Offthegrain Reviews 

Mantel arrived well packaged, great colour, great product! Very very happy, finishes off my new project perfectly!
My only whine is the fittings supplied weren’t reliable enough

Quality product. Came well packaged.
Very happy with the beam. Looks incredible above my fireplace.

Ordered oak coat hook shelf! Excellent quality and looked exactly like shown on website! Would definitely order again and highly recommend to family & friends

I have bought from this site twice now and received excellent customer service both times. The quality of the product has been excellent and very consistent and I woupd definitely recommend.

Off the Grain were amazing from start to finish. We needed a mantle beam for our fireplace I ordered and then got a message to say our new sofa was coming earlier than expected and Dom rushed through our order to get it here so we could get work completed before the sofa arriving. Great communication, great price and great customer service

I ordered a heritage oak coat hanger with 8 hooks. It arrived within the time scale given when I ordered the item. It was easy to fit and of good quality. I would highly recommend Off the Grain and would certainly order from them again.

We recently bought two solid oak shelves from Off The Grain and I’m really pleased with both the quality of the product and the customer service. The shelves themselves are beautifully made, solid and exactly what I was hoping for.
Delivery was slightly longer than expected, but as soon as my concern was raised, Off the Grain were straight on the case as soon as I got in touch. They kept me updated and got everything resolved ASAP, which was great customer service and really appreciated. Overall, a great experience and I’d definitely recommend Off The Grain.

I placed an order with Off The Grain on 21st March for a garden box. The website stated 2-3 days to ship. What has followed is over two months of delays, an incorrect shipping number and no garden box.

Six weeks into my wait I posted a Google review reflecting my experience, the company text me offering 20% off to remove it. I declined and asked for delivery instead.

Eight weeks into my wait I was promised the item would ship within 7 days or I’d receive a refund.

Another week passed and when I chased I was told it still hadn’t shipped because the box was mispriced. The company said that if I removed my review, they would absorb the difference and dispatch it that day (for ref. there was a £90 difference between OTG and Garden Trading’s own website). In the interest of speed I agreed, removed my review, and received nothing.

I have now requested a full refund nearly ten weeks after placing my original order.

Off The Grain has repeatedly misled me about the order status and twice offered incentives to remove a genuine negative review, a breach of the Digital Markets, Competition and Consumers Act. I will be reporting this to the CMA, Google, and Shopify.

I appreciate the challenges of being a small business but my experience goes beyond what is reasonable - Avoid at all costs!!!!

We ordered a solid oak mantle shelf from off the grain. The product is fantastic and being finished in a natural way really enhances the fireplace and the fire within. Communication was good and nothing was left to chance with the protective packaging. I would recommend this workshop and would use them again.

My second order now and so impressed with the quality, well made with fixing kit provided. Great communication from the company too. Very happy!

The shelves I purchased from Off The Grain arrived quite quickly and they look gorgeous — beautiful wood. Strongly recommend this seller.

Brilliant experience, using Off the grain
For our solid oak mantel beam.
Clear communication throughout order which helps, quick replies and most of all the product beats expectations. The product arrives exactly as described.
Fitted the beam the night it arrived and honestly transformed our newly renovated lounge. I would not hesitate to use Off the grain or recommend to anyone looking for a small, fair and trustworthy business.

Oak Mantel, for above a log burner. Absolutely perfect. Great natural finish. Will use this company again. Good to have something made in England this well made.

Ordered a pair of wall shelves. Arrived quickly, well made and easy to install. The shelves are made from nice wood, really thick, rustic and chunky with matching brackets. Just what we wanted.

Excellent communication, service and finished product. The coat hooks are so professionally made and high-quality, I’ve not found an equivalent elsewhere. The wood has been well cared for and the addition of the shelf means it’s not only practical but attractive, too. Thank you, Off the Grain!

Good quality solid oak 62cm 4 hook coat rack.Took a while;le to be made but worth the wait.

Excellent communication. Response to my concerns re delivery date because of personal circumstances was understanding and helpful.
Product was excellent - just as advertised.

A coat rack is simple, but it can be a thing of beauty. The oak coat hanger is definitely that. It is relatively easy to put up with another pair of hands. I bought the 12 hook version, which was just a little too much for my solo D.I.Y. skills, so my wife helped out. Total time from unpacking and tidying was about 45 mins. It is well worth the money and the wait for delivery, as it is a small company that deserves support.

Amazing service from start to finish.
Fireplace beam is high quality and just what I was looking for.
Excellent customer service. Great delivery times.
Would highly recommend made would definitely buy from Off the grain again.

Good communication throughout. I was told when the order went into the workshop, when it was ready to ship and finally when it would arrive. Very happy with the quality of the products. I'd definitely recommend to others.