Official London Theatre  Reviews 

Excellent service when trying to change tickets for a show. Really prompt and helpful communication and I was able to switch my tickets for a different date and get a refund on the original tickets.

I booked tickets for the hunger games and then realised I needed extra - the team Amy / Danielle were so helpful in enabling me to cancel the ones I had and still get the discount for Kids Week. The children really enjoyed it and our extra ticket was able to be purchased at the same price. It’s these small things that make life less stressful. A pleasant and can do attitude was much appreciated. The show was great too!

Great customer service, originally booked wrong date which was easy to correct. Then I couldn’t find tickets the day before, customer services located them and sent them out straight away.

Had made a mistake on the date of my booking. Emailed in and got a quick response from Amy and the issues was solved very quickly. Thank you excellent service!

I needed to change some tickets after plans changed and this company were very helpful in facilitating this. Thank you!

Thank you Official London Theatre. I had some tix booked and needed to change them. They were super responsive and spoke to the theatre to change my date. Thank you @Amy.

an immediate response to my issue that was both informed and really helpful

could not have asked for more

Amy was very helpful and kind when I needed to make a change to my booking. Highly recommend. Thank you!

Fantastic customer service - efficient, friendly and very helpful when I needed to change my tickets to an alternative performance. So nice not to be faced with automatic replies and endless bots but instead interaction with a real person!! Highly recommend.

0 complaints about my experience. Brilliant prices during Kids week and when a mistake was made during booking, customer service was 10/10. Quickly responded to my change request and clearly communicated process to refund and resolve. Thank you again team :)

I had to change the date of tickets due to a scheduling misunderstanding. 1. I wasn't sure if a date exchange was possible 2. I thought it would be a drama to sort out. I couldn't have been more wrong. I filled out a short easy online form and Amy replied to me within an hour. Amy clearly outlined what could be done and the next steps. They asked me confirm when I had made the new booking and they would refund me the original tickets. I did as instructed a few days later and Amy confirmed the refund within a few hours. Thank you for all your help, clarity, speedy response and for being an actual person at the end of an email. It is very much appreciated!

Having booked to see Hadestown through Official London Theatre, a change in my mobility meant we needed to change our reserved seats for more accessible ones. Amy responded quickly and ensured a very smooth change of reservation. Many thanks.

Had an issue as I booked wrong row tickets.
Amy contacted the theatre for me and they agreed I could swap the tickets for the ones I meant to book!
All very smooth, and received a refund for the wrong tickets within days.
Excellent customer service.

I booked tickets for a show my daughter was desperate to see, but she then broke her leg and we thought we might not be able to go due to accessibility issues.
However, Amy could not have been more helpful and accommodating and was able to change our tickets for accessible ones and my daughter is delighted! She's had to miss out on so much; we are so grateful to Official London Theatre for helping us. Thank you ❤️ 😊 🙏

Always a great experience on every purchase but recently I made a mistake on the date and was able to get amazing customer service from Amy and Danielle, who helped me correct my situation without any pain. I am really happy with the experience and customer support resolution.

Great service, very quick and helpful

I was genuinely impressed at how friendly and down to earth Amy was and also how quickly you responded. It was nice to feel someone was listening 😊

I made a booking through officialLondontheatre.com for myself and my daughter. Unfortunately I made an error with the dates during the booking process. I contacted the team and they very kindly helped me out, quickly and efficiently and saved the day! Thank you!!
Just about to book again with them too!