cheapest as it included £150 of cover)