OFFCUTS Shoes Reviews 

312
TrustScore 3.5 uit 5

3,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great experience. Was a bit hesitant due to some of the bad reviews but ordered some Timberlands and they are near perfect. I only ordered them yesterday and they arrived today so very pleased about t... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

5* shop - after reading reviews was a bit hesitant about ordering but gave it a go as I order from Office too. Ordered pair of Birkenstocks on Thursday evening, Friday shoes were shipped with DPD and... Toon meer

Beoordeeld met 1 van de 5 sterren

I purchased adidas sambas in the past and they were perfect, this week received some dr marten sandals and quite frankly, they’re disgusting. They have what can only be described as someone’s white fo... Toon meer

Beoordeeld met 1 van de 5 sterren

The score they have is low for a reason. When you filter a shoe to a certain size then add it to your basket it by default puts the smallest size they have available in your basket rather th... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Schoenenwinkel

Geschreven door het bedrijf

OFFCUTS is the sister brand of high street shoe retailer, OFFICE, offering exclusive discounts and deals on ex-display, one-off pairs and end-of-line styles. We’re home to exclusive, unique, wonderful shoes from the world’s leading footwear brands at discount prices you won’t find anywhere else. We normally only stock one of each item, so make sure you buy your favourite pair while they're still available! Some of our end of line pairs may have featured as an ex-display product in an OFFICE high street store, and may suffer from minor markings or fading from being on display. We make sure that all of these little imperfections are photographed and described on each product so you know exactly what you are buying. Please take these imperfections into consideration when purchasing.


Contactgegevens

3,3

Gemiddeld

TrustScore 3.5 uit 5

312 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 52% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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3,3

Alle reviews

(312)

35 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Office on a budget

Prompt delivery, great prices and beautiful shoes. And no obvious signs they are not regular Office shoes. I feel like I've unlocked a secret shopping level.

24 juni 2025
Beoordeeld met 1 van de 5 sterren

I purchased through offcuts and I would never do it again

I purchased through offcuts with delivery through Yodel and Inpost - the item did not get delivered, but between yodel and offcuts they refused to acknowledge the issue or try and resolve. Now i'm going through my bank to get a refund and I would never buy through offcuts again because their customer service team are useless.

26 juni 2025
Review zonder uitnodiging
Logo OFFCUTS Shoes

Antwoord van OFFCUTS Shoes

Hi

Thanks for your feedback. We're sorry to hear that your order didn’t arrive and that you were left feeling unsupported.

We did request your order details so we could investigate the issue further, but unfortunately, they were not provided. Without this information, we were unable to confirm the order or take any action to resolve the matter.

As you’ve chosen to pursue a refund through your bank, we’ll respect that process. Your comments have been noted and will be shared with the relevant teams to help us improve.

Beoordeeld met 5 van de 5 sterren

Great purchase !

I bought of Offcuts Adidas Sambae recently.
Was little bit worried what would be state of them but actually they are great!
The only thing was they arrived in not original Adidas box which didn't bother me at all.
Great shoe in great price ( £25 less )
Thanks a lot!

14 mei 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Both boots the wrong size

Both boots the wrong size. Ordered a 3 and 4 got two size 6's. Very poor

24 april 2025
Logo OFFCUTS Shoes

Antwoord van OFFCUTS Shoes

Hi

Thanks for your feedback. We're sorry to hear there was confusion with the sizes received.

After reviewing your order, we can confirm that one of the size 6 boots was ordered correctly, while the other appears to have been sent in error. We understand how frustrating this must be and apologise for any inconvenience caused.

This has now been refunded for you.

Beoordeeld met 1 van de 5 sterren

Awful

Awful. So unhelpful and dismissive and yodel who they use to deliver are useless.

22 april 2025
Review zonder uitnodiging
Logo OFFCUTS Shoes

Antwoord van OFFCUTS Shoes

Thanks for your feedback. We're sorry to hear that your experience with our service and delivery partner didn’t meet expectations.

We understand how frustrating this must have been, and while we always aim to provide helpful and respectful support, we clearly fell short in your case. Your comments have been noted and will be shared with the relevant teams to help us improve.

Beoordeeld met 5 van de 5 sterren

New Repeat Customer

I often feel people only leave reviews for negative experiences so here I am to give you a positive one! I received my adidas shoes from Offcuts within 5 days, they were in near perfect condition and are absolutely perfect. Fast shipping and correct order received - I’ll definitely purchase from them again! :)

8 april 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Boots

Great items for sale on this site boots I ordered are awful, cheap ugly things

22 februari 2025
Logo OFFCUTS Shoes

Antwoord van OFFCUTS Shoes

Thanks for your feedback. We're really glad to hear you found great items on our site, but we're sorry to hear the boots didn’t meet your expectations. That’s definitely not the experience we want for our customers. We can see you have now been refunded.

Beoordeeld met 5 van de 5 sterren

Love Offcuts

Love Offcuts. Have bought a lot from you over the years . I can buy great designer quality footwear at a fraction of the normal price .
The only problem is having to pay for returns, which I have had to do occasionally as the size is too small? It seems a 3 or 4 varies a lot.

22 februari 2025
Beoordeeld met 5 van de 5 sterren

Very Happy with my Barbour Boots

The Barbour Boots I ordered were good value and as described online. There were only a couple of minor marks which were unnoticeable. The fit was good.
They arrived speedily and the shipping costs were reasonable.

22 februari 2025
Beoordeeld met 1 van de 5 sterren

Would rate zero if possible

Would rate zero if possible. I’m not one to leave bad reviews, but this took the absolute piss. I ordered a pair of trainers for my birthday, but I received some black boots instead… Multiple back and forth on emails as that’s their only way of contact (which takes multiple days for a response every time), been passed from person to person and the issue has still not been resolved. I even paid out of my own pocket to return these boots and I’m still yet to receive a refund for the item itself. There has been no acknowledgement other than please wait 3-5 business days… It’s been weeks…: Steer clear. The worst customer experience I have ever had.

20 januari 2025
Review zonder uitnodiging
Logo OFFCUTS Shoes

Antwoord van OFFCUTS Shoes

Hi Louise , thanks for your review. We're sorry to hear that you had a less than perfect experience shopping with us. We can see that you're order was shipped incorrectly and we were expecting to ship the correct product to you on receipt of the original order. Unfortunately due to courier delays we did not receive your return until a day after the advised 3-5 business days. We have processed a full refund for you and apologise again for the disappointment caused.

Kind Regards
OFFCUTS TEAM

Beoordeeld met 5 van de 5 sterren

Brilliant

Brilliant! 🤩
I have to say I was a little sceptical as the boots I wanted were £100.00 + postage but originally they were £160, so I took the risk and so glad I did, they’re fab🤩 shipped so quickly, they were G2 but in almost perfect condition, just no stuffing in the shoes, really happy, thank you Offcuts 👍

10 januari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I would never purchase again from this…

I would never purchase again from this company parcel shows as delivered but it wasn’t and trying to get it sorted out is disgraceful there is a lack of customer service message thought messenger and no reply try online chat can’t speak to anyone my first order and will be my last just sort this out and reply instead of ignore people 257577 is the order

14 december 2024
Review zonder uitnodiging
Logo OFFCUTS Shoes

Antwoord van OFFCUTS Shoes

Hi Deborah , We're sorry to hear that you haven't received your order and can understand your disappointment when issues like this arise. We have now refunded your order in full. We apologise again sincerely for the experience you have had.

Kind regards

OFFCUTS Team

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