Offthegrain Reviews 

My wife wanted a small, solid wood TV stand for our bedroom. We searched high and low and eventually found the web site of 'Off The Grain'. We ordered the Saltburn Rustic TV stand which truly suited our needs. It took a wee bit longer for it to arrive, than first thought, but let me tell you, it was absolutely worth waiting for. It's lovely and so solid. Dominic and Helen kept me updated regularly on delivery times and I think part of the short delay was down to them moving into bigger premises, which seems to be a sure sign of growing success. I would definitely recommend them.

As the item was made to order I was kept informed of the timescales. When it arrived it was extremely well packaged. I am highly delighted with the coat rack and it is good to support a small local company here in Yorkshire rather than purchase something mass produced.

Having waited just over about three and half weeks for delivery, I have to say when the product arrived I was very pleased with it. I liked the design and the quality of the coat rack. It was also good to see the care that had gone into the packaging and protection which ensured it arrived in good shape. I look forward to putting up in my hallway and in service. Nice to get a follow up message from them after delivery; they seem to care about their business. Wouldn’t hesitate to recommend them to others.

Excellent quality, clearly crafted with care and skill. Head and shoulders above anything mass produced.

Delivery took a while but that’s clearly signposted when you order and it’s worth the wait, knowing you’re getting a bespoke product.

Really well made product, looks great and excellent customer service !

Offthegrain was a smooth buying experience right from the start. My Oak floating shelf is of the highest quality and very well made. The shelf was very well wrapped for shipping, and remained well protected. Huge thumbs up for this small business… we will be buying a few more now that we have seen the quality and craftsmanship. Thanks Don

Easy website to use and speedy response. Very good quality product - I have bought from them a couple of times now and am v pleased with the quality of the product.

Just collected a custom size coffee table from the factory. Everyone very welcoming and helpful. Also took the opportunity to look round the new showroom where couple of pieces caught my eye.
The coffee table added the finishing touch to our refurbished sitting room.

Great product , kept advised of delivery, would recommend and use the company for purchasing again.

A really disappointing experience. We ordered a coat rack on January 15th and website said 2 weeks lead time. Two weeks passed and no rack. I tried to call, phone would say on lunch break or no one available please leave a message, followed by message inbox full! Response to emails was also rubbish! Finally told it would be delivered half term week, I messaged to say we would be away. I was told they would hold off until the Saturday we were back. Guess what? It arrived whilst we were away but luckily our daughter had popped round so took delivery. We got home, opened it and it was in an awful state - how it passed quality control is beyond me - it was so damaged! We were told to send it back and they would replace. We loved the rack so decided to give them another chance. We sent the old one back and again waited ages for a new one and every-time we chased it up we couldn’t actually speak to anyone! The new one finally arrived and it’s still not great, it hasn’t been painted properly and isn’t very professional looking. However, it is good enough and with coats on you can’t totally see the shoddy bits so we’ve kept it. I wouldn’t order from this company again and won’t be recommending them which is such a shame as I love supporting small, family businesses. I am not one to leave negative reviews but I felt it was important to make others aware. Hopefully off the grain have put somethings into place to prevent this happening to others.

Super quality wooden shelf and fixtures. Bespoke product. Great customer service. Can highly recommend

We ordered a wooden beam for above our fireplace and we experienced wonderful service! The beam itself is wonderful craftsmanship, we're so pleased!

Gorgeous shelf and looks amazing in my bedroom! Will be ordering another one for my bathroom 😍

Really high quality and looks great. Easy to put up as well.

Very happy with my coat rack, excellent quality and good communication with the company.

Excellent quality shelves custom made and available in a variety of finishes. My daughter loves them.

Items are of lovely quality and customer service has been fantastic

Great high quality product. Company kept in touch to ensure we knew the coatrack was in production and when it was being delivered. It looks just like the images online and suits our new boot room space as we had hoped.

I have had 4 coat racks from offthrgrain and they have all been well made and delivered well packaged and promptly. Easy to fit and nice to be able to order the same hooks separately to match the racks for the back of doors / side of cupboards.
Will be using them again in the future.

Great service, I ordered a made to measure fire mantel in solid oak. Very pleased with it, good quality and reasonably priced. I put it up straight away and can't stop looking at it. I would use this company again.