Offthegrain Reviews 

We love the rustic matt look to the finish. Solid wood not mdf and well put together. Always worrying ordering from an unknown company but no problem and importantly kept in touch throughout. Only slightly let down by the courier delays but it is busy time of year so it wasn’t an issue. Would we return for another item? Yes. Recommend? Yes

Edited to reflect that the company has worked hard to fulfil my order. There were issues along the way but I have received both items and all is well.

I ordered a couple of floating oak shelves for my en-suite. Service was excellent and the product is stunning, the quality and finish. They’re now going up in the bedroom instead, they’ll be wasted in the en-suite!

I recently purchased a 6 hook Rustic Coat Hanger for a small back door entrance lobby. Firstly, I was pleased to find this UK company making and selling its own timber furniture and accessories. I’m very happy with this quality product - it’s solid, well made and does exactly what I bought it for. I would definitely recommend this company for quality, ease of ordering, fair pricing and customer service. The items are made to order in a small workshop, so delivery isn’t instant, but our rack came in a couple of weeks which was absolutely fine. Keep buying British!

From placing the order to receipt of the product. Great communication throughout. The coat rack arrived very well packed with no damage. The rack itself is great quality and looks fabulous. Very much looking forward to using it on the future.

Dom and the team produce really high quality handmade products. The communication during the order and shipping process was really clear and with a few basic tools I was able to install the product easily. I have ordered twice now so can vouch for the reliability over several years. Well done!

I’d been looking for a shelf to fit between the fire and my wall-mounted TV to protect the TV from heat for quite a while, and I finally found Off the Grain, I knew I needed something like solid oak. The solid oak shelf is beautifully crafted—sturdy, smooth, and clearly made with real care. It looks even better in person and adds a perfect touch of warmth and style to my space. I couldn’t be happier with this purchase! I will be shopping here again

Really good experience ordering from here. We were skeptical at first as we were not too sure if the table would fit the vibe of the room. We emailed in asking a few questions, got responses super quick and reassurance too. We ordered it and item arrived… it was better than we imagined! Only lost a star due to the instructions being pretty tricky to navigate. The owner has already addressed this and said it’s something they’re working on - so you can’t argue with that! Thanks guys. We will be back.

Delighted with the coat hanger! Beautiful oak grain pattern and great value for money. Highly recommend supporting Dom and his team at the workshop in Yorkshire!

Excellent service from start to finish. Coat rack exactly as we wanted. Sturdy and great quality.

We ordered the 3 coat rack. We haven’t fitted it on the wall as yet but it looks perfect and excellent quality. Really happy with it. And delivered to NI which was perfect. Thank you so much.

End product is fantastic (TV stand) but delivery took far longer than suggested of 6 weeks (13 weeks in total) and a lot of chasing for updates.

As long as you’re prepared to deal with potential delays then product is worth the wait.

Bought 2 x sets of these shelves (packs of 2). Order & delivery very straight forward & on time.

Bought 1 set for a small gap in utility room. Concerned that as only 30cm wide, they might look a bit too chunky but very happy with final look. Shelves look very strong & solid. Brackets are silvery black. If you want solid black you would need to spray up. I didn’t bother as they looked fine as they were.

Fixed onto solid wall - very strong & sturdy.

Waiting to finish decorating before installing second set.

Company contacted me after to ensure all was well. Nice touch which is why I made effort to leave review.

Overall positive experience & quality product.

Great product, great service and people. Looks fantastic. Would highly recommend. You will also be supporting a small business which is always good to do.

Great result from missing order..

I ordered a number of shelves from B&Q and was advised that delivery was dispatched but never arrived. When contacting B&Q they didnt want to help and told me I just needed to wait for the delivery to turn up, even though it was almost 2 weeks past delivery date expected and was on a 48 hr delivery.

I contacted Off the Grain directly and they were amazing, they looking for the order, spoke to the courier and as soon as it was evident that the order was missing they set about a replacement. Was advised that it may take a few days but they managed to dispatch the same day and shelves arrived yesterday,

B&Q customer service almost made me cancel this order but OTG turned this around and would do directly from now on for anything else.

Gentleman on the phone I spoke to (Ryan, I think) is a credit to the company.

Excellent service and quality, we were thrilled with the toy box for our grandsons first birthday .

Excellent product and customer service. The coat rack we ordered was just as described on the Off the Grain website and arrived within a week of ordering. It has clearly been constructed from premium oak and attention to the small details, I especially appreciated the wall mounting kit and instructions in a separate email. Also thanks to Dom for the follow up email checking our order had arrived safely. Excellent customer service. I will be recommending Off the Grain to family and friends.

Excellent customer service, the team went above and beyond to have my order ready in the requested time frame. Every interaction with the team was a positive one, I was updated regularly regarding my order. The product itself was of a good standard and would definitely purchase again.

So so pleased with our Offthegrain coffee table. It looks great in front of our brick fireplace. Very stylish! Just as I imagined it! What a find that was! X

Great quality and looks fantastic on the wall. Takes a while to make but this is reassuring as made to order and communication was great!