Offnova Reviews 119

Exceptional customer service in assisting with a potential product issue. Issue resolved. Very satisfied with the speed in which they reply. Great product as well.

Product is really good. It is fast, smooth, comes with the manual that guides you on every step and anwers the problem you might face.
Initially I was to return the product but then as there was no warranty for it. but then i came to know that it comes with at least one year warrantly and customer support.
Also, customer service is great, they respond you promptly and keep a good follow up.
highly recommended.
Lastly, the price is lower than on ebay, amazon, etc

I had and issue since I bought the printer, it wasn't moving the paper, it wasn't running thru, I emailed them and they send me a new one, I didn't have to pay and i didn't ask for a new one, they just send a new one, and it WORKS!!! Im so happy that they told me everything I had to do for my old one to work and send me a new one, Thanks to them now my small business is running perfect!

What great customer service! I had trouble printing a thermal printer with a chromebook and they didn't just walk me through, but kept me in check with follow up emails for me to keep trying with their suggestions that eventually let me print yesterday. Thank you very much! You don't see that much so 5 stars easy!

After having an issue with my purchase, a kind, honest customer service chap, called Jamie, helped me solve the issues with utmost courtesy, professionalism and knowledge. A gem and gentleman from, what is always a bone of contention (customer service), who couldn’t be more helpful, gracious, patient and humble towards me and my plight. I would commend him for his hard work and dedication to his company. Well done Jamie from a sincerely grateful customer

My cord was not working, I reached out to the company and they sent me another one immediately. They followed up to make sure all was working afterwards.

The printer came secured, and beautifully packaged.
At first i was a bit concerned about using the printer, although, the phone app was easy to download, i could not (with my usual blundering), find, the driver for my windows pc.
I then contacted customer service, and they responded very quickly, and personally, (which is extremely unusual, for most products, in the marketplace), and , they got me up and running, in no time. This little printer, is now, the new favorite addition, to my workplace, and travel. highly recommend, it! THANKS

Grea little label printer. Was easy to set up and printed the sample perfectly. I had problems printing my own labels and contacted customer service. They responded right away and helped me solve the problem which was on my end. Works great now. Love it.

Customer Service was top notch. The shipping was extremely fast for my thermal printer. It works great and saves me so much $. I haven’t had any hiccups at all. Great company and product!

I am delighted with my heatpress machine for tshirts received ahead of schedule this week! What a nice surprise to receive some testers for pressing on a shirt and a few tips from their customer service!✅✅✅✅✅

Great experience! My label printer was messing up and they got back to me right away! Thank you so much!

Thermal printer delivery was one day. I installed printer and did a sample 4 by 6 label which was perfect, but second label's bar code had white areas.
Contacted customer service and received immediate reply. Wipe thermal bar with alcohol and if needed, change two areas in adjustments program.
I open top and blew air on bar and then I printed a test and real label. Both were perfect. Problem solved. Thanks to Jamie.
Great little printer at a fantastic price!!!

This 4x6 in. label printer is cute and compact on my work desk. It was easy to set up and connect to my Mac. I had a question about installing the printer driver, and customer support answered quickly and walked me through it. I feel confident using this label printer because of the company’s excellent customer support. I recommend this printer to anyone who frequently mails items from home.

So customer service oriented! Highly recommend this company!! Listen to my issues & promptly responded! Thank you so much!

I reached out to Offnova after a move and one of my printers cords was MIA. Course I had no idea which one, but they helped me figure that out too. I contacted them and the quickly responded and sent me the cord within a week. My small business is back up and running.

My Offnova label printer has worked great and they have been great with customer service.

The printer is absolutely amazing, it prints quickly with same quality every time! 100% will be ordering another if I ever need to. Plus customer support is outstandingly fast and amazing as well!

I am new to card making, but decided to buy my first die cutting machine. Not using it for 3 months, I decided to start my new craft! I found that a major piece was missing! (I could have done it but don’t know). I reached out to OffNova and Jamie reached out and solved my problem right away, no questions asked…and kept me informed along the few days I waited! Thank you SO much Jamie!!

The time does not line up with dates.
Its either too high or too low.