Official London Theatre  Reviews 

Amy clearer understood my problem and helped me solve it. I didn't need to go back and forth. The resolution was swift and helpful. It was a great experience.

Really helpful staff, communication was very clear and easy to follow. My request was a little bit out of what I expected to be possible and the staff were quick to respond and supported making my request possible. The Kids Week options and the support from staff is brilliant, can’t fault it at all! I’d highly recommend :)

It was a real pleasure to deal with Amy. A problem occurred which was entirely my fault and she was just amazing; completely efficient, give me clear guidelines on my next steps and was able to take over and sort all the details out on my behalf which would have completely flummoxed me. Amy was also extremely fair and what started off as sending a worried e-Mail resulted in dealing with a fabulous representative of Official London Theatre who I couldn't be any more impressed with. Because of Amy we are still going to be able to enjoy our family trip out and without her help and kindness all our other subsequent plans would have had to be cancelled. If there is one reason which has cemented my loyalty to Official London Theatre, it is Amy - thank you for everything, you are the best!

I had to cancel our tickets for the Theatre and reschedule for another day. Amy was a great help in advising how to go about doing this and responding to emails quickly which made the whole process less arduous. Everything was done efficiently and kindly.

Couldn’t find a date that was convenient for the play. Amy responded rapidly and within minutes it was sorted. Excellent service.

Amy Is a customer service person on steroids. I made the mistake of not double checking the date and Amy made the re booking and refund so easy. She deserves all the praise that is on here ( And maybe a raise and promotion).
Thanks again

Booked the wrong day by genuine mistake and they contacted the theatre and allowed me to rebook.

I had to rearrange my theatre visit and this was done with great professionalism in under 24 hours. Great service indeed. Will definitely use this site again.

Quick and easy communication. Amy made changing tickets (with a date change that was entirely due to us) painless which we appreciated! Recommend.

We booked to see Hercules however we got the weekend wrong. Amy went above and beyond to secure a refund from the theatre to allow us to amend our dates and get the tickets we wanted, great service 10/10 highly recommend.

Really responsive and helpful customer services department. I had to change my ticket date and time due to a personal circumstance and they replied very quickly and sorted this out for me. Once I rebooked the tickets, they ensured I was refunded for my initial tickets. Very happy with the outcome.

A Lady called Amy dealt promptly and efficiently with my enquiry.
It's reassuring to know that the company have customer satisfaction at the forefront of their operation.

I had to amend the date of my tickets and it was handled really quickly and efficiently. Thank you!

Really helpful and quick support when I needed to change the date of tickets! Communication was easy to understand and clear

Brilliant customer service from London theatre. I booked tickets for kids week on a week I then couldn’t go and London Theatre contacted the theatre in question for me and arranged an exchange to another date.
Highly recommend and would not hesitate to use again, excellent!

A great service from start to finish - including a very professional and responsive back office/customer service team who can provide extra help when needed.

Danielle was swift at responding and explained what I needed to do to move my tickets and receive a refund clearly

Almost immediate response, and super helpful service when I requested to change the details of my theatre tickets.

Easy for booking tickets and great affordable prices through the Kids Week promotion. I'd accidentally booked tickets for a show I couldn't make and they arranged for the theatre to refund me, no problem!