Great experience. Was a bit hesitant due to some of the bad reviews but ordered some Timberlands and they are near perfect. I only ordered them yesterday and they arrived today so very pleased about t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
5* shop - after reading reviews was a bit hesitant about ordering but gave it a go as I order from Office too. Ordered pair of Birkenstocks on Thursday evening, Friday shoes were shipped with DPD and... Toon meer
I purchased adidas sambas in the past and they were perfect, this week received some dr marten sandals and quite frankly, they’re disgusting. They have what can only be described as someone’s white fo... Toon meer
The score they have is low for a reason. When you filter a shoe to a certain size then add it to your basket it by default puts the smallest size they have available in your basket rather th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
OFFCUTS is the sister brand of high street shoe retailer, OFFICE, offering exclusive discounts and deals on ex-display, one-off pairs and end-of-line styles. We’re home to exclusive, unique, wonderful shoes from the world’s leading footwear brands at discount prices you won’t find anywhere else. We normally only stock one of each item, so make sure you buy your favourite pair while they're still available! Some of our end of line pairs may have featured as an ex-display product in an OFFICE high street store, and may suffer from minor markings or fading from being on display. We make sure that all of these little imperfections are photographed and described on each product so you know exactly what you are buying. Please take these imperfections into consideration when purchasing.
Contactgegevens
London, Verenigd Koninkrijk
- offcuts@office.co.uk
- offcutsshoes.co.uk
3,3
Gemiddeld
312 reviews
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Heeft 52% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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An immaculate pair of shoes for an…
An immaculate pair of shoes for an absolute bargain!
Thank you :)
24 mei 2023
It was efficient and on time
23 mei 2023
wrong shoes on the box not the ones io…
wrong shoes on the box not the ones io ordered paid for express delivery only to receive the wrong sandals could not reorder the ones i wanted as they wrer out of stock
24 mei 2023
Antwoord van OFFCUTS Shoes
Hi.
Thanks for your feedback. We're really sorry to hear that this has been the case. We can see that a free return was arranged for you. When we have received your return we can refund your order in full.
We apologise sincerely for the inconvenience this has caused.
Many thanks
OFFCUTS Team
Absolutely smashing shopping experience…
Absolutely smashing shopping experience with OFFCUTS Shoes - a fabulous pair of DMs at an exceptionally low price - my daughter is going to be so envious!!!
I shall definitely shop with you again……..soon.
23 mei 2023
Customer Service is Appalling
I received an incorrect pair of shoes, so I returned them and contacted the company to see whether I was going to get the original pair I ordered or a refund. I received no apology for the mistake and the customer adviser I dealt with was incredibly rude and not interested in resolving the error. He then tried to say they'd not received the shoes back (luckily I had proof they had been delivered and signed for by OFFICE). This could have been really easily rectified by an apology for the error and an explanation of whether I was going to get the shoes I ordered. No apology was ever given, I was eventally refunded without an explanation but then I had to chase them again to get my return postage refunded! Appalling customer service! This was my first time shopping with OFFCUTS and I won't be returning.
26 mei 2023
Review zonder uitnodiging
Antwoord van OFFCUTS Shoes
Hi Fran ,
We sincerely apologize for the inconvenience you experienced with us. It was never our intention to send you the wrong pair of shoes or provide inadequate assistance. We deeply regret the lack of communication you have experienced and the need for you to chase us for the refund.
Although your return was confirmed by the courier as delivered, we still have to follow an internal returns process which we advise can take up to 7-10 days.
We take customer feedback seriously and we make it our focus to address issues like these on the rare occasion that they arise. We appreciate your understanding and hope you will give us another chance to serve you in the future.
Kind Regards
OFFCUTS Team
Have bought several times …
Have bought several times and never had to return an item. However my last order included sandals that were too badly scuffed, more so than description. So I wanted to return. I have just read the return policy and unlike others the postage is on you and there is no return bar code so I would have to record delivery in order to have proof I posted item in case it does not get to destination. By the time I have done this, having already paid a delivery charge the cost would be the same price as the sandal. Will not be buying again as the return policy is not up to par.
12 mei 2023
Review zonder uitnodiging
Antwoord van OFFCUTS Shoes
Hi Corlet
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced with your recent order and sincerely appreciate your previous purchases.
We understand your frustration regarding the condition of the sandals and the return process. Our aim is to provide a seamless shopping experience, and we take your concerns seriously. We continually strive to improve our policies and procedures to meet the expectations of our valued customers.
Regarding the return process, we acknowledge your feedback on the postage cost and the absence of a return bar code. We will definitely take this into consideration when reviewing our return policy in the future. We appreciate your suggestion about providing a return bar code for easier returns and will evaluate its feasibility.
In the meantime, please be assured that we are committed to addressing any issues with our products and ensuring that our customers are satisfied.
We hope that you will reconsider and give us another opportunity to serve you in the future.
Many thanks
OFFCUTS Team
Great buy and great service thanks
23 april 2023
Very good quality products at a great…
Very good quality products at a great price, delivered quickly. Well done!
23 april 2023
initially disappointed but amazing customer service more than made up for it
really disappointed - i bought a pair of shoes and was charged twice, it was a lot of money so it was a real blow
will not buy from them again
EDIT: after an initial one star review and contacting them by email, they have responded incredibly quickly and been extremely helpful
1 mei 2023
Review zonder uitnodiging
Great value, branded shoes
Easy order process, fast delivery, exceptional value for money
23 april 2023
Great customer service!
23 april 2023
Discounted Dr Martens
I heard about offcuts from a friend when I admired her DM’s. I found myself a pair of Jetta Quads that were graded as near perfect. When they arrived I couldn’t find any faults, they were in perfect condition. The service was good, they arrived in good time and original packaging. I will definitely use the store again.
25 maart 2023
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